Mediation must be well prepared.

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18.09.2018

In our conflict podcast, we want to clarify the question of what mediators actually do. We talk to professionals from the fields of family, business and intercultural mediation.

What are they actually doing there?

Many people have heard of mediation, some have even taken part in one. For everyone else, it may be difficult to imagine what exactly happens there. The mediators come to the parties in conflict - and then? We simply ask - to family mediator Heiner Krabbe and intercultural mediator Isabel Fernández de Castillejo.

You will always have something to do with them

Family mediation is the classic field of mediation in Germany. Heiner Krabbe was one of the first to deal with this in Germany.

The special thing about it is that people are facing each other here who will stay together for the rest of their lives, who will have something to do with each other for the rest of their lives. There is an existential bond. - Heiner Krabbe, family mediator

If it already fails at the nod

Conflicts can also arise if the people arguing come from different cultures. Even a nod of the head that means "no" can lead to confusion. It is easy to explain how two people who have such communication problems were able to live or work together in the first place:

At the beginning, you think it's all great. That's the interesting thing. The conflict usually arises when children are born or when a business is founded. - Isabel Fernández de Castillejo, intercultural mediator

What happens in mediation? What we discuss detektor.fm-presenter Christian Eichler and business mediator Sascha Weigel in this episode of "Auf die Zwölf".