INKOVEMA Podcast „Well through time“
#213 GddZ
Internal counselling
And what does that have to do with works councils?
In conversation with Rolf Balling
Rolf Balling, Diplom-Kaufmann (University of Cologne) with a specialisation in social psychology, 7 years in management functions (marketing/controlling) at Alcatel-SEL AG, thereafter 10 years as head of the management training and organisational development department, Training in TA up to teaching transaction analysts in the field of organisation (12 years on the job), training in Group dynamics (2 years extra-occupational), training in Systemic counselling (7 years part-time), From 1990 to 2002 Structure of PROFESSIO GmbHAcademy in the field of human resources, as a teaching trainer and managing partner.
Well through time.
The podcast about mediation, conflict coaching and organisational consulting.
Contents
Chapter:
Summary of content
In this episode of the podcast "Gut durch die Zeit", we talk to Rolf Balling about the complex dynamics between internal and external consulting. Rolf, who has extensive experience in both areas, shares his insights on the challenges and opportunities that such role changes bring. We explore how internal consultants need to build the trust of the organisation in order to work effectively and how they can play a key role in this. Balance between closeness and distance to their colleagues.
Rolf explains that the Development of internal consulting not just a reaction to economic considerations but also arose from the realisation that internal consultants often have a deeper understanding of the corporate culture and the specific challenges faced by employees have. This creates a proven basis of trust, which is crucial for effective workshops and problem solving. We address how important it is to create an open communication culture within the company in order to institutionalise internal consulting opportunities.
During the interview, Rolf also reflects on how internal consultants differ from external consultants, particularly in terms of Responsibility and influencethey have on the organisation. While external consultants often bring an objective, unbiased view to the table, internal consultants are in a constant state of tension between loyal affiliation and the need to offer constructive criticism. This duality requires a careful examination of one's own roles and responsibilities.
A central point is the Role change from internal to external consultantwhich Rolf describes as one of the biggest and most difficult transitions. He emphasises that external consultants not only have to acquire, but also need a completely different approach to clients in order to gain trust and develop customised solutions. At the end of the episode, the importance of recognising and addressing consultants' personal weaknesses to ensure continuous improvement in their consulting work is also discussed.
This episode offers valuable insights into the world of consulting and explains how both internal and external consultants define their roles and navigate the tension between aspiration and reality. Rolf gets to the heart of the complex interrelationships and offers both experienced consultants and newcomers valuable perspectives for their own professional development.
Complete transcription
Leave A Comment