Module 1: Conflict counselling

• Conflict understanding and perspectives
• Conflict dynamics and management levels
• Third party in the conflict
• Consultancy approaches: Specialist and process consulting
• Phases 1 and 2: Preliminary phase and initiation of mediation in organisations
• from transactional analysis: drama triangle, game pentagon

Practical exercises, role plays, case work

Module 2: Mediation

• Mediation as a conflict counselling approach
• Principles of mediation
• Attitude, role and tasks of the mediator
• Fields of application and forms of mediation
• Contractual foundations of mediation
• Mediation phases in the context of organisations
• Voluntariness and confidentiality issues
• Phase 3: Problem statement
• from transactional analysis: basic attitudes, role and world models

Practical exercises, role plays, case work

3rd module: Law

• Law and mediation
• Mediation Act
• Mediation clauses
• Law in mediation (law as a framework condition, professional rights)
• Phase 4: Conflict resolution
• from transactional analysis: stroke concept, substitute feelings, relationship needs
• Visualisation in mediation

Practical exercises, role plays, case work

4th module: Interventions

• Interventions in mediation
• Negotiation theory
• Negotiation blockades and traps
• Fourth parties in mediation (experts and lawyers)
• Creativity techniques
• Phase 5: Finding solutions
• from transactional analysis: basic attitudes, concept of passivity, redefinitions

Practical exercises, role plays, case work

Module 5: System and environment

• System-theoretical understanding of organisation
• Trivial and non-trivial machines
• Understanding and modelling communication
• Conflict costs in organisations (calculation models)
• Phase 6: Final agreement
• Law of the closing agreement
• from transactional analysis: drivers, transactions in the narrow sense, psychological games

Practical exercises, role plays, case work

(If you wish, you can directly follow the further training to become a business mediator in accordance with the guidelines of the Federal Association of Mediation.

6th module: VUKA world

• Concept of the VUKA world
• Volatility, uncertainty, complexity, ambiguity – So what?
• Consequences for conflict counselling
• Mediation skills for agile&lean leadership

Practical exercises, role plays, case work

7th module: System design

• Mediation and organisational development: system design
• Order loop, development loop, integration loop
• Role and task of internal and external advisory systems
• Alternative conflict resolution methods for organisations
• Conflict management systems

Practical exercises, role plays, case work, supervision

8th module: Digitisation

• Homo Deus and the useless human being
• Developments in the 2nd machine age
• Industry 4.0
• Challenges for organisations
• Mediation in the digital-driven civil society

Practical exercises, role plays, case work, supervision

9th module: Strategic dialogues

• Mediation as a tool for activation?
• Intelligent handling of organisational conflict potential
• Strategic conflict management
• Consultancy for teams and working groups

Practical exercises, role plays, case work, supervision