{"id":18172,"date":"2025-12-07T23:51:52","date_gmt":"2025-12-07T22:51:52","guid":{"rendered":"https:\/\/inkovema.de\/?p=18172"},"modified":"2025-12-08T15:38:19","modified_gmt":"2025-12-08T14:38:19","slug":"249-understanding-conflicts-dealing-with-conflicts-kirsten-schroeter","status":"publish","type":"post","link":"https:\/\/inkovema.de\/en\/blog\/249-understanding-conflicts-dealing-with-conflicts-kirsten-schroeter\/","title":{"rendered":"#249 GddZ - Understanding and dealing with conflicts. In conversation with Kirsten Schroeter"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container gradient-container-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:16;--minFontSize:16;line-height:1.5;\"><h4>INKOVEMA Podcast &#8222;Well through time&#8220;<\/h4><\/h4><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:1.4;\"><h1>#249 GddZ<\/h1>\n<h1>Understanding and dealing with conflicts<\/h1><\/h1><\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.5;\"><h3>Publication: Adrian, Lin \/ Schroeter, Kirsten: Understanding and dealing with conflicts. Interdisciplinary basics for study and practice. 1st edition, Leverkusen 2025.<\/h3><\/h3><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-4 sep-underline sep-solid fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.5;\"><h3><strong>In conversation with Kirsten Schroeter<\/strong><\/h3><\/h3><\/div><div class=\"fusion-text fusion-text-1\"><p>Dipl.-Psych. Mediator and trainer, academic director of the Master's programme Mediation and Conflict Management (M.A.\/LL.M.) European University Viadrina \/ Frankfurt (Oder); co-editor of the journal KonfliktDynamik<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><script class=\"podigee-podcast-player\" src=\"https:\/\/player.podigee-cdn.net\/podcast-player\/javascripts\/podigee-podcast-player.js\" data-configuration=\"https:\/\/inkovema.podigee.io\/250-249-gddz-konflikte-verstehen-und-bearbeiten-im-gesprach-mit-kirsten-schroeter\/embed?context=external\"><\/script>\n\n\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-2\"><h1><strong>Contents<\/strong><\/h1>\n<h2><strong>Chapter:<\/strong><\/h2>\n<div class=\"\">\n<p>00:00 Introduction to conflict and mediation<br \/>\n02:59 The book about understanding and dealing with conflicts<br \/>\n05:51 The genesis of the book<br \/>\n08:45 Diversity of conflict literature<br \/>\n11:42 Typical conflict situations in practice<br \/>\n14:25 Special challenges in housing projects<br \/>\n14:38 Diversity of conflict management<br \/>\n16:37 The approach to conflict resolution<br \/>\n19:40 Decision-making in conflict situations<br \/>\n25:45 Understanding problems and conflicts<br \/>\n27:41 Conflict counselling and mediation<br \/>\n31:44 Perspectives and approaches in conflict management<br \/>\n35:39 Literature and resources for mediators<\/p>\n<\/div>\n<div><\/div>\n<h2><strong>Summary<\/strong><\/h2>\n<p>In this episode of the podcast \"Gut durch die Zeit\", Sascha Weigel and Kirsten Schroeter discuss the topic of conflicts and how to deal with them. They shed light on the different facets of conflict, the importance of mediation and conflict counselling and the challenges that can arise when dealing with conflicts. Kirsten shares her practical experience and gives insights into her new book \"Understanding and Managing Conflict\", which offers different perspectives and approaches to conflict resolution. The discussion also includes the role of power in conflict and the need to consider different points of view.<\/p>\n<h2><strong>Takeaways<\/strong><\/h2>\n<ul>\n<li>Conflicts are a normal occurrence in life.<\/li>\n<li>Mediation is a process that promotes understanding and conflict resolution.<\/li>\n<li>The diversity of perspectives is crucial for conflict resolution.<\/li>\n<li>Good cooperation requires active negotiation of differences.<\/li>\n<li>Conflict counselling is a highly responsible activity.<\/li>\n<li>The 7i model offers a systematic approach to conflicts.<\/li>\n<li>Power plays a central role in conflict situations.<\/li>\n<li>Conflicts should not be seen as negative, but as an opportunity for development.<\/li>\n<li>Communication is the key to conflict resolution.<\/li>\n<li>An interdisciplinary approach enriches conflict management.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:18px;--awb-icon-alignment:left;--awb-hover-color:#b4c6d6;--awb-border-color:#b4c6d6;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#356b8c;--awb-content-color:#4f4f4f;--awb-icon-box-color:#004767;--awb-toggle-hover-accent-color:#666666;--awb-title-font-family:&quot;Rubik&quot;;--awb-title-font-weight:regular;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Rubik&quot;;--awb-content-font-style:normal;--awb-content-font-weight:300;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-18172-1\"><div class=\"fusion-panel panel-default panel-759d0ad950e56b148 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:#356b8c;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_759d0ad950e56b148\"><a aria-expanded=\"false\" aria-controls=\"759d0ad950e56b148\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-18172-1\" data-target=\"#759d0ad950e56b148\" href=\"#759d0ad950e56b148\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">literature mentioned<\/span><\/a><\/h4><\/div><div id=\"759d0ad950e56b148\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_759d0ad950e56b148\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><em><strong>Adrian, Linn \/ Schroeter, Kirsten:<\/strong> <\/em>Understanding and dealing with conflicts. Interdisciplinary basics for study and practice. 1st edition, Leverkusen 2025.<\/li>\n<li><em><strong>Bono, Edward de<\/strong>:\u00a0<\/em>Conflicts. New solution models and strategies. D\u00fcsseldorf - Vienna - New York. 1987.<\/li>\n<li><em><strong>Eidenschink, Klaus:<\/strong> <\/em>The art of conflict. Learning to fuel and calm conflicts, Witten 2025.<\/li>\n<li><strong><em>Hoedt, Francine ten:<\/em><\/strong> Conflict coaching. A practical guide. G\u00f6ttingen 2021.