INKOVEMA Podcast „Well through time“

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What is INKOVEMA about?

New technologies for mediators, counsellors and coaches. Part 7

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Well through time.

The podcast about mediation, conflict coaching and organisational consulting.

Contents

In this episode, we explore the often overlooked field of conflict resolution and take a look at INKOVEMA, the Institute for Conflict and Negotiation Management based in Leipzig, Germany. We discuss the multi-faceted approach of this organisation, which aims not only to resolve disputes but also to promote a more harmonious future - a vision that is deeply rooted in our modern world. INKOVEMA offers a variety of services, including mediation, coaching, facilitation and supervision, demonstrating its versatility in dealing with conflicts - from personal disputes to board disputes.

We highlight the ambitious concept behind INKOVEMA's methodology and emphasise the importance of addressing conflict in a way that is consistent with an organisation's cultural structure and long-term goals. Their belief that conflict resolution should be proactive and not just reactive forms the basis of their various training programmes, which aim to improve the conflict management skills of individuals and organisations. This perspective presents conflicts as universal experiences that affect everyone, rather than as isolated problems limited to specific contexts.

A central aspect of our conversation is INKOVEMA's focus on empowerment through education. We discuss their commitment to fostering social and systemic competencies in individuals, equipping them with essential skills to recognise their role in conflict and create awareness of how personal actions influence group dynamics. This forward-looking approach goes beyond the mere resolution of disputes and advocates the development of long-term skills that can prevent conflict in the first place.

Another highlight is the innovative "Elements of Mediation" tool, which is an invaluable resource in the mediation process. This structured guide breaks down complex mediations into manageable sections and enables both professional mediators and non-professionals to navigate the intricacies of conflict resolution with confidence. The practical orientation of this method is a common thread throughout our discussion and underscores INKOVEMA's commitment to providing tangible tools and frameworks that can effect meaningful change in both personal and professional settings.

In our exchange, we also talk about the organisation's podcast activities, in particular an exciting episode looking at the integration of AI in coaching and mediation. We reflect on how technology, when used thoughtfully, can enhance the human aspect of conflict resolution rather than replace it. Through this lens, we appreciate the balance between innovative solutions and preserving personal connections in conflict management.

We also take a look at one of her new publications, which explores the intricacies of counselling and consensus-building processes. This resource emphasises the critical importance of clear communication, active listening and clear goal setting - all essential components of effective conflict resolution. INKOVEMA's emphasis on a structured process makes it clear that navigating through conflict requires more than an ad hoc approach; it requires a clearly defined strategy.

As we conclude our in-depth exploration of INKOVEMA, we reflect on the far-reaching implications of its work. The ripple effect created by empowering individuals to manage conflict constructively could lead to significant transformations within organisations and society as a whole. INKOVEMA's vision is clear: by empowering individuals, they are laying the foundations for a more collaborative and understanding world.

This episode serves not only as an introduction to the valuable work of INKOVEMA, but also as an invitation to all of us to reflect on how we approach conflict in our lives. By embracing the insights shared, we are encouraged to see conflict as a natural part of human interactions and to seek collaborative solutions that can foster personal growth and positive change.

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In this episode, we explore the often-overlooked field of conflict resolution, specifically through the lens of INKOVEMA, the Institute for Conflict and Negotiation Management based in Leipzig, Germany. Our discussion delves into the organisation’s multifaceted approach to not just resolving disputes, but fostering a more harmonious future-a vision that resonates deeply in our modern world. INKOVEMA offers a variety of services including mediation, coaching, moderation, and supervision, showcasing their versatility in addressing conflicts from personal disagreements to boardroom battles.

We unpack the ambitious concept behind INKOVEMA’s methodology, emphasising the importance of addressing conflicts in a manner that aligns with an organisation’s cultural fabric and long-term goals. Their belief that resolutions should be proactive rather than merely reactive underpins their various training programs aimed at enhancing individual and organisational conflict management abilities. This perspective reframes conflict as a universal experience that impacts everyone, rather than an isolated issue confined to specific settings.

A key highlight from our conversation is INKOVEMA’s focus on empowerment through education. We discuss their commitment to cultivating social and systemic competence in individuals, equipping them with essential skills to identify their roles in conflicts and promote awareness of how personal actions influence broader group dynamics. This forward-thinking approach goes beyond mere dispute settlement, advocating for the development of long-term skills that can prevent conflicts from arising altogether.

