{"id":3153,"date":"2019-05-22T14:08:00","date_gmt":"2019-05-22T12:08:00","guid":{"rendered":"https:\/\/inkovema.de\/?p=3153"},"modified":"2022-05-19T23:41:25","modified_gmt":"2022-05-19T21:41:25","slug":"mediation-in-the-healthcare-sector","status":"publish","type":"post","link":"https:\/\/inkovema.de\/en\/blog\/mediation-in-the-healthcare-sector\/","title":{"rendered":"Mediation in the healthcare sector – Mediation with doctors in the shuttle procedure"},"content":{"rendered":"

Mediation in the healthcare sector<\/h1>\n

Mediation with doctors in the shuttle procedure<\/h2>\n

Co-authorship: Sabine Krause and Dr Sascha Weigel<\/h3>\n

Potential conflicts become a powder keg when fundamental values and economically significant goods are at stake: Life, health and property, each of which is dependent on personal and professional relationships, are at stake as rarely before. especially in the healthcare sector<\/strong> at the centre of communication and conflict.<\/p>\n

\n

The so-called hospital provides the breeding ground for a „particularly intensely experienced culture of conflict“.<\/p>\n<\/blockquote>\n

Mediators and conflict managers are called in when, for example, the medical and nursing teams are at loggerheads and the increasingly business-orientated management is at the end of its tether.<\/p>\n

For mediators working in the healthcare sector, it is often an advantage if they have sufficient Field experiences<\/strong>\u00a0bring along.<\/p>\n

Indicators of shuttle mediation<\/strong><\/h2>\n

By the time a mediator is actually called, a lot has often happened in the hospital and between the parties to the conflict. The conflict stories seem endless, the intensity of the injuries sometimes excessive. Conflict counsellors can confidently work in the second third Glasl's tool for analysing the levels of conflict escalation<\/strong> begin to utilise.<\/p>\n<\/div>

<\/div><\/div><\/div>
<\/div>
<\/div>
<\/div>
<\/i><\/span>9 steps to the abyss or conflicts as a connecting line<\/span><\/a><\/div>
<\/div>
<\/div>
<\/div>
<\/div><\/div><\/div>

Blockades and resistance to the necessities and changes, but also the apparent and sometimes existing senselessness, burden the everyday hospital life of the people involved. Once all the „waiting potential for conflict“ has unfolded, fundamental mistrust, concentrated anger and indefinable uncertainty quickly prevail among those involved.<\/p>\n

Eye contact in meetings is often almost unbearable, the participants avoid each other, conversations turn into arenas of accusation or fail to take place at all. Yet open dialogue is so necessary! But the necessary degree of cooperation, which is so necessary for dialogue, is – by no means rare(!) – for everyone. Mediators come onto the scene in this mixed situation. Viewed by those affected on the one hand as a promise of improvement, and on the other as charlatans who can only put an end to the hustle and bustle by talking (or not talking!)? Even if this is a misunderstanding, it is a serious misunderstanding for external third parties.<\/p>\n

It is therefore sometimes advisable to use the\u00a0mediation procedure as a shuttle procedure.<\/strong><\/p>\n<\/div>

Procedure and objectives of shuttle mediation<\/strong><\/h2>\n

If satisfactory work results fail to materialise because the working relationship lacks cooperation and creativity and not because there is a lack of knowledge and ability in the matter, then mediation enables improvement. Because mediation is a process-orientated conflict resolution procedure,<\/strong> which thematises the way in which cooperation takes place and thus focuses on the people involved in their interaction.<\/p>\n

\n

Mediation steers the culture of interaction.<\/p>\n<\/blockquote>\n

Leading the joint working relationship through a crisis and finding a Satisfactory ability to work<\/strong> This is not only the aim of mediation, but also generally affects the interests of those involved, including the organisation. This enables future difficult situations to be mastered and everyday working life to be relieved. Expected core areas that support such a behaviour-oriented change in communication and cooperation skills are<\/p>\n

    \n
  • Conflict management through mediation and transformation<\/em><\/li>\n
  • Communication and interaction<\/em><\/li>\n
  • Self-perception and external perception<\/em><\/li>\n
  • Ability to change perspectives<\/em><\/li>\n<\/ul>\n