<\/li>\n<li><em><strong>Messmer, Heinz:<\/strong> <\/em>The social conflict. Communicative emergence and systemic reproduction (Qualitative Sociology, 5) <span id=\"productSubtitle\" class=\"a-size-medium a-color-secondary celwidget\" data-csa-c-id=\"xddsim-9eukzb-4var8x-inoemy\" data-cel-widget=\"productSubtitle\">Hardback edition - 1 January 2003.<\/span><\/li>\n<li><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-1 content-boxes-icon-boxed content-left\" style=\"--awb-title-color:#607d8b;--awb-iconcolor:#b4c6d6;--awb-margin-top:20px;--awb-margin-bottom:20px;--awb-hover-accent-color:#607d8b;--awb-circle-hover-accent-color:#607d8b;--awb-item-margin-bottom:40px;\" data-animationoffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:#b4c6d6;--awb-iconcolor:#b4c6d6;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background content-wrapper-boxed link-area-link-icon link-type-button icon-hover-animation-fade\" data-animationoffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"https:\/\/inkovema.de\/en\/mediation-training\/mediation-training-2\/\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"icon\"><i style=\"border-color:#81a0b8;border-width:1px;background-color:#d62f31;box-sizing:content-box;height:40px;width:40px;line-height:40px;top:-70px;margin-left:-20px;border-radius:50%;font-size:20px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-bullhorn fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:18px;--fontSize:18;line-height:1.5;\">Mediation training<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Our training in mediation and conflict management in the business and labour world,<\/p>\n<p>headed by Prof Dr Sascha Weigel.<\/p>\n<p>New start each year in March and October.<\/p>\n<p>Register now for the next course!<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default fusion-button-default-size button- button-flat\" href=\"https:\/\/inkovema.de\/en\/mediation-training\/mediation-training-2\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"fusion-button-text\">More information here...<\/span><\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-2 content-boxes-icon-boxed content-left\" style=\"--awb-title-color:#607d8b;--awb-iconcolor:#b4c6d6;--awb-margin-top:20px;--awb-margin-bottom:20px;--awb-hover-accent-color:#607d8b;--awb-circle-hover-accent-color:#607d8b;--awb-item-margin-bottom:40px;\" data-animationoffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:#b4c6d6;--awb-iconcolor:#b4c6d6;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background content-wrapper-boxed link-area-link-icon link-type-button icon-hover-animation-fade\" data-animationoffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"https:\/\/inkovema.de\/en\/mediation-training\/business-mediation-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"icon\"><i style=\"border-color:#81a0b8;border-width:1px;background-color:#d62f31;box-sizing:content-box;height:40px;width:40px;line-height:40px;top:-70px;margin-left:-20px;border-radius:50%;font-size:20px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-info-circle fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:18px;--fontSize:18;line-height:1.5;\">Training in organisational mediation - mediation in and for organisations.<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Organisational mediation is the handling of conflicts that arise in the business and working world. It takes place in, with and for the organisation - by enabling the relevant members of the organisation to deal with conflicts appropriately.<\/p>\n<p>We train you for this or professionalise your mediation and conflict counselling approach. We start our training programme regularly in March each year.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default fusion-button-default-size button- button-flat\" href=\"https:\/\/inkovema.de\/en\/mediation-training\/business-mediation-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"fusion-button-text\">More information here...<\/span><\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":18173,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,183,314,721,925,94,446,42],"tags":[],"class_list":["post-18172","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","category-audio","category-inkovema-podcast","category-konflikt","category-konfliktberatung","category-konfliktmanagement","category-mediation","category-podcast"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>#249 GddZ - Konflikte verstehen und bearbeiten. Im Gespr\u00e4ch mit Kirsten Schroeter - INKOVEMA - Mediation und Mediationsausbildung Leipzig<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/inkovema.de\/en\/blog\/249-understanding-conflicts-dealing-with-conflicts-kirsten-schroeter\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"#249 GddZ - Konflikte verstehen und bearbeiten. Im Gespr\u00e4ch mit Kirsten Schroeter\" \/>\n<meta property=\"og:url\" content=\"https:\/\/inkovema.de\/en\/blog\/249-understanding-conflicts-dealing-with-conflicts-kirsten-schroeter\/\" \/>\n<meta property=\"og:site_name\" content=\"INKOVEMA - Mediation und Mediationsausbildung Leipzig\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/inkovema\" \/>\n<meta property=\"article:published_time\" content=\"2025-12-07T22:51:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-08T14:38:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/inkovema.de\/wp-content\/uploads\/2025\/12\/Kirsten-Schroeter-und-Sascha-Weigel-249-Konflikte-verstehen-.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sascha\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Sascha_Weigel\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sascha\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/inkovema.de\/blog\/249-konflikte-verstehen-bearbeiten-kirsten-schroeter\/\",\"url\":\"https:\/\/inkovema.de\/blog\/249-konflikte-verstehen-bearbeiten-kirsten-schroeter\/\",\"name\":\"#249 GddZ - Konflikte verstehen und bearbeiten. 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