{"id":16161,"date":"2025-06-08T21:20:42","date_gmt":"2025-06-08T19:20:42","guid":{"rendered":"https:\/\/inkovema.de\/?p=16161"},"modified":"2025-06-08T21:49:47","modified_gmt":"2025-06-08T19:49:47","slug":"224-gddz-10-requirements-organisation-consultant-klaus-eidenschink","status":"publish","type":"post","link":"https:\/\/inkovema.de\/en\/blog\/224-gddz-10-requirements-organisation-consultant-klaus-eidenschink\/","title":{"rendered":"#224 GddZ &#8211; 10 Requirements for organisational consultants. In conversation with Klaus Eidenschink"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container gradient-container-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:16;--minFontSize:16;line-height:1.5;\"><h4>INKOVEMA Podcast &#8222;Well through time&#8220;<\/h4><\/h4><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:1.4;\"><h1>#224 GddZ<\/h1>\n<h1>10 Requirements for organisational consultants<\/h1><\/h1><\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.5;\"><h1>Counselling as a special service<\/h1><\/h3><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-4 sep-underline sep-solid fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.5;\"><h3><strong>In conversation with Klaus Eidenschink<\/strong><\/h3><\/h3><\/div><div class=\"fusion-text fusion-text-1\"><p class=\"page-title mb-3\">Studied theology, psychology and philosophy, graduate theologian, senior coach and trainer (DBVC), Gestalt therapist (DVG), supervisor, alternative practitioner for psychotherapy (unrestricted healing licence according to \u00a7 1 HeilprG), managing director of Eidenschink und Partner and the Hephaistos training institute, whose theoretical basis is the metatheory of change.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><script class=\"podigee-podcast-player\" src=\"https:\/\/player.podigee-cdn.net\/podcast-player\/javascripts\/podigee-podcast-player.js\" data-configuration=\"https:\/\/inkovema.podigee.io\/225-224-gddz-10-anforderungen-an-organisationsberater-im-gesprach-mit-klaus-eidenschink\/embed?context=external\"><\/script><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-1 content-boxes-icon-boxed content-left\" style=\"--awb-title-color:#607d8b;--awb-iconcolor:#b4c6d6;--awb-margin-top:20px;--awb-margin-bottom:20px;--awb-hover-accent-color:#607d8b;--awb-circle-hover-accent-color:#607d8b;--awb-item-margin-bottom:40px;\" data-animationoffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:#b4c6d6;--awb-iconcolor:#b4c6d6;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background content-wrapper-boxed link-area-link-icon link-type-button icon-hover-animation-fade\" data-animationoffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"https:\/\/inkovema.de\/en\/mediation-training\/mediation-training-2\/\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"icon\"><i style=\"border-color:#81a0b8;border-width:1px;background-color:#d62f31;box-sizing:content-box;height:40px;width:40px;line-height:40px;top:-70px;margin-left:-20px;border-radius:50%;font-size:20px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-bullhorn fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:18px;--fontSize:18;line-height:1.5;\">Mediation training<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Our training in mediation and conflict management in the business and labour world,<\/p>\n<p>headed by Prof Dr Sascha Weigel.<\/p>\n<p>New start each year in March and October.<\/p>\n<p>Register now for the next course!<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default fusion-button-default-size button- button-flat\" href=\"https:\/\/inkovema.de\/en\/mediation-training\/mediation-training-2\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"fusion-button-text\">More information here...<\/span><\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-2\"><h1><strong>Contents<\/strong><\/h1>\n<h3><strong>Chapter:<\/strong><\/h3>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">0:06 &#8211; <\/a><\/span>Welcome to the podcast Gut durch die Zeit<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">0:45 &#8211; <\/a><\/span>Practical requirements for consultants<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">8:17 &#8211; <\/a><\/span>Skills for a counselling system<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">9:56 &#8211; <\/a><\/span>Proximity to education<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">11:04 &#8211; <\/a><\/span>Responsibility in counselling<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">13:54 &#8211; <\/a><\/span>Customer satisfaction and advice<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">16:11 &#8211; <\/a><\/span>Requirements for consultants<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">18:57 &#8211; <\/a><\/span>Tolerance of uncertainty as a competence<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">30:11 &#8211; <\/a><\/span>Symbiosis immunity and self-esteem<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">30:35 &#8211; <\/a><\/span>Understanding pilotage expertise<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">35:23 &#8211; <\/a><\/span>Ambiguity as a strength<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">37:08 &#8211; <\/a><\/span>Understanding paradoxes in counselling<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">40:29 &#8211; <\/a><\/span>Emotional resonance strength<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">44:56 &#8211; <\/a><\/span>The joy of storytelling as a counselling tool<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">47:11 &#8211; <\/a><\/span>Outlook for future publications<\/div>\n<div class=\"\"><span class=\"pr-1 cursor-pointer opacity-70 hover:opacity-100\"><a class=\"tabular-nums\" tabindex=\"-1\">49:35 &#8211; <\/a><\/span>Thanks and conclusion of the conversation<\/div>\n<h3><\/h3>\n<h3><strong>Summary of content<\/strong><\/h3>\n<p>In this episode of the podcast \"Gut durch die Zeit\", I focus on the <strong>personal requirements for (organisational) consultants<\/strong>especially in the areas of mediation, conflict coaching and organisational consulting. Together with Klaus Eidenschink, an experienced organisational consultant and author, we look at the challenges facing consultants in organisations. Our discussions are based on the ten specific requirements that Klaus and his co-author Uli Merkes set out in their book <strong>\"Decisions without reason\"<\/strong> have formulated.<\/p>\n<p>We begin with the discussion that successful consulting goes far beyond simply satisfying the customer. This satisfaction is often used as a measure of success, but we emphasise that <strong>true counselling often causes discomfort and uncertainty among clients<\/strong>. In this context, we shed light on <strong>Two common misunderstandings in the counselling landscape<\/strong>: the <strong>Expert advice<\/strong>where the consultant acts as a knowledgeable person and provides advice on <strong>Education<\/strong> threatens to degenerate, and the <strong>Service<\/strong>where the counsellor <strong>Agents<\/strong> of the client. In our understanding, neither approach leads to genuine counselling, as they <strong>No independent development<\/strong>\u00a0promote.<\/p>\n<p>A central point in our conversation is the concept of the counselling system, which is formed from the relationship between counsellor and client. It is crucial that both parties maintain their own rules and identities in order to facilitate a fruitful counselling system. This leads us to the ten requirements for counsellors, which are not only theoretically but also practically relevant. It becomes clear that <strong>Uncertainty tolerance<\/strong> is one of the key competences that consultants need to be able to work successfully.<\/p>\n<p>We discuss the <strong>Symbiosis immunity<\/strong>which enables counsellors to remain independent of their clients' expectations, as well as the importance of self-esteem stability. The counsellor must not become dependent on the client, but must bring their own opinions and impulses to the counselling session. This leads to a genuine interaction that is profitable for both sides.<\/p>\n<p>The <strong>Pilotage expertise<\/strong> is another important requirement that we discuss. A good consultant must not only know the waters in which they are operating, but also have the ability to recognise and interpret the signals of their counterpart. We emphasise that real <strong>Affinity for surprise<\/strong> and <strong>Ambiguity force<\/strong> are essential for consultants to be able to react flexibly and adaptably to the dynamic requirements of consulting situations.<\/p>\n<p>The <strong>Emotional resonance strength<\/strong> also plays a central role. Counsellors must be able to perceive and reflect on their own emotions and those of their clients. This results in the potential for deeper insights and the opportunity to open up new perspectives in counselling. Finally, we deal with the topic of <strong>The joy of storytelling<\/strong>which helps counsellors to clarify complex patterns and situations through stories and analogies.<\/p>\n<p>In the course of the conversation, it becomes clear that the demands placed on counsellors are not only challenging, but also represent an opportunity to reflect on and further develop their own practice. Klaus and I are looking forward to the forthcoming publication of the extended version of his book, which will enable readers to integrate these valuable insights into their own counselling work.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-content-boxes content-boxes columns row fusion-columns-1 fusion-columns-total-1 fusion-content-boxes-2 content-boxes-icon-boxed content-left\" style=\"--awb-title-color:#607d8b;--awb-iconcolor:#b4c6d6;--awb-margin-top:20px;--awb-margin-bottom:20px;--awb-hover-accent-color:#607d8b;--awb-circle-hover-accent-color:#607d8b;--awb-item-margin-bottom:40px;\" data-animationoffset=\"top-into-view\"><div style=\"--awb-backgroundcolor:#b4c6d6;--awb-iconcolor:#b4c6d6;\" class=\"fusion-column content-box-column content-box-column content-box-column-1 col-lg-12 col-md-12 col-sm-12 fusion-content-box-hover content-box-column-last content-box-column-last-in-row\"><div class=\"col content-box-wrapper content-wrapper-background content-wrapper-boxed link-area-link-icon link-type-button icon-hover-animation-fade\" data-animationoffset=\"top-into-view\"><div class=\"heading heading-with-icon icon-left\"><a class=\"heading-link\" href=\"https:\/\/inkovema.de\/en\/mediation-training\/business-mediation-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><div class=\"icon\"><i style=\"border-color:#81a0b8;border-width:1px;background-color:#d62f31;box-sizing:content-box;height:40px;width:40px;line-height:40px;top:-70px;margin-left:-20px;border-radius:50%;font-size:20px;\" aria-hidden=\"true\" class=\"fontawesome-icon fa-info-circle fas circle-yes\"><\/i><\/div><h2 class=\"content-box-heading fusion-responsive-typography-calculated\" style=\"--h2_typography-font-size:18px;--fontSize:18;line-height:1.5;\">Training in organisational mediation - mediation in and for organisations.