    <\/h2>\n

    Procedure and contents of the shuttle process<\/strong><\/h2>\n

    Shuttle mediation provides a particularly protected framework in escalated situations because communication takes place via the mediator.<\/p>\n

    In Individual meetings with the external mediator<\/strong>\u00a0the contentious issues are recorded, collated and then communicated in depth, transformed in their personal and social context, negotiated together and agreed anew. There is also a team-orientated reflection on the clarification process.<\/p>\n

    In shuttle mediation, there is therefore no dialogue with all parties at one table from the outset (and sometimes not at all). Instead, the mediator shuttles back and forth (like a shuttle) between the parties involved. This has its advantages and disadvantages for the clarification and de-escalation process. In any case, shuttle mediation should be considered for mediations in hospitals in order to enable joint discussions in the first place.<\/p>\n

    Even if the procedure, design and number of hours may vary depending on the mediation case, the following procedure has proven to be successful:<\/p>\n

      \n
    1. Shuttle: Introduction and collection of topics<\/li>\n
    2. Shuttle: Documentation and mediation<\/li>\n
    3. Shuttle: Transformation and negotiation<\/li>\n
    4. Shuttle: Reflection and optimisation<\/li>\n<\/ol>\n<\/div>
      <\/span><\/div>

      Results and special features<\/strong><\/h2>\n

      The special features of this procedure are, on the one hand, the complex preparation before\u00a0<\/strong>the respective shuttle rounds and on the other hand in the professional role clarification of the mediators in<\/strong>\u00a0the respective shuttle rounds. The shuttle procedure requires More written votes and forwarding of information<\/strong> than in traditional mediation processes because all participants never sit at the same table at the same time. Furthermore, the mediators need a clear clarification of roles in the shuttle rounds in order to be able to Boundary to coaching<\/strong> to be maintained. It is not uncommon for good mediation in the shuttle process to lead to the cooperative changes in behaviour being implemented directly and experienced as natural and sustainable, so that even a round of talks can be omitted.<\/p>\n<\/div>

