Training content

Mediation in and for organisations.

Mediation in the world of business and labour

(Modules 1-9)

Module 1: Mediation

  • Basic ideas and principles of mediation
  • Personal responsibility and voluntariness
  • Attitude, role and tasks of the mediator
  • Mediation as a conflict counselling approach
  • Intervention theory: three steps to ensure understanding
  • Fields of application and forms of mediation
  • Contractual foundations of mediation
  • Phase 1+2: Establishing contact and clarifying the order
  • from transactional analysis: basic attitudes, role and world models

Practical exercises, role plays, case work

Module 2: Conflict counselling

  • Mediation and conflict counselling
  • Counselling approaches
  • Understanding conflict
  • Conflict management levels
  • Conflict dynamics
  • Third party in the conflict
  • Intervention theory: Questions need to be learnt (9-field model)
  • Phase 3: Presentation of the problem perspectives
  • from transactional analysis: drama triangle, game pentagon

Practical exercises, role plays, case work

3rd module: Law

  • Law and mediation
    • Mediation law (mediation law, confidentiality issues and confidentiality obligations)
    • Law in mediation (law as a framework condition, professional rights)
  • Mediation styles (transformative mediation, evaluative mediation, facilitative mediation, clarification support)
  • Intervention theory: systemic questions, establishing a relationship, dialogue, doubling
  • Phase 4: Clarification of the conflict dynamics
  • from transactional analysis: stroke concept, substitute feelings, relationship needs
  • Digitalisation and mediation: synchronous online mediation, AI and mediation
  • Practical exercises, role plays, case work

4th module: Interventions

  • Intervention theory in mediation
  • Negotiation theory, negotiation blockades and traps
  • Fourth parties in mediation (experts and lawyers)
  • Creativity techniques
  • Visualisation in mediation
  • Phase 5: Finding solutions
  • from transactional analysis: basic attitudes, concept of passivity, redefinitions
  • Digitalisation and mediation: synchronous online mediation, AI and mediation

Practical exercises, role plays, case work

5th module: Final agreement

  • Understanding and modelling communication
  • Phase 6: Final agreement
  • Law of the final agreement (limits due to the Legal Services Act)
  • Enforceability of closing agreements
  • Liability and insurance issues
  • from transactional analysis: redefinitions and reinterpretations
  • Digitalisation and mediation: synchronous online mediation, AI and mediation

Practical exercises, role plays, case work

Milestone: After the 5th module you are already a Certified Mediator within the meaning of § 5 para. 2 MediationsG.

6th module: Organisational mediation

  • Introduction to organisational mediation
  • Images of organisations
  • Contractual networks – Conflict networks
  • Conflict counselling sessions (preliminary talks)
  • Personal marketing for your own mediation services
  • from transactional analysis:
    • TOP organisation model;
    • Game Pentagon as a continuation of the drama triangle model for organisations
    • Action pentagon as a continuation of the (counter)driver model

Practical exercises, role plays, case work

7th module: systematic conflict management in organisations

  • Organisational environment – VUCA (volatility, uncertainty, complexity, ambiguity)
    • Artificial intelligence and mediation
  • Conflict costs in organisations
  • Basic features of conflict management systems and programmes
  • Pros and cons of conflict management systems
  • Mediation and organisational development: system design
  • Role and task of internal and external advisory systems
  • Alternative conflict resolution methods for organisations

Practical exercises, role plays, case work, supervision

8th module: Digitalisation and culturalisation

  • Potential for conflict in digital transformation
  • Synchronous online mediation (possibly as an online add-on module)
  • Culturalisation of organisations
  • Challenges for organisational mediation
  • Mediation in intercultural contexts
  • from transactional analysis: transactions in the narrow sense, psychological games

Practical exercises, role plays, case work, supervision

9th module: Organisational consulting

  • Agility and agile conflict management
  • Mediation with agile teams/agile organisations
  • Strategic mediation and strategic dialogues as an organisational tool
  • Conclusion!

Practical exercises, role plays, case work, supervision