Barbara Lamplmathematician, data scientist and computer scientist. A data science enthusiast since the early 2000s, she combines a deep passion for maths with a visionary approach to data. As a leading expert in strategies for data and AI, she has helped transform organisations in the digital age.

Well through time.

The podcast about mediation, conflict coaching and organisational consulting.

Contents

Artificial intelligences are not simple tools, but they make it damn hard for us to notice.

In recent years, GPT artificial intelligence (AI) has shown impressive progress in its ability to understand and simulate empathy and emotions. These capabilities are crucial to making human interactions more natural and helpful. We spoke to Barbara Lampl, an absolute expert in this field, about these developments, the current possibilities and some of the prospects, but above all why we are still inclined to underestimate these capabilities today.

When we unsuspectingly strum a piano, we're not surprised for a second that it doesn't play Tchaikovsky or Mozart;

but when we unsuspectingly use the new AI tools, we expect complete, correct answers without batting an eyelid.

Why only? Because the AI responds politely, quite unlike a „defenceless“ piano.

The following section provides an overview of the empathic and emotional capabilities of GPT AIs and possible applications.

Empathy and emotion capabilities of GPT AI

1. Speech recognition and processingGPT AI can recognise emotions in texts by analysing words, sentence structures and contexts. It can distinguish between different emotional states such as joy, sadness, anger and fear.
2. Simulated empathyGPT AI can respond to users' emotional states by generating empathetic responses. For example, it can find comforting words for someone who is sad or offer encouragement when someone is frustrated.
3. Context awarenessBy analysing the context of the conversation, GPT AI can better respond to emotional nuances and provide appropriate answers that take into account the user's current situation.
4. Learning abilityThrough continuous learning and feedback, GPT AI can improve its empathy and emotion recognition capabilities, leading to increasingly precise and empathetic interactions.

Applications of GPT AI with empathic and emotional abilities

1. Customer serviceGPT AI can be used in customer support to process customer enquiries empathetically. It can recognise frustration and offer appropriate solutions to increase customer satisfaction.
2. Therapeutic supportIn mental health care, GPT-CI can serve as a supportive tool for therapists by listening to patients and providing empathetic, reassuring responses. It can also serve as a dialogue partner in times of emotional distress.
3. EducationGPT AI can be used in educational institutions to provide empathetic support to students with learning difficulties. It can send motivational and supportive messages to encourage students and help them achieve their goals.
4. Social platformsOn social media, GPT AI can be used to moderate content and respond to toxic behaviour. It can respond in real time to hateful or hurtful comments and help create a more positive online environment.
5. Companion for older peopleGPT AI can serve as a virtual companion for older people to alleviate loneliness. It can hold conversations, give reminders about medication and appointments and provide emotional support.

The ability of GPT AI to simulate empathy and emotions opens up numerous application possibilities that can improve human well-being and increase efficiency in various areas. As development progresses, these capabilities will become more sophisticated and useful, taking human-machine interactions to a new level.