We also dig into their innovative tool, Elemente de Mediation, which serves as an invaluable resource in the mediation process. This structured guide breaks down complex mediation into digestible segments, allowing individuals-from professional mediators to everyday people-to navigate the intricacies of conflict resolution with confidence. The practicality of their focus is a recurring theme, demonstrating INKOVEMA’s commitment to providing tangible tools and frameworks that can lead to meaningful change in both personal and professional spheres.

In our exchange, we touch upon the organisation's foray into podcasting, specifically an intriguing episode that discusses the integration of AI into coaching and mediation. We reflect on how technology, when applied thoughtfully, can enhance the human aspect of conflict resolution rather than supplant it. Through this lens, we appreciate the balance between innovative solutions and the preservation of personal connections in conflict management.

Furthermore, we examine one of their new publications focused on understanding the intricacies of consultation and consensus-building processes. This resource highlights the critical need for clear communication, active listening, and clarity of purpose, all vital components for effective conflict resolution. INKOVEMA’s emphasis on a structured process cements the notion that navigating conflicts requires more than just an ad-hoc approach; it demands a well-defined roadmap.

As we wrap up our thorough exploration of INKOVEMA, we ponder the broader implications of their work. The ripple effect generated by equipping individuals with conflict resolution skills could lead to significant transformations within organisations and society at large. INKOVEMA’s vision is clear: by empowering individuals to manage conflicts constructively, they are laying the groundwork for a more collaborative and understanding world.

This episode serves not only as an introduction to INKOVEMA’s invaluable work but also as an invitation for us all to reflect on how we approach conflict in our lives. In embracing the insights shared, we are encouraged to view conflict as a natural part of human interaction and to seek out collaborative solutions that can lead to personal growth and positive change.