<\/h2><\/a><\/div><div class=\"fusion-clearfix\"><\/div><div class=\"content-container\">\n<p>Organisational mediation is the handling of conflicts that arise in the business and working world. It takes place in, with and for the organisation - by enabling the relevant members of the organisation to deal with conflicts appropriately.<\/p>\n<p>We train you for this or professionalise your mediation and conflict counselling approach. We start our training programme regularly in March each year.<\/p>\n<\/div><div class=\"fusion-clearfix\"><\/div><a class=\"fusion-read-more-button fusion-content-box-button fusion-button button-default fusion-button-default-size button- button-flat\" href=\"https:\/\/inkovema.de\/en\/mediation-training\/business-mediation-training\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"fusion-button-text\">More information here...<\/span><\/a><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-3\"><div class=\"w-full\">\n<div class=\"py-12 px-2\" data-testid=\"transcript-editor\">\n<h2 id=\"transcript-editor\" class=\"text-2xl pb-8 px-&#091;11px&#093; font-bold tracking-tight scroll-mt-20\"><strong>Complete transcription<\/strong><\/h2>\n<div class=\"mb-4 w-full max-w-7xl\" data-testid=\"transcript-paragraph\">\n<div class=\"flex group\"><\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\" data-testid=\"transcript-paragraph\">\n<div class=\"flex group\">\n<div class=\"inline flex-1 pl-2\">\n<p>&nbsp;<\/p>\n<div class=\"w-full\">\n<div class=\"py-12 px-2\" data-testid=\"transcript-editor\">\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_0\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"0.02\" data-end-seconds=\"4.56\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[0:00]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Because customer satisfaction has no relevance whatsoever for successful<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775180\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[0:06]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Welcome to the podcast Gut durch die Zeit<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_1\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"4.56\" data-end-seconds=\"45.4\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[0:04]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Counselling, to put it bluntly. Welcome to the podcast Gut durch die Zeit, the podcast about mediation, conflict coaching and organisational consulting in the INKOVEMA podcast. I'm Sascha Weigel and I'd like to welcome you to a new episode. This episode will once again deal in depth with the personal requirements of counsellors. I recently spoke to G\u00fcnter Mohr about competence profiles and the fact that associations and organisations are trying to develop comprehensible, measurable competence profiles for consultants in order to provide reference points for training.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775181\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[0:45]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Practical requirements for consultants<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_2\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"46.06\" data-end-seconds=\"56.62\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[0:46]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Today I would like to talk about very practical requirements and challenges for consultants who work in and with organisations.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_3\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"57.6\" data-end-seconds=\"141.3\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[0:57]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">And for this, I have invited a competent expert who has also been here on the podcast before. I'd like to welcome Klaus Eidenschink to the podcast studio. Hello Klaus. Hello Sascha. Klaus, it's not without reason that I've come to you with this topic, because you and your co-author, Uli Merkes, chose the last chapter of the book Entscheidungen ohne Grund (Decisions without reason) to formulate these requirements for consultants again in a very unique way. And you described ten requirements that are not just obvious from the text alone, but are really born out of practice and you also have to have practical experience to understand that these are the cruxes of counselling. That's what I'd like to call it. Before we approach the individual requirements in this way, what was your reason for putting this at the end of the book, after you have dealt with organisations and a view of organisations, to then explicitly focus on the personality of the counsellor in the title and say that this is a very decisive component for the success of counselling? That's a good question.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_4\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"142.38\" data-end-seconds=\"200.8\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[2:22]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">You could actually have written it in the book. I took that from it. The title. Yes, yes, yes, yes. But it's implicit, as you rightly say. It's also true that it's not immediately clear from the text how you get from here to there. That also has to do with the fact that we were actually so regimented in the scope of this booklet. We are currently writing a major new version, which will be almost ten times the size, or at least five times the size. And then important things get lost. If we assume, as we do, that every system, regardless of whether it is a person, relationship, group or organisation, can only change itself, then the fundamental question arises as to why counselling, therapy, coaching and so on is possible at all. Because I can't make you think or feel differently from the outside, if you look at individuals.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_5\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"201.8\" data-end-seconds=\"274.18\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[3:21]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">As a result, a lot is simply done, but little thought is given to how intervention is even possible. There are two common ways of thinking about this, both of which we actually consider to be wrong. And because you then need a third alternative, you end up with these competences, which we will talk about in a moment. So one form of counselling is what is now called expert counselling. In other words, the organisation has some kind of problem and brings in an external management consultancy that is familiar with the area and the client does what the consultants want. In a sense, the client adapts to the consultant's expertise. This is often vouched for by experience, by benchmark knowledge, the competition does this, these are the KPIs for works in this industry and so on and so forth and then the client becomes the consultant's pupil. But then, strictly speaking, if you look at it from a theoretical point of view, it's no longer counselling but education. It's like building skills at school.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_6\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"274.9\" data-end-seconds=\"301.14\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[4:34]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">And education is not a form of counselling? That would be a dividing line. But that's not our topic right now. So I'll leave it at that. And the other dividing line is that the customer has a precise idea of what they want and then buys this service from the so-called consultants. So in this case, the consultant or consultants do what the customer wants.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_7\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"302.52\" data-end-seconds=\"367.64\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[5:02]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">More success or cost savings or whatever. And then, from my point of view, there is no consulting, but the consultant simply becomes the client's slave and leads or does manufacturing, craftsmanship, in other words becomes an extended workbench, if you like, of the organisation. And of course there are cases where both can make sense. So I have nothing against this happening. I just wouldn't call it counselling in either case. So this second form, so to speak, I have now, without taking up the slavish then, but the tax consultant, also the legal advisor, who now, so to speak, carries out the taxes and the tax return. So there's no advice in the narrower sense, no counselling, but I do a service that you would otherwise do on your own. And now it just so happens that I'm self-employed and not an employee. So that would be the marker. The second variant.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_8\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"368.52\" data-end-seconds=\"421.02\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[6:08]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Yes, exactly the second one. So with the first one, now here with the second one, I'm doing a service for the other one. Exactly. And in both cases there is no consulting because there is no change of pattern in the customer's self-organisation, so to speak. And that would be my definition of counselling. And now you can ask what kind of relationship is needed between counsellors and customers or clients for counselling to take place in this sense, as I have just tried to define it. And this requires something third, so to speak, namely the establishment of a counselling system that runs according to its own rules and laws. In a sense, the in-between or that which is formed.