INKOVEMA Podcast „Well through time“

#157 – From ChatGPT to isbGPT. Artificial intelligence for the consulting industry

Approaches to a counselling revolution for coaches, mediators and counsellors

In conversation with Thorsten Veith

Well through time. The podcast about mediation, conflict coaching and organisational consulting.

Thorsten Veith: Social scientist and educator; long-standing director and teaching trainer at isb; consultant and coach for profit and non-profit organisations and lecturer at universities.

Contents:

2023 – The year of the breakthrough of artificial intelligence for consumers and professional users. This development is associated with the name ChatGPT from OpenAI, more precisely with version 3.5 and now with 4.0, which reached more than 1 million users in 5 days – and now probably well over 100 million users. In comparison – Instagram took 2.5 months and Spotify even 5 months to reach 1 million users.

AI is also beginning to make itself useful for the counselling sector. The isb in Wiesloch is the first(?) systemic training and counselling centre to embrace this technical development and put its own AI online, based on ChatGPT.

I was able to discuss how this came about and what ideas, hopes and thoughts are associated with it in the podcast with the head of the isb, Thorsten Veith.

Links to the AI counselling assistants:

AI chatbots for counsellors, coaches and mediators?

The use of ChatGPT and similar chatbots can help counsellors, mediators and coaches in several areas.

Here are some Ways in which they can support used become can:

  1. Provision of information and resources: Chatbots can provide and prepare relevant information, resources and tools that are helpful in counselling, mediation and coaching. This can range from legal guidelines and best practice to psychological interventions.
  2. Support with research: Chatbots can help with research on specific topics or case studies by searching relevant literature sources and databases and extracting relevant information. Users can use the knowledgeable and well-read chatbot to ask questions and reflect.
  3. Communication aidThey can support communication with clients by offering alternative perspectives and solutions and thus help to enrich the counselling process. Above all, chatbots support reflection and supervision following counselling sessions. This improves the subsequent counselling.
  4. E-learning and training: Chatbots can be used as a teaching tool to support counsellors, mediators and coaches in ongoing training by providing training materials and answering questions.

Of course, such chatbots cannot currently replace interpersonal interaction and empathy. Rather, they should be used as supplementary aids, literally as assistants and companions be considered, which not primarily support the counselling process, but the counsellor. Ultimately, the responsibility for counselling and decision-making always lies with the counsellors and their clients.

However, in the coming weeks, we will go into more detail, concretise and demonstrate how this type of use actually takes place here in the podcast! Feel free to send us your questions and experiences, which we can and will then address.