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Transcript

[0:00]Welcome back, everybody, for another deep dive. This time, let’s imagine we’re planning a trip to Leipzig, Germany.
[0:07]
Planning Our Trip to Leipzig
[0:07]You know, you’re thinking about all the sites and the history and the culture. But have you ever thought about the conflict resolution scene? Yeah, not the first thing this brings to min, right? No, not really. But that’s where we come in. Today, we’re going to introduce you to this organisation called INKOVEMA, which is the Institutes for Conflict and Negotiation Management. And it’s interesting, you know, INKOVEMA isn’t just about settling disputes. It’s really about creating a more harmonious future, which I think is a pretty ambitious goal. It is a very ambitious goal. In fact, their website actually lists a whole range of services that them provide, mediation, coaching, moderation, and supervision. So it seems like them cover a pretty wide range from, you know, boardroom battles to personnel disagreements. Yeah, them really do run the gamut. And another interesting thing is that them don’t just target businesses. They so have these training programmes for individuals, personnel development, things like that. So them seem to be approaching conflict as about that’s relevant to everyone. Everyone, no matte what your situation. Okay, so I found this quote on their website and get ready for this. It’s in German.
[1:11]Conflicts in Organisations must today future-orientated, speedy and cultural Trade fairs processed become. Basically, they’re saying that conflicts in organisations need to be handled quickly and effectively, but so in a way that aligns with the organization’s culture and their future goals. What they’re getting at, I think, is that a quick fixed isn’t always enough. You have to consider the long-term impact of any resolution and make sure that it fits with the organization’s overall direction.
[1:42]
Understanding INKOVEMA’s Goals
[1:40]Otherwise, you’re just going to end up with the same problems popping up again and again. So how does Incovima actually go about helping organisations achieve this? I mean, it can’t be easy to find solutions that are both almost and future-proof. Well, one of the things that really stood out to me on their website what their emphasis on empowerment and developing social and systemic competence.
[2:01]Especially during their training programmes. What exactly does that mean? Okay, so think of it this way. INKOVEMA believes that you can train people to become more aware of their own role in a conflict and to understand how their actions affect the system as a whole. So it’s not just about resolving conflicts. It’s about giving people the skills and knowledge to prevent them from happening in the first place. Okay, that makes a plumb of sense. And them actually have this interesting tool that them talk about on their website. It’s called Elements en Mediation. And it sounds like it’s a really big part of their training approach. Yeah, it seems to be this knowledge management system that’s specifically designed for mediation. Essentially, it breaks down the complex process of mediation into smaller, manageable chunks. It’s sort of like a roadmap for navigating through the different stages of a conflict and finding a resolution. That’s really cool. So it’s not just about theory. They’re actually giving people practical tools that them can use in real-life situations. Exactly. And this emphasis on practicality seems to be a recurring theme with IncoVemma. They’re not just interested in abstract concepts. They really want to give people the skills and tools to make a tangible difference. Speaking of making a difference, them so have two podcasts.
[3:12]Gudürf the Time and Episodes the Mediation. Yeah, and you know, one episode that I thought what particularly interesting what their recent discussion on the impact of AI on coaching and mediation. That’s very cutting edge. Definitely. It seems like they’re really trying to stay ahead of the curve and explore how technology can be used to enhance conflict resolution. For sure. They so have a new publication out. It’s titled Process understanding for Consultancy and Consensual negotiation process, which translates to understanding the process of Consultation and consensual negotiation processes. Wow, that’s a mouthful. It is a mouthful. But you know what I think is interesting about that title is that them seem to be emphasising the importance of understanding the process itself, not just the content of the conflict. Right. It’s not just about what the conflict is about. It’s so about how you go about resolving it. So it seems like they’re all about innovation, practicality, and really digging deep into the process of conflict resolution.
[4:09]
Empowerment Through Training
[4:10]But what about the humane element? I mean, conflict is ultimately about people, right? Absolutely. And that’s about that Incovimus used to recognise as well. You know, for all their focus on tools and technology, that their website so places a plumb of emphasis on personnel references and client testimonials. They really want you to see the impact that their work has had on real people. And what do you think that says about their approach to mediation? Well, I think it suggests that them understand that conflict resolution isn’t just about applying techniques and following rules. It’s about creating a space where people feel heard and understood and empowered to find solutions that work for them. So it’s not just about the what of the conflict. It’s so about the who and the how. I think you’ve got it. Incovima seems to be tackling conflict resolution from all these different angles. That’s a great way to put it. Now, let’s dive into some specific examples of how Incavama puts these principles into practice. I think a plumb of people listening are probably wondering how this all Plays out in the real world. Yeah. How do them actually make it work?
[5:10]Right. So one way INKOVEMA highlights their approach is through these client testimonials that them have on their website. You know, them call them referencing and them give you a glimpse into how INKOVEMA’s methods have actually helped people in real life. Yeah, I what reading one earlier from a manager who used INKOVEMA to resolve a conflict within their team. And it sounded like things were getting pretty bad, you know, really tense, and them were worried that it what impacting productivity and morale.
[5:39]That’s a pretty common problem in organisations, isn’t it? Yeah, for sure. Unresolved conflicts can really create a toxic work environment. Absolutely. So what what it about this particular manager’s experience that stood out to you? Well, the manager specifically mentioned that Incovama didn’t just come in and say, OK, here’s the solution, do this. Instead, them actually facilitated a process where the team members could identify the root causes of the conflict yourself and then work together to come up with a solution. Oh, that’s interesting. So INKOVEMA acted more like a guide than a judge.