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_9\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"421.52\" data-end-seconds=\"496.06\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[7:01]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">When a client system and a counselling system relate to each other in such a way that both remain free and both relate to each other according to their own rules. And then a counselling system is created, similar to when a husband and wife or two lovers relate to each other and enter into a marriage. Then something third arises. Man, woman or woman, woman or man, man and a marriage. And that's why there are marriage therapists, because strictly speaking, if you're really doing marriage counselling, you're not working with the man and woman or the couple, but with the relationship they have with each other. And this relationship must be able to be established. And if one person gives up, i.e. the client, the customer does what the counsellor wants or the counsellor does what the customer wants, the result is not a relationship, but a symbiosis. And so the counselling system collapses, just as a marriage actually collapses, the moment one determines the other and the other abandons the other.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775182\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[8:17]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Skills for a counselling system<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_10\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"496.06\" data-end-seconds=\"508.16\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[8:16]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">or those that can be determined. In a way, this is the starting point for the question of what skills advisors need to build an advisory system with clients.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_11\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"508.62\" data-end-seconds=\"514.86\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[8:28]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">And I want to add this aspect, because it seems to me to be important to the other polarity of parenting.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_12\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"515.58\" data-end-seconds=\"552.62\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[8:35]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Where the drawing is already included and it seems to me that the proximity of leading a relationship to parenting is quite short. Both in marriage, some people do see it as an educational function and many funny films have been made about it. And even in counselling beyond or on this side of professional counselling, I sometimes have the impression that the parenting element is not so far away. So if I take a look at my narrower, so to speak, profession of mediation.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_13\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"553.5\" data-end-seconds=\"591.24\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[9:13]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">There are certainly trends and representatives who emphasise the pedagogical element and not only convey conflict resolution as a mission, but also focus on an educational aspect for later conflicts. And that this is built in, sometimes even in their own self-image. And in coaching or team development settings, I would also not infrequently see the danger of this turning into an educational programme, which then often fails.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775183\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[9:56]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Proximity to education<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_14\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"591.74\" data-end-seconds=\"627.46\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[9:51]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">It's as good as ever, but that doesn't mean it doesn't get done. I agree with everything you've just said. Yes, this proximity to parenting seems relatively close, but you say that it's important to make sure that you don't get involved in parenting if you want to provide good counselling. Yes, because ultimately you take on too much responsibility. This is appropriate for teachers or parents in relation to children, because they don't have a certain problem horizon that guides their own behaviour in reflection.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_15\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"628.16\" data-end-seconds=\"660.36\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[10:28]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">But it's usually different for adults or organisations. Now it can still be the case that an organisation doesn't know English and therefore has to take English lessons. So that's fine. In that case, I think it's only for the sake of clarity that you should say you're getting a private tutor or attending a course at the adult education centre and not a consultant. So for me, it's simply a matter of conceptual clarity,<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775184\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[11:04]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Responsibility in counselling<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_16\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"660.54\" data-end-seconds=\"701.24\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[11:00]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">which is sometimes not really cultivated in our industry. When I look at this over time and recall the communication training courses that used to be held and the ideas that were circulated there, I would also say that it is a cultivation of counselling that you are both making strong, that wants to develop out of the educational aspects of now you also have to learn to communicate well and have nice I-messages or with the adult I, that you say, no, it's not about such educational measures, hidden and cuddly. It's about a culture of counselling, which is highly demanding on both sides.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_17\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"702.03\" data-end-seconds=\"713.37\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[11:42]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Yes, yes, education or training, as you have just called it, so to speak, communication training, never refers to the individual case and never to the context.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_18\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"713.83\" data-end-seconds=\"761.99\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[11:53]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">The English teacher doesn't ask in which specific cases, as a rule anyway, in which specific cases do I want to speak English? Do I want to do that on the underground? Do I want to do that at university? Is that what I want on a night out? And accordingly, teaching should actually take place in a very different way, but it is generalised in training and education in a form that makes sense when the customer problem is the individual case of an existing generalisation, where the competence lies with the consultant. But if the customer has a very specific, I'll call it a unique problem, because to a certain extent this form of corporate culture, of management culture.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_19\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"762.43\" data-end-seconds=\"810.81\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[12:42]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">This is because it depends on the market, the product, the personnel, the people in charge and so on. What is needed then is consulting that does not come along with best practice without having spoken to the customer and already knows what is good for an organisation. And it also needs a form of consultancy that doesn't anxiously look at exactly what the customer is satisfied with because it wants a follow-up order. Because the satisfaction of the customer has no relevance whatsoever for successful counselling, to put it bluntly, because the suffering or the need for counselling is often a symptom in itself.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_20\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"811.96\" data-end-seconds=\"833.92\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[13:31]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">So when I ask the homeless man under the Isar Bridge here in Munich what his most urgent problem is and how I can help him, he tells me that he's missing 5 litres of South Tyrolean Bauernfreund. And if I help him to solve this procurement problem, then I have a highly satisfied customer, but certainly no one would be able to help me.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775185\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[13:54]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Customer satisfaction and advice<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_21\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"833.92\" data-end-seconds=\"858.92\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[13:53]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">say that I had helped him. That's why I'm always a bit baffled as to why customer satisfaction in our industry, i.e. among consultants, is to a certain extent taken without reflection as a criterion for whether good advice has taken place. Because for me at least, good advice always takes place, at least in a certain phase of the advisory process, when the customer is confused, irritated.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_22\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"859.36\" data-end-seconds=\"928.56\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[14:19]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">She is also unsettled and says, \"Gosh, if I had known that, I wouldn't have started at all, it doesn't feel comfortable at all. Things come to light that I didn't really want to know and so on and so forth. If this is not seen as a success of counselling, that the client or the client system is labelled, then that is the Kurt Lewin principle, unfreeze, change, refreeze. And this unfreeze is rarely pleasurable. In your experience, are you much better equipped to ensure that customer satisfaction is seen as a quality feature of the consultancy or simply as a starting point for references and further recommendation programmes? That too, of course, but as I said, I only really like to be recommended by customers who have gone through the process. Thank you is the right word. So before you recommend me, ask me first. Yes, exactly.