      <\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":3159,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,178,95,94,96],"tags":[76,79,77,106,44],"class_list":["post-3153","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","category-blog","category-gesundheit-krankheit","category-konfliktmanagement","category-mediation-in-und-fuer-organisationen","tag-gesundheit","tag-krankenhaus","tag-krankheit","tag-mediation-im-gesundheitswesen","tag-mediationsfelder"],"yoast_head":"\nMediation im Gesundheitswesen - Mediation mit \u00c4rzten im Shuttleverfahren - INKOVEMA - Mediation und Mediationsausbildung Leipzig<\/title>\n<meta name=\"description\" content=\"Der Beitrag gibt einen Einblick in die Konfliktbearbeitung im Gesundheitswesen. Vorgestellt wird ds Shuttleverfahren der Mediation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/inkovema.de\/en\/blog\/mediation-in-the-healthcare-sector\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mediation im Gesundheitswesen - Mediation mit \u00c4rzten im Shuttleverfahren\" \/>\n<meta property=\"og:description\" content=\"Der Beitrag gibt einen Einblick in die Konfliktbearbeitung im Gesundheitswesen. Vorgestellt wird ds Shuttleverfahren der Mediation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/inkovema.de\/en\/blog\/mediation-in-the-healthcare-sector\/\" \/>\n<meta property=\"og:site_name\" content=\"INKOVEMA - Mediation und Mediationsausbildung Leipzig\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/inkovema\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-22T12:08:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-05-19T21:41:25+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/inkovema.de\/wp-content\/uploads\/2019\/05\/sharon-mccutcheon-1398020-unsplash-e1558526863695.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sascha\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Sascha_Weigel\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sascha\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/\",\"url\":\"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/\",\"name\":\"Mediation im Gesundheitswesen - Mediation mit \u00c4rzten im Shuttleverfahren - INKOVEMA - Mediation und Mediationsausbildung Leipzig\",\"isPartOf\":{\"@id\":\"https:\/\/inkovema.de\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/inkovema.de\/wp-content\/uploads\/2019\/05\/sharon-mccutcheon-1398020-unsplash-e1558526863695.jpg\",\"datePublished\":\"2019-05-22T12:08:00+00:00\",\"dateModified\":\"2022-05-19T21:41:25+00:00\",\"author\":{\"@id\":\"https:\/\/inkovema.de\/#\/schema\/person\/3def54245406b09cb172955b42a278d3\"},\"description\":\"Der Beitrag gibt einen Einblick in die Konfliktbearbeitung im Gesundheitswesen. Vorgestellt wird ds Shuttleverfahren der Mediation.\",\"breadcrumb\":{\"@id\":\"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/#primaryimage\",\"url\":\"https:\/\/inkovema.de\/wp-content\/uploads\/2019\/05\/sharon-mccutcheon-1398020-unsplash-e1558526863695.jpg\",\"contentUrl\":\"https:\/\/inkovema.de\/wp-content\/uploads\/2019\/05\/sharon-mccutcheon-1398020-unsplash-e1558526863695.jpg\",\"width\":300,\"height\":450},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\/\/inkovema.de\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Mediation im Gesundheitswesen – Mediation mit \u00c4rzten im Shuttleverfahren\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/inkovema.de\/#website\",\"url\":\"https:\/\/inkovema.de\/\",\"name\":\"INKOVEMA - Mediation und Mediationsausbildung Leipzig\",\"description\":\"Mediation und Mediationsausbildung Leipzig\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/inkovema.de\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/inkovema.de\/#\/schema\/person\/3def54245406b09cb172955b42a278d3\",\"name\":\"Sascha\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/inkovema.de\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/a6bf3570b4b89e23e296adff835355af500657f13149da8aa9c3757e59e65c22?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/a6bf3570b4b89e23e296adff835355af500657f13149da8aa9c3757e59e65c22?s=96&d=mm&r=g\",\"caption\":\"Sascha\"},\"description\":\"Prof. Dr. Sascha Weigel, Konfliktberater und Mediator; Rechtsanwalt lizenzierter Ausbilder f\u00fcr Mediation (BM) und lehrender Transaktionsanalytiker unter Supervision f\u00fcr den Bereich Organisation (PTSTA-O) sowie Senior Coach DBVC - ber\u00e4t, coacht, bloggt und podcastet hier zu Mediation und Konfliktmanagement in Zeiten der Digitalen Transformation. Seit 2026 Mitherausgeber der Fachzeitschrift KonfliktDynamik. Begr\u00fcnder der Elemente der Mediation (www.elemente-der-mediation.de) sowie Inhaber von INKOVEMA. Begeisterter Fernwanderer und Fussballfan, der aktuell den Vaterfreuden den Vorrang einr\u00e4umt - so gut er kann. Lebt in Leipzig und arbeitet bundesweit.