Welcome to the EdM, 

INKOVEMA's teaching stream on the practical issues of mediation and conflict management. 

Practical situations in mediation, but also in coaching and conflict counselling, are explained, reflected upon and categorised.

Problem description: As a mediator, how do I findin an appropriate fee range for the price negotiations with customers.inside? What aspects play a role in a balanced and stable argument that I can defend as a mediator, even if it is questioned and put up for negotiation?

Solution approach: royalty triangle:

1. person of the mediator

• existing practical experience
• Interest and goal of taking on and conducting mediation
• Self-image and market positioning
• Training and industry knowledge
• Recommendations and framing through recommendations (raising and lowering fee rates)
• Co-mediation
• Pro Bono (Marketing)

2. parties to the conflict

• socio-economic aspects (non-profit organisations; public sector, low-income families, etc.)
• Price of mediation = value of conflict resolution for the client
• Self-image of the conflict parties or the commissioning organisation

3 Conflict context and area

• Value of the conflict
• Market comparisons with other consulting professions
• Complexity and depth of the conflict, number of people involved