• Counselling approaches: Specialist counselling, personality counselling, process counselling

Basic ideas of mediation

Module 1 – Mediation

Course letter no. 01 – Counselling approaches

Contents:
-Consultancy approaches

Course letter no. 02 – Basic ideas of mediation

Contents:
-Basic ideas of mediation

Course letter no. 03 – The meditative image of man

Contents:
– The human image in transactional analysis

TA concept:
– The human image in transactional analysis

Course letter no. 04 – Principles of mediation

Contents:
– Drama triangle

TA concept:
– Drama triangle

Course letter no. 05 – Third parties in conflict

Contents:
– Principles: Aspects of personal responsibility

TA concept:
– Benefits of the drama triangle

Course letter no. 06 – Conflict escalation and de-escalating conflict management levels

Contents:
– Conflict escalation models according to Glasl and Messmer
– Model of conflict management levels
– principles: Non-violence

TA concept:
– Drama triangle in organisations = Game Pentagon

Module 2 – Conflict management

Course letter no. 07 – Introduction to the phases of mediation

Contents:
– Phase 1 – Preliminary phase
– From the enquiry to the triangle
– Principles: Informedness, § 2 para. 6 MediationsG

TA concept:
– Drama Triangle and the Passed

Course letter no. 08 – The legal triangle of requirements for the third person

Contents:
– Basic positions

TA concept:
– The drama triangle as a process model for psychological games

Course letter no. 09 – Role and tasks of the mediator

Contents:
– Aspects for the understanding of the mediator's role and tasks
– Participants in mediation

TA concept:
– Basic positions

Course letter no. 10 – Introduction to the intervention theory of mediation

Contents:
– Introduction to the intervention theory of mediation

TA concept:
– The frame of reference

Course letter no. 11 – Phase 2 – Introductory phase

Contents:
– Intervention: Destructive interventions

Course letter no. 12 – Phase 3 – Problem presentation

Contents:
– Phase 3 – Display problems
– Develop agenda
– Interests and positions
– Intervention: Securing understanding through looping

Module 3 – Law

Course letter no. 13 – Phase 4 – Conflict resolution

Contents:
– Intervention: Formulating needs

TA concept:
– Relationship needs

Course letter no. 14 – Phase 5 – Creativity techniques

Contents:
– Intervention: Establishing relatedness
– The apology

Course letter no. 15 – Phase 6 – Final agreement

Contents:
– Intervention: Questions as intervention

TA concept:
– The three levels of negotiation and contract in TA

Course letter no. 16 – Fields of work of mediation

Contents:
– Fields of work of mediation

Course letter no. 17 – Mediation and law

Contents:
– Intervention: System-theoretical, circular questioning
– Fields of work: Family and inheritance mediation; Elder mediation, community and residential mediation

Course letter no. 18 – The law of mediation

Contents:
– Intervention: reframing, reforming, dramatising, de-dramatising
– Fields of work: Mediation in private construction law; succession in family businesses, mediation in the business and labour world, mediation in insolvencies

Module 4 – Interventions

Course letter no. 19 – The law in mediation

Contents:
– Intervention: Structural interventions
– Fields of work in mediation

Course letter no. 20 – Contract law basics

Contents:
– Sample contracts
– Fields of work in mediation

TA concept:
– Passivity

Course letter no. 21 – The law of mediation clauses

Contents:
– Individual mediation clauses
– Fields of work in mediation

TA concept:
– Passive thinking

Course letter no. 22 – Emotions in mediation

Contents:
– Basic feelings
– Concept of substitute feelings
– Fields of work in mediation

TA concept:
– Passive behaviour

Course letter no. 23 – The principle of confidentiality

Contents:
– Fields of work in mediation
– Passivity: The devaluation table

Course Brief No. 24 – The understanding of conflict in mediation: Helpful conflict terms

Contents:
– Fields of work in mediation

TA concept:
– Dealing with passivity

Module 5 – System and environment

Course letter no. 25 – Mediation styles

Contents:
– Riskins Grid
– Alexander's metamodel
– Fields of work in mediation

Course letter no. 26 – The ends of mediation

Contents:
– Mediation styles: Facilitative mediation

Course letter no. 27 – The law of the closing agreement

Contents:
– Mediation styles: Evaluative mediation style

Course letter no. 28 – Mediators authorised to provide legal advice and mediators not authorised to provide legal advice

Contents:
– Mediation styles: Transformative mediation style

Course letter no. 29 – Liability issues for mediators

Contents:
– Mediation styles: Transgressive mediation style

Course Brief No. 30 – The Concept of Strategic Mediation

Contents:
– Future as a category of reflection

Module 6 – VUKA world

Course letter no. 31 – The world is vuka. So what?

Contents:
– Tasks of quality management in the context of mediation
– Responsibilities for quality management
– Major training courses in mediation (over 120 hours)
– Current developments in further training issues

Course letter no. 32 – Special features for phase sequences in organisational mediation

Contents:
– Special features for phase sequences in organisational mediation

TA concept:
– Psychological games

Course letter no. 33 – Forms of mediation

Contents:
– Forms of mediation

TA concept:
– Function and benefits of psychological games

Course letter no. 34 – Quality management of mediation

Contents:
– Quality management of mediation

TA concept:
– Presentation methods of psychological games

Course letter no. 35 – Basics of the system-environment theory according to Luhmann

Contents:
– Basics of the system-environment theory according to Luhmann

TA concept:
– Invitation and course of psychological games

Course letter no. 36 – Role and task of mediators in the context of organisational mediation

Contents:
– The third party as the carrier of the organisational perspective?

Module 7 – System design

Course letter no. 37 – Closing agreements and their enforceability

Contents:
– Necessities for executory judgements

Course letter no. 38 – Possibilities of making closing agreements enforceable

Contents:
– Possibilities of making closing agreements enforceable

Course letter no. 39 – Costs of conflicts in organisations

Contents:
– Costs of conflicts in organisations

Course letter no. 40 – Costs of mediation (compared to law)

Contents:
– Costs of mediation (compared to law)

Course letter no. 41 – Idea of systematic conflict management in organisations

Contents:
– The idea of systematic conflict management in organisations

Course letter no. 42 – Two approaches to systematic conflict management

Contents:
– Two approaches to systematic conflict management

Module 8 – Digitisation

Course Brief No. 43 – The Viadrina Component Model for Organisations

Contents:
– The Viadrina component model for organisations

Course letter no. 44 – System design for organisations

Contents:
– System design for organisations

Course letter no. 45 – Alternative conflict resolution procedures

Contents:
– Alternative conflict resolution procedures

Course letter no. 46 – Co-determination in German companies

Contents:
– Co-determination in German companies

Course letter no. 47 – The system of arbitration boards

Contents:
– The system of arbitration boards

Course letter no. 48 – The ombudsman system in Germany

Contents:
– The ombudsman system in Germany

Module 9 – Strategic dialogues

Course letter no. 49 – Bullying and mediation

Contents:
– Bullying and mediation

Course letter no. 50 – Burnout and mediation

Contents:
– Burnout and mediation

Course letter no. 51 – The paradox of decisions

Contents:
– The paradox of decisions

Course letter no. 52 – Developing ideas for the future

Contents:
– Developing ideas for the future

Course Brief No. 53 – Important social theories for organisational and process consultants: Humanistic psychology, systems theory and cultural and singularity theory

Contents:
– Important social theories for organisational and process consultants: humanistic psychology, systems theory and cultural and singularity theory

Course letter no. 54 – Why mediation now?!

Contents:
– Why mediation now?!