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_23\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"930.06\" data-end-seconds=\"968\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[15:30]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">And that's exactly what we give them in the recommendation. It's not always pleasant with them, but in the end something sensible comes out of it. and I wouldn't want to miss it or we wouldn't want to miss it. No straight way to paradise and actually everyone knows that. It's just that people like to believe promises that spare them this intermediate step. It's often said that everything has to be easy today and that of course contradicts our experiences or even previous realities,<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775186\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[16:11]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Requirements for consultants<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_24\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"968\" data-end-seconds=\"988.12\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[16:08]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">that work and success only happens by the sweat of one's brow. This change is already clear and I would therefore also, because I believe we have worked out well what you are concerned with, if you are almost making this consulting approach strong, what this means for the individual consultant now. Because for the counsellor.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_25\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"989.8\" data-end-seconds=\"1020.3\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[16:29]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">It's not that easy now either. He can't just do what he's always done, he has to bring ten requirements with him, at least to some extent, let me put it very carefully, so that everyone here doesn't stop listening straight away. And it seems to me that, in one way or another, it's also quite a disciplinary programme, because you have to deal very counterintuitively with phenomena and things that you can hear or evoke in counselling.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_26\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1020.88\" data-end-seconds=\"1100.72\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[17:00]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">So what you say about clients also applies to counsellors. So think carefully about whether you want to do good counselling. You will be confronted with some things that you may not have thought you would have to deal with. But to be honest, your caution at the beginning of your reaction is in honour. But I think we counsellors generally charge daily rates where you can expect that you have already dealt with a few unpleasant feelings or challenges in life yourself and are able to practice what you ask of the client in the sense of Walk the Talk. And I believe that those who do this also know what they have achieved in return. Yes, and to be honest, I'm saying this quite selfishly. I know colleagues from supervision or therapy who at some point can no longer listen to themselves talk or are bored with what they are doing and how the projects are going because the roadmaps are somehow copied and pasted from one project to another. And then you've already experienced this type of control meeting umpteen times and so on and so forth.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_27\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1101.18\" data-end-seconds=\"1135.88\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[18:21]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">And I personally have never been bored at work for a second in my life. But that also has to do with the fact that I never do the same thing, but that I, or rather we, experience every situation anew and get involved in the here and now. And that keeps life, or working life in this case, simply exciting. And for this reason alone, I would highly recommend working in this way and not according to some kind of scheme or plan that I then believe in,<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775187\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[18:57]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Tolerance of uncertainty as a competence<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_28\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1136.06\" data-end-seconds=\"1163.85\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[18:56]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">to be able to make the customer happy. And that becomes clear when you look at the ten requirements, which I would like to do with you now, at least at one point or another, because the title alone is not only imaginative, but also precisely formulates what it's all about. Do you have a favourite requirement that you want to start with? Nope, I think it's quite realistic at the time.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_29\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1165.11\" data-end-seconds=\"1211.89\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[19:25]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">So we can just go through it in order, because if we have just under half an hour or something like that, we can get through the ten points. And actually, I'm more interested in not leaving out any of the ten, because this isn't really a closed list. I could also add a few other points, but these are the ten most important ones that came to mind, or that can simply be deduced from everything in this book. Then we take the order from the book. That also makes it easy for the listeners. And we start with tolerance of uncertainty. Uncertainty as a characteristic of our time must be tolerated.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_30\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1212.67\" data-end-seconds=\"1227.19\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[20:12]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Where is it a very relevant competence for counsellors, whose problem is not the issue in counselling? Yes, because uncertainty is actually another word for curiosity or openness.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_31\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1227.93\" data-end-seconds=\"1313.74\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[20:27]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">So at the moment when I am certain inside, I have some kind of plan for how things will continue. Some kind of idea, an expectation of what will happen in the future so that I can somehow act on it. So I'm preoccupied with feasibility. And at that moment, I'm almost at the educator's side. If, on the other hand, I assume that I am confident in dealing with uncertainty, then the customer doesn't have to be happy with my intervention. Then I might do a workshop and be surprised to realise that something completely different has come out of it than I wanted. Even something that I might not like and so on and so forth. In a way, counselling takes place in the back and forth between me setting an impulse and getting a reaction and then having another impulse of my own. And this oscillation is simply dependent on the fact that I am not internally fixed. The old systemic principle for interventions is that I know what I have done or said after I have received the response from the client. This openness to reactions that are not at all in my field of expectation can be described quite well with the heading of uncertainty tolerance as an inner attitude.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_32\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1315\" data-end-seconds=\"1388.9\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[21:55]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Hey, you here listening to this podcast, if you like it, why don't you press five stars and leave some feedback so that others who haven't listened to or found the podcast yet can do so. And now we&#8217;ll continue with the episode in the podcast well through time. So that would also be this direction for me, what happens in counselling? I can't plan that in advance down to the last detail. But I also found this term important in terms of what works. In other words, what comes out for the counsellor. And in mediation we also have this very explicitly and you can often hear from mediators that we take no responsibility for this, that we don't know whether mediation will be successful. And when I listen to them, I get the impression that they are not tolerant of uncertainty, but rather that they take the initiative. They are freeing themselves and creating a psychological sense of security that can ultimately be reduced to a very banal conclusion. I'm there, I'm somehow involved, but I actually have no influence at all.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_33\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1389.67\" data-end-seconds=\"1413.15\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[23:09]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Yes, exactly. And that is of course wrong and also wrong, because first of all you are, so to speak, setting yourself apart from a security that is unfavourable and never existed anyway. Then you leave people in the dark, so to speak. So uncertainty, like security, can of course also become dysfunctional. That's why it was just so important to me to say that uncertainty, as it is meant here.