\",\"sameAs\":[\"https:\/\/www.facebook.com\/inkovema\",\"https:\/\/www.linkedin.com\/in\/sascha-weigel-a7b98b25\/\",\"https:\/\/x.com\/Sascha_Weigel\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Mediation in the healthcare sector - Mediation with doctors in the shuttle procedure - INKOVEMA - Mediation and mediation training Leipzig","description":"This article provides an insight into conflict resolution in the healthcare sector. The mediation shuttle procedure is presented.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/inkovema.de\/en\/blog\/mediation-in-the-healthcare-sector\/","og_locale":"en_GB","og_type":"article","og_title":"Mediation im Gesundheitswesen - Mediation mit \u00c4rzten im Shuttleverfahren","og_description":"Der Beitrag gibt einen Einblick in die Konfliktbearbeitung im Gesundheitswesen. Vorgestellt wird ds Shuttleverfahren der Mediation.","og_url":"https:\/\/inkovema.de\/en\/blog\/mediation-in-the-healthcare-sector\/","og_site_name":"INKOVEMA - Mediation und Mediationsausbildung Leipzig","article_author":"https:\/\/www.facebook.com\/inkovema","article_published_time":"2019-05-22T12:08:00+00:00","article_modified_time":"2022-05-19T21:41:25+00:00","og_image":[{"width":300,"height":450,"url":"https:\/\/inkovema.de\/wp-content\/uploads\/2019\/05\/sharon-mccutcheon-1398020-unsplash-e1558526863695.jpg","type":"image\/jpeg"}],"author":"Sascha","twitter_card":"summary_large_image","twitter_creator":"@Sascha_Weigel","twitter_misc":{"Written by":"Sascha","Estimated reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/","url":"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/","name":"Mediation in the healthcare sector - Mediation with doctors in the shuttle procedure - INKOVEMA - Mediation and mediation training Leipzig","isPartOf":{"@id":"https:\/\/inkovema.de\/#website"},"primaryImageOfPage":{"@id":"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/#primaryimage"},"image":{"@id":"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/#primaryimage"},"thumbnailUrl":"https:\/\/inkovema.de\/wp-content\/uploads\/2019\/05\/sharon-mccutcheon-1398020-unsplash-e1558526863695.jpg","datePublished":"2019-05-22T12:08:00+00:00","dateModified":"2022-05-19T21:41:25+00:00","author":{"@id":"https:\/\/inkovema.de\/#\/schema\/person\/3def54245406b09cb172955b42a278d3"},"description":"This article provides an insight into conflict resolution in the healthcare sector. The mediation shuttle procedure is presented.","breadcrumb":{"@id":"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/#primaryimage","url":"https:\/\/inkovema.de\/wp-content\/uploads\/2019\/05\/sharon-mccutcheon-1398020-unsplash-e1558526863695.jpg","contentUrl":"https:\/\/inkovema.de\/wp-content\/uploads\/2019\/05\/sharon-mccutcheon-1398020-unsplash-e1558526863695.jpg","width":300,"height":450},{"@type":"BreadcrumbList","@id":"https:\/\/inkovema.de\/blog\/mediation-im-gesundheitswesen\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/inkovema.de\/"},{"@type":"ListItem","position":2,"name":"Mediation im Gesundheitswesen – Mediation mit \u00c4rzten im Shuttleverfahren"}]},{"@type":"WebSite","@id":"https:\/\/inkovema.de\/#website","url":"https:\/\/inkovema.de\/","name":"INKOVEMA - Mediation and mediation training Leipzig","description":"Mediation and mediation training Leipzig","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/inkovema.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/inkovema.de\/#\/schema\/person\/3def54245406b09cb172955b42a278d3","name":"Sascha","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/inkovema.de\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/a6bf3570b4b89e23e296adff835355af500657f13149da8aa9c3757e59e65c22?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a6bf3570b4b89e23e296adff835355af500657f13149da8aa9c3757e59e65c22?s=96&d=mm&r=g","caption":"Sascha"},"description":"Prof. Dr. Sascha Weigel, Konfliktberater und Mediator; Rechtsanwalt lizenzierter Ausbilder f\u00fcr Mediation (BM) und lehrender Transaktionsanalytiker unter Supervision f\u00fcr den Bereich Organisation (PTSTA-O) sowie Senior Coach DBVC - ber\u00e4t, coacht, bloggt und podcastet hier zu Mediation und Konfliktmanagement in Zeiten der Digitalen Transformation. Seit 2026 Mitherausgeber der Fachzeitschrift KonfliktDynamik. Begr\u00fcnder der Elemente der Mediation (www.elemente-der-mediation.de) sowie Inhaber von INKOVEMA. Begeisterter Fernwanderer und Fussballfan, der aktuell den Vaterfreuden den Vorrang einr\u00e4umt - so gut er kann. Lebt in Leipzig und arbeitet bundesweit.","sameAs":["https:\/\/www.facebook.com\/inkovema","https:\/\/www.linkedin.com\/in\/sascha-weigel-a7b98b25\/","https:\/\/x.com\/Sascha_Weigel"]}]}},"_links":{"self":[{"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/posts\/3153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/comments?post=3153"}],"version-history":[{"count":0,"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/posts\/3153\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/media\/3159"}],"wp:attachment":[{"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/media?parent=3153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/categories?post=3153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/tags?post=3153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}