[6:09]It seems like them helped the team navigate the conflict on their own terms. Yeah, that makes you think. It does. Do you think that leads to more sustainable solutions? I think like this, because then everyone has buy-in. That’s a good point. And the manager even went on to say that as a result of the mediation, the team’s communication and collaboration skills significantly improved. Wow, that’s great. So it what’t just about resolving that one conflict. They actually learnt how to handle future disagreements more effectively. So it’s like INKOVEMA is creating this ripple effect. Yeah, they’re not just putting out one fire. They’re teaching people how to prevent fires from starting in the first place.
[6:49]
Practical Tools for Conflict Resolution
[6:46]I like that analogy. Now let’s talk about those podcasts. Okay, yeah, the podcast. You mentioned earlier that them did on episode about the impact of AI on coaching and mediation. I did. What what it about that episode that caught your attention? I think for me it what just how forward thinking them are. to even be thinking about these things. You know, how technology is going to shape conflict resolution. Right. And specifically, them were talking about how AI could be used to personalise mediation and coaching experiences.
[7:16]Imagine a chatbot that could analyse your communication patterns and then suggest strategies to improve your conflict resolution skills. I mean, that sounds amazing, but so a little creepy. Yeah, it could feel a bit impersonal, right? Like you’re getting advice from a robot. Right. But you know what? That’s about them actually address in the episode. And the main point them made what that AI should be seen as a tool to enhance humane interaction, not to replace it. So it’s about finding the right balance. Exactly. And using technology to make these things more accessible and effective without loose that humane element. That’s a good way to put it. Now, speaking of exploring new frontiers, earlier we were talking about their Elements en Mediation tool. Yes. Can you give us some concrete examples of how that works in practice? Sure. So let’s say you’re a mediator and you’re trying to help two people resolve a conflict.
[8:09]This tool basically provides a structured framework for the entire process. It breaks it down into these key elements like, you know, establishing ground rules, identifying each person’s interests, exploring potential solutions, and then ultimately developing on agreement that works for both parties. So it’s like a step by step guide. Exactly. It helps mediators navigate the complexities of the process and make sure them don’t miss anything important. And you know, what’s really interesting is that
[8:37]
Innovation in Conflict Management
[8:35]it’s not just for professional mediators. Right. Anyone could benefit from this. It’s like they’re empowering everyone to be better at conflict resolution. That’s a key takeaway for sure. Okay. So before we wrap up this part of our deep dive, let’s go back to that publication we mentioned earlier.
[8:49]Process Understanding for Counselling and Consensual negotiation process. Oh, yeah. The one about understanding the process. Yeah, exactly. Why do you think they’re placing so much emphasis on understanding the process of conflict resolution? Well, I think it’s really important. I mean, if you’re trying to solve a problem, it helps to have a clear understanding of the steps involved, right? Makes sense. And it’s the same thing with conflict resolution. It’s like having a roadmap. Exactly. It helps you stay on track and avoid getting lost in all the emotions and the back and forth. Okay. So knowing how to navigate the process is key. Absolutely.
[9:22]
The Importance of Process
[9:23]And that’s about we’ll explore even further when we come back for the final part of our deep dive into INKOVEMA. So we’re back and ready to child of wrap up our deep dive into INKOVEMA and their approach to conflict management.
[9:37]You know, we talk a plumb about wanting to resolve conflicts, but I don’t think we often think about the process itself. Yeah, that’s true. We child of jump straight to the solution without always considering the steps involved. And that’s what I think is so interesting about their publication. You know that one with the long title, Process for Stennis for Baraktaktungs in Consensual From Handlings Processes. Yeah, what what it again? Understanding the process of- Consultation and consensus building. Right, right. It’s interesting how them emphasise understanding that process as being key to effective conflict resolution. It is. It’s like if you’re trying to bake a cake. Yeah. You wouldn’t just throw all the ingredients in a bowl and hope for the best. You need a recipe. Exactly. You need to follow the steps. So conflict resolution needs a recipe too. That’s a good way to put it. You need a framework, a process to follow. To make sure everything comes out right. Exactly. And that’s what this publication is all about. It breaks down the different stages of Consultation and consensus building and highlights the importance of things like clear communication, active listening, and making sure everyone understands the desired outcome. So it’s like INKOVEMA is giving people the tools to do it yourself, not just providing the solutions. Right. It’s about empowering people, giving them the skills and confidence to handle conflict in a constructive way. Whether it’s in their personnel life or at work or even, you know, on a larger scale. Exactly. It’s like they’re saying, let’s not just put out fires.
[11:02]Let’s teach people how to prevent them. And that’s a powerful idea.
[11:08]Imagine a world where everyone had the skills to communicate effectively, understand different perspectives and find common ground. That would be amazing. It would. It’s like INKOVEMA is trying to create a ripple effect. A ripple effect of positive change. That starts with individuals and then spreads outwards to organisations and maybe even society as a whole. It’s a big vision. It is. But it’s definitely one worth striving for. Absolutely.
[11:32]
Creating a Ripple Effect
[11:32]Well, listeners, we hope you’ve enjoyed this deep dive into INKOVEMA and their approach to conflict management. And maybe it’s even giving you some food for thought. Yeah. Some ideas about how you can approach conflict in your own life. Remember, conflict is normal. It’s part of being human. But how we choose to navigate it, that’s what makes all the difference. So next time you find yourself facing a disagreement, take a deep breath. Think about what we’ve learnt from INKOVEMA. And try to approach the situation with understanding and a willingness to collaborate. You might be surprised at what you can achieve. We’ll see you next time for another deep dive. Bye, everyone.