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_34\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1413.81\" data-end-seconds=\"1489.61\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[23:33]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">It has to be paraphrased with terms like openness or curiosity or letting yourself be surprised by what happens. Yes, I find that absolutely fitting. The second is sympathy-immunity. In other words, that we don't become dependent or, if I look at the content, that we develop strategies to work our way out of sympathy without brutally cutting it off. So it goes like this, or perhaps in my own words, I'll say how I understood it. No, no, no, I'm listening to you carefully because I think the way you describe it is very apt. There is perhaps a brief sidekick to this. There are different forms of symbiosis. I'll call them first-order symbioses in the context of transactional analysis, where behaviour is the symbiotic medium, so to speak. So one person wants to be admired, the other gives admiration and feels good about it, if they can admire someone, then both are served. And the client wants advice and the counsellor gives the advice and then both are served.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_35\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1491.15\" data-end-seconds=\"1572.61\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[24:51]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Superficially. And then there are second-order symbioses that are not based on action, but on feeling. So the sentence would be, I can only feel good if you feel good and if you feel bad, I have to feel bad myself. Symbiosis immunity simply means that I can still feel good even if the customer is dissatisfied with me. Or I can be very dissatisfied if the customer is satisfied. This willingness to be uncomfortable is something that really needs to be learnt, because the moment you don't meet the expectations of others, almost everyone comes into contact with very basic, personal, psychological patterns. Because it is a survival strategy for all children to respond to their parents' expectations in some way and to orientate themselves towards them. And accordingly, expectations, i.e. customer satisfaction expectations, are a stimulus for counsellors to slip into regressive, non-adult inner patterns.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_36\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1573.33\" data-end-seconds=\"1581.07\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[26:13]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">And that's why it's so important to have dealt with it more intensively. Yes, I'll use that again as an example for mediators.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_37\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1581.81\" data-end-seconds=\"1602.55\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[26:21]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Who base their own well-being and woe on finding or not finding solutions to conflicts and also - and this brings us back to quality of work - judge their work on whether they find a solution. Measured, yes. Measured, yes, exactly. Exactly, that's a good example and then it depends.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_38\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1603.39\" data-end-seconds=\"1688.57\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[26:43]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Is at least at risk in his counselling identity. I also use mediation because the task of finding a solution is so clear there and sometimes it's not possible to do this in such a focussed way in other settings. But it always becomes quite clear here. And that's also where the point of self-esteem stability comes in, which you've already mentioned. I am then in danger, and this is actually a good indicator of sympathetic phenomena, when I feel attacked in my self-worth, when I have supposedly failed to fulfil these expectations and I then ask myself, am I actually doing the right thing? To put it bluntly, I would say that every good consultation can be recognised by the fact that at some point in the process you receive criticism and reproaches from the customer. So it's actually a paradox, not satisfaction, but because the elements, the impulses, the factions, the interest groups that are responsible for this in the customer or also the inner emotional parts that have created the undesirable state from which the counselling was requested, naturally react with sensitivities at some point. And I didn't want to use Adessat now. I wanted my liver not to suffer, but I actually wanted to carry on drinking.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_39\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1689.49\" data-end-seconds=\"1691.61\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[28:09]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">We can talk about that for a long time.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_40\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1693.69\" data-end-seconds=\"1756.47\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[28:13]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">But only if I'm allowed to water it, please. Exactly, if I am allowed to maintain control over my behaviour. Accordingly, it is a core competence for counsellors not to view criticism as something automatic, as something that gives rise to independent, critical self-reflection, but rather to inform me of where the customer's or client's sensitivities lie. And in this way, my information about the stability of unfavourable patterns continues to increase. Because it's precisely when the customer is angry, disappointed, reproachful or just doesn't understand in a mild way and says, so what's this all about? So the shot has completely backfired. We can't write an email to everyone and so on and so forth.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_41\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1757.09\" data-end-seconds=\"1787.17\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[29:17]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Then I don't get information about the poor quality of my email draft, but about what causes sensitivities in the client. And if I can't then say, self-esteem stable, oh, leave us there. I find that interesting. With other organisations, it's no problem at all to write an email like this, what does it tell us that you get all excited when you read a text like this from me?<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_42\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1788.13\" data-end-seconds=\"1809.65\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[29:48]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">And also, and I think this is an important point that you raise, to remain in the questioning position and then not see the customer's criticism as confirmation that you are on the right track. Or the other way round, yes, exactly. So I can either become inappropriately self-critical or inappropriately self-assured. Both are wrong.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775188\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[30:11]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Symbiosis immunity and self-esteem<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_43\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1809.91\" data-end-seconds=\"1833.57\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[30:09]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Yes, I find that very appropriate. And on the subject of addiction, in transactional analysis this is only a background to the Sympiose concept, which was also developed directly for addiction therapies. So it fits in very well there. So just that these casual words here are not misunderstood at one point or another. Should listeners have switched on after all.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775189\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[30:35]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Understanding pilotage expertise<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_44\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1836.49\" data-end-seconds=\"1854.76\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[30:36]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Klaus, I particularly liked the next one, because it can also be quickly misinterpreted, the pilot competence, for very important counselling competence, but probably did not mean knowing where to go, but the pilot has another task.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_45\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1855.38\" data-end-seconds=\"1914.88\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[30:55]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">The pilot knows where and how to sound. This is not necessarily in contrast to the fact that he knows the waters in which he is travelling. But he is never complacent about this, it's about being careful and sounding out precisely. What is in the right place, because sandbanks also move in the fjords or in the harbour basin and so on and so forth. And that's why pilots are characterised by a high level of perception and a particular wealth of antennae, as well as a particular sensitivity to weak signals. This is because the moment I have this, I am sensitive to the diverse interests in organisations or client systems. Then I don't have to conjure up solutions, but rather humbly feel my way towards what could succeed in the next step.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_46\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1915.38\" data-end-seconds=\"1949.74\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[31:55]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Yes, I always find the paradox remarkable that those who know their way around the sea or the mountains best are the most careful and the ones who urge caution the most. This should actually give everyone pause for thought that those who do this frequently are particularly careful when they are. Yes, yes, beginners and experts are particularly careful. I've been travelling in the mountains a lot now, with avalanches and so on and so forth. The people who are most at risk are those who have done one or two avalanche courses and then think they have mastered the terrain.