INKOVEMA Podcast „Well through time“
#40 – Mediation in the healthcare sector
Conflict management under pressure.
In conversation with Sabine Krause
Well through time. The podcast about mediation, conflict coaching and organisational consulting.
Sabine Krause, Economist and mediator, works as a mediator in the Cologne area, primarily in the healthcare sector, in hospitals, clinics, pharmacies and care facilities. In the podcast, she reports on how conflicts had to be dealt with during the coronavirus pandemic, but were also able to be dealt with. She provides an insight into her practical approach, which usually takes place directly at the workplace of the parties involved in the conflict, far away from any seminar hotel or remote atmosphere. Her wish: more mediators in the field of health!
Mediation in the healthcare sector:
Mediation in the healthcare sector addresses two different subject areas. On the one hand Families in illness-related conflicts and in the integration of disability. This family support includes, among other things, the learning process of finding a new way of dealing with each other, as roles and statuses have changed as a result of the illness. On the other hand, mediation in the healthcare sector is aimed at the Working life from professional institutions such as hospitals, doctors' surgeries, care facilities, hospices, therapists and their employees. In addition to ethical issues, the special conflict dynamics in the healthcare sector are also taken into account. Mediation in the healthcare sector has special features. Mediation, conflict moderation and coaching can be carried out with individuals (nurses, doctors) or with the entire team (ward, department, residential area…). Mediation processes can clarify decisions and conflicts, particularly in the healthcare sector. Work performance is restored.
Other topics in the working life of mediation in the healthcare sector are
- Dealing with illness and restrictions in the team (company integration management)
- Social health as an opportunity for employee retention, motivation and quality (health management)
- Training for employees: Basic knowledge of conflict counselling
Left:
- Sabine Krause's website: www.krausemediation.de
- Initiative Mediation and Health: www.imug.eu
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