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_47\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"1952.14\" data-end-seconds=\"2029.46\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[32:32]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">An affinity for surprises is part of what makes a good consultant. I don't really find that immediately obvious, although of course I often experience surprises with consultations. But what do you mean by developing affinity? Well, that you enjoy obstacles, the unplanned, the unexpected. Ultimately, this is a concept that has also developed close to this research on High Reliability Organisations. So keyword Carl Wey, Catelyn, Suscliffe, unexpected management, still one of the most readable books on consulting, where the unexpected is not the undesirable or the surprising is not the disruptive, but an indication of possible new patterns, of possible new response options. Talek has formulated this in a thick book with this image of the black swan. An essay would have sufficed, but ultimately this interest in... I am now writing another book that is five times as thick. That's allowed. If the content is good, you can say more. Yes, okay.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_48\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2030.54\" data-end-seconds=\"2110.28\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[33:50]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">So it's actually a bit of a different word, just for curiosity. And if you know, you don't need to be curious. They already know. The old paradox of learning and knowledge is that we actually want to be familiar with it. But keeping an open mind is an art. So it needs to be cultivated. I once had a surgeon tell me how important this is to him. Because as a surgeon, when you've operated on a hip joint or a heart valve 5,000 times, it's easy to believe that all hips are the same. It's really not easy for surgeons of this type to reckon with potential surprises with every operation, to not allow routine procedures. And he told me at the time that that's why he travels with the Sankar from time to time as an emergency doctor, because as an emergency doctor you're constantly dealing with surprises in order to practise coping well with unknown situations. That's a good, helpful tip.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_49\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2111.48\" data-end-seconds=\"2123.44\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[35:11]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Ambiguity power would be number 6. Ambiguity, tolerance and the like are often propagated now, but with you the ambiguity power is.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775190\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[35:23]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Ambiguity as a strength<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_50\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2124.38\" data-end-seconds=\"2162.73\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[35:24]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Yes, exactly. And we've sharpened it up a bit, because tolerance is so close to, I have to today because there's no other way, something like that. But Kraft simply emphasises the aspect of the phenomenon again, where he doesn't see ambiguity as a disadvantage or a problem of reality, but as a protection against becoming simple-minded, one-dimensional. Where consensus is supposedly better than conflict or speed is more important than perseverance.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_51\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2164.35\" data-end-seconds=\"2219.85\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[36:04]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Or opportunities are better than dead ends and so on and so forth, then you get lost in one-dimensional right-wrong thinking, in a polarity where one pole is to be striven for and the other avoided. And that is hardly ever the case in organisations, because you always have to deal with value conflicts. Sensitivity, time-to-market is simply not compatible with quality leadership in the sense of thoroughness. Accordingly, I always have a trade-off when making these decisions. So I gain something and I lose something at the same time. And that takes strength. This juxtaposition and realisation that the values and the pairs of opposites cannot be dissolved, but should be kept in consciousness or in communication, or in clarity. I think that is also worth the special value.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_52\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2220.67\" data-end-seconds=\"2227.37\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[37:00]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">of your approach, which runs through the entire book. And I'll pick up on the tenth, because it fits in.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775191\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[37:08]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Understanding paradoxes in counselling<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_53\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2227.43\" data-end-seconds=\"2286.23\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[37:07]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">We'll come back to the others as well. The understanding of paradoxes. In other words, developing an understanding that both are right, even if only one can be decided or only one can be decided in favour of. And that it is not an absolute deselection, but that it remains an undecidable decision that cannot be overridden. Yes, that is even a bit sharper than you are formulating it now. It's not just that, as we have both just formulated it, I choose one good thing and give up the other good thing, so to speak, and in doing so I am simply accepting a disadvantage, but that I, paradoxes, so to speak, are different from polarities, or polarities, if they are paradoxes, are characterised by the fact that if I choose one thing, I can't get the opposite out of the field. It remains effective.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_54\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2287.15\" data-end-seconds=\"2346.43\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[38:07]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">So if the right thing, exactly, that was a word for it, if the right thing is always wrong at the same time and the supposedly wrong thing remains in play, or the wrong thing in the right thing and the good thing in the wrong thing, so that I can never escape this paradox. And that is simply a way of thinking that is now particularly prevalent in organisations, but I think in our culture as a whole, which is simply very science-driven and engineer-driven in a practical way, believing that it is possible to calculate a clear and simple solution for every problem, like two and two is four. And that was four yesterday, four today will be four tomorrow. That's four for you, four for me and four for everyone else. The questions that you have to deal with in real life.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_55\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2347.27\" data-end-seconds=\"2429.17\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[39:07]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Are not clearly resolvable in their form, but rather ambiguous or even contradictory. And this is something that consultants not only need to know, but also include in their own service promise. A colleague on LinkedIn recently wrote about this and quoted a client in a workshop, in a team development session or something, who said that, with regard to the last reorganisation, it was promised that everything would get better. And in reality, it just got bad in a different way. Or bad in a new way. And I think that's a really smart and clever sentence that really gets to the heart of the matter. Slipping into cynicism is the great danger. The great danger, but if it's not meant cynically, but simply as a description of what has happened, it's wise. Yes, exactly. We could also take the ambiguities and contradictions or ambiguities here. And we have to take a stand on how we want to understand it or how it can be understood. And both remain possible there. I'm still looking at what we haven't mentioned yet.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775192\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[40:29]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Emotional resonance strength<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_56\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2429.91\" data-end-seconds=\"2431.59\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[40:29]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Emotional resonance strength.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_57\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2433.63\" data-end-seconds=\"2466.51\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[40:33]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Emotions are very important these days anyway. Not because they are emotions, but because it is so crucial to keep a counselling system alive that we relate to each other. And the essential medium in which we humans as psychological systems relate to our environment is simply emotions. Someone walks through the forest and says, is that a beautiful forest? So in a way, we react to everything, to people, to exhibitions, to art, to nature.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_58\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2468.05\" data-end-seconds=\"2488.71\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[41:08]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">To music, to parties and the like, emotionally. Of course, an explanatory word is important. Which is also important to me, because you associate the mental systems with the emotions and I agree with you, but it is important to me that, because emotions are often placed in opposition to the head.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_59\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2489.57\" data-end-seconds=\"2500.15\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[41:29]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Perhaps you could say a word about how you take feelings and the mental system independently of the body. I think that's a systemic idea that not everyone immediately follows.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_60\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2500.81\" data-end-seconds=\"2580.39\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[41:40]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Yes, that would of course be a wide-ranging topic that you are now opening up, but to allay your concerns about a misunderstanding. No, resonance is really meant here in a holistic sense, as they say, where I sometimes feel a certain kind of discomfort, almost as if I'm latently nauseous. Even if I just take in the interior design of the meeting room. And that's something I take seriously as a consultant. So what does that tell me? The fact that the rooms are furnished in this way or that a certain dress code is maintained, regardless of what it looks like. Experiencing this, purely physically, in other words developing a feeling for it and then reflecting on this feeling. In other words, do I resonate more with my own antipathies or sympathies or is it a reaction to the customer or the organisation. That is the competence that is needed. However, what is primarily meant here by emotional resonance is that I simply have a very differentiated and broad field of perceptual possibilities and also such unpleasant feelings as fear, shame and guilt.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_61\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2581.09\" data-end-seconds=\"2661.42\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[43:01]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">I can allow caution, sadness and the like to be part of me and I am not limited to supposedly pleasant feelings. And give it space. And with that comes the willingness to reflect and be irritated. And that also means your own willingness to be irritated. So not going into a counselling session with overconfidence is probably only one aspect of the whole thing. Yes, but perhaps it's a very important one and it's also important to maintain this in the process. It's not a state, but one that has to be constantly revitalised by observing yourself and allowing yourself to be irritated not only by the customer, but also by yourself. So when would I be impatient? When would I be annoyed? When would I be know-it-all? When would I be cautious, when would I keep my mouth shut even though I have something to say and so on and so forth. Just to name a few examples. If you think in terms of systems theory and no more, you can no longer use reason in the singular, but then there is no longer reason as with Habermas, which can then ultimately lead to a consensus for all.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_62\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2662.14\" data-end-seconds=\"2696.24\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[44:22]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">But there are rational people. This automatically means that every person, even as a counsellor, is partially blind, ignorant, resonance-inhibited, careless and so on and so forth. So everyone has a blind spot, to put it quite simply, using a phrase that has become established. And to not just carry this blind spot around in front of you as a nice speech bubble, but to continuously reflect on how it is actualised and has an effect, that is what is meant by a willingness to reflect and irritate.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775193\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[44:56]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>The joy of storytelling as a counselling tool<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_63\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2696.9\" data-end-seconds=\"2750.38\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[44:56]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Then we have one last point with the joy of storytelling. Yes, it's actually quite nice that you're finishing now. We've proven that. So we have. But what does that mean? It's not just being a nice conversationalist or reader, it's one of the things that's been described most comprehensively and briefly, but there's more to it for you. Here we are with this ambiguity and ambivalence story and also with this holistic approach. Counselling is not a logical process, but at least to the same extent, if not more, an analogue event where much more is captured, where it is about pattern recognition and not about calculation. And this way of describing patterns has been around for ages.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_64\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2751.08\" data-end-seconds=\"2830.6\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[45:51]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">It is not passed on from generation to generation in wisdom teachings through pedagogical concepts, through lists of truths, but very much through formats such as parables, similes, sketches, stories and so on. And it's not for nothing that there are colleagues who specialise solely in this and offer their services under the heading of storytelling. Or when some theatre people demonstrate to the organisation how things are done in their meetings or improv theatre is performed and the like. That would be on the level of tools and techniques. But in a way, the function is to present something to the customer that is not unambiguous, but requires interpretation, that offers projection surfaces that the customer can then fill in, because I then also receive information about it. And we think it's really important for a consultant to have this ability to turn a certain situation into a parable, a comparison or a simile.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775194\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div class=\"inline\" title=\"Edit\"><strong>[47:11]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Outlook for future publications<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_65\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2831.64\" data-end-seconds=\"2855.3\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[47:11]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Klaus, these are the ten requirements that you have formulated and I was pleased to note that you will be doing this again in more detail in a publication in the near future or soon. Well, sooner rather than later. Can you already say something about&#8230; Yes. Yes? Okay, that means I&#8230;<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_66\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2857.42\" data-end-seconds=\"2872.64\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[47:37]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">So the book is in the works and will probably be published next spring. So with all the imponderables that come with announcements about when a book will be published.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_67\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2873.88\" data-end-seconds=\"2881.8\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[47:53]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">Very nice. And we will be looking forward to it. Yes, of course I hope so.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_68\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2882.18\" data-end-seconds=\"2912.32\">\n<div>\n<div class=\"flex group focus:outline-none\" contenteditable=\"\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\">[48:02]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\">And back then we suffered a lot from having to formulate ourselves in such sometimes absurd brevity. And now the publishers have not only given us the opportunity, but also an explicit request to come up with something that is really almost like a textbook on how to think about people and organisations together on a meta-theoretical level, and that will be one of the special features of the book today.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_69\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2912.62\" data-end-seconds=\"2972.98\">\n<div>\n<div class=\"flex group\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\" title=\"48:32.62\">[48:32]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\" contenteditable=\"true\"><span id=\"timestamp_69_0_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:32.62 - 48:32.82, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2912.62\" data-end-seconds=\"2912.82\" data-confidence=\"1\">From<\/span><span id=\"timestamp_69_0_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:32.82 - 48:33.04, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2912.82\" data-end-seconds=\"2913.04\" data-confidence=\"1\"> mine<\/span><span id=\"timestamp_69_0_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:33.04 - 48:33.38, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2913.04\" data-end-seconds=\"2913.38\" data-confidence=\"1\"> View<\/span><span id=\"timestamp_69_0_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:33.38 - 48:33.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2913.38\" data-end-seconds=\"2913.72\" data-confidence=\"1\"> from<\/span><span id=\"timestamp_69_0_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:33.72 - 48:34.68, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2913.72\" data-end-seconds=\"2914.68\" data-confidence=\"1\"> unfavourable<\/span><span id=\"timestamp_69_0_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:34.68 - 48:34.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2914.68\" data-end-seconds=\"2914.94\" data-confidence=\"1\"> Shape<\/span><span id=\"timestamp_69_0_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:34.94 - 48:35.20, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2914.94\" data-end-seconds=\"2915.2\" data-confidence=\"1\"> from<\/span><span id=\"timestamp_69_0_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:35.20 - 48:36.32, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2915.2\" data-end-seconds=\"2916.32\" data-confidence=\"1\"> system-theoretical<\/span><span id=\"timestamp_69_0_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:36.32 - 48:36.62, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2916.32\" data-end-seconds=\"2916.62\" data-confidence=\"1\"> Visibility,<\/span><span id=\"timestamp_69_1_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:36.80 - 48:37.56, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2916.8\" data-end-seconds=\"2917.56\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_69_1_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:37.56 - 48:37.86, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2917.56\" data-end-seconds=\"2917.86\" data-confidence=\"1\"> only<\/span><span id=\"timestamp_69_1_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:37.86 - 48:38.18, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2917.86\" data-end-seconds=\"2918.18\" data-confidence=\"1\"> on<\/span><span id=\"timestamp_69_1_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:38.18 - 48:38.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2918.18\" data-end-seconds=\"2918.3\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_69_1_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:38.30 - 48:38.88, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2918.3\" data-end-seconds=\"2918.88\" data-confidence=\"1\"> Ratios<\/span><span id=\"timestamp_69_1_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:38.88 - 48:39.28, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2918.88\" data-end-seconds=\"2919.28\" data-confidence=\"1\"> looks<\/span><span id=\"timestamp_69_1_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:39.28 - 48:39.44, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2919.28\" data-end-seconds=\"2919.44\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_69_1_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:39.44 - 48:39.82, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2919.44\" data-end-seconds=\"2919.82\" data-confidence=\"1\"> tried,<\/span><span id=\"timestamp_69_1_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:39.98 - 48:40.00, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2919.98\" data-end-seconds=\"2920\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_69_1_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:40.00 - 48:41.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2920\" data-end-seconds=\"2921.06\" data-confidence=\"1\"> Formal structures<\/span><span id=\"timestamp_69_1_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:41.06 - 48:41.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2921.06\" data-end-seconds=\"2921.26\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_69_1_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:41.26 - 48:41.96, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2921.26\" data-end-seconds=\"2921.96\" data-confidence=\"1\"> Organisation<\/span><span id=\"timestamp_69_2_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:41.96 - 48:42.60, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2921.96\" data-end-seconds=\"2922.6\" data-confidence=\"1\"> to<\/span><span id=\"timestamp_69_2_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:42.60 - 48:43.20, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2922.6\" data-end-seconds=\"2923.2\" data-confidence=\"1\"> edit,<\/span><span id=\"timestamp_69_2_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:43.30 - 48:43.44, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2923.3\" data-end-seconds=\"2923.44\" data-confidence=\"1\"> what<\/span><span id=\"timestamp_69_2_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:43.44 - 48:43.78, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2923.44\" data-end-seconds=\"2923.78\" data-confidence=\"1\"> Important<\/span><span id=\"timestamp_69_2_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:43.78 - 48:44.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2923.78\" data-end-seconds=\"2924.06\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_69_2_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:44.06 - 48:44.34, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2924.06\" data-end-seconds=\"2924.34\" data-confidence=\"1\"> right<\/span><span id=\"timestamp_69_2_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:44.34 - 48:44.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2924.34\" data-end-seconds=\"2924.66\" data-confidence=\"1\"> is,<\/span><span id=\"timestamp_69_2_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:44.66 - 48:45.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2924.66\" data-end-seconds=\"2925.42\" data-confidence=\"1\"> but<\/span><span id=\"timestamp_69_2_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:45.42 - 48:46.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2925.42\" data-end-seconds=\"2926.06\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_69_2_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:46.06 - 48:46.44, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2926.06\" data-end-seconds=\"2926.44\" data-confidence=\"1\"> Environment<\/span><span id=\"timestamp_69_2_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:46.44 - 48:46.62, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2926.44\" data-end-seconds=\"2926.62\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_69_2_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:46.62 - 48:47.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2926.62\" data-end-seconds=\"2927.26\" data-confidence=\"1\"> Organisation,<\/span><span id=\"timestamp_69_3_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:47.54 - 48:47.78, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2927.54\" data-end-seconds=\"2927.78\" data-confidence=\"1\"> namely<\/span><span id=\"timestamp_69_3_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:47.78 - 48:48.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2927.78\" data-end-seconds=\"2928.02\" data-confidence=\"1\"> we<\/span><span id=\"timestamp_69_3_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:48.02 - 48:48.44, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2928.02\" data-end-seconds=\"2928.44\" data-confidence=\"1\"> People,<\/span><span id=\"timestamp_69_3_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:48.58 - 48:48.82, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2928.58\" data-end-seconds=\"2928.82\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_69_3_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:48.82 - 48:49.24, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2928.82\" data-end-seconds=\"2929.24\" data-confidence=\"1\"> just as<\/span><span id=\"timestamp_69_3_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:49.24 - 48:49.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2929.24\" data-end-seconds=\"2929.72\" data-confidence=\"1\"> large<\/span><span id=\"timestamp_69_3_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:49.72 - 48:49.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2929.72\" data-end-seconds=\"2929.98\" data-confidence=\"1\"> Role<\/span><span id=\"timestamp_69_3_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:49.98 - 48:50.38, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2929.98\" data-end-seconds=\"2930.38\" data-confidence=\"1\"> play<\/span><span id=\"timestamp_69_3_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:50.38 - 48:50.54, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2930.38\" data-end-seconds=\"2930.54\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_69_3_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:50.54 - 48:50.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2930.54\" data-end-seconds=\"2930.8\" data-confidence=\"1\"> also<\/span><span id=\"timestamp_69_3_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:50.80 - 48:51.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2930.8\" data-end-seconds=\"2931.16\" data-confidence=\"1\"> here<\/span><span id=\"timestamp_69_3_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:51.16 - 48:51.56, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2931.16\" data-end-seconds=\"2931.56\" data-confidence=\"1\"> even<\/span><span id=\"timestamp_69_3_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:51.56 - 48:52.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2931.56\" data-end-seconds=\"2932.94\" data-confidence=\"1\"> necessary<\/span><span id=\"timestamp_69_4_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:52.94 - 48:53.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2932.94\" data-end-seconds=\"2933.1\" data-confidence=\"1\"> is,<\/span><span id=\"timestamp_69_4_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:53.28 - 48:53.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2933.28\" data-end-seconds=\"2933.36\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_69_4_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:53.36 - 48:54.22, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2933.36\" data-end-seconds=\"2934.22\" data-confidence=\"1\"> reciprocal<\/span><span id=\"timestamp_69_4_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:54.22 - 48:55.32, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2934.22\" data-end-seconds=\"2935.32\" data-confidence=\"1\"> Coupling processes<\/span><span id=\"timestamp_69_4_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:55.32 - 48:55.90, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2935.32\" data-end-seconds=\"2935.9\" data-confidence=\"1\"> itself<\/span><span id=\"timestamp_69_4_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:55.90 - 48:56.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2935.9\" data-end-seconds=\"2936.1\" data-confidence=\"1\"> there<\/span><span id=\"timestamp_69_4_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:56.10 - 48:56.56, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2936.1\" data-end-seconds=\"2936.56\" data-confidence=\"1\"> more accurate<\/span><span id=\"timestamp_69_4_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:56.56 - 48:57.20, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2936.56\" data-end-seconds=\"2937.2\" data-confidence=\"1\"> to look at,<\/span><span id=\"timestamp_69_5_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:57.40 - 48:57.60, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2937.4\" data-end-seconds=\"2937.6\" data-confidence=\"1\"> so that<\/span><span id=\"timestamp_69_5_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:57.60 - 48:58.00, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2937.6\" data-end-seconds=\"2938\" data-confidence=\"1\"> also<\/span><span id=\"timestamp_69_5_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:58.00 - 48:58.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2938\" data-end-seconds=\"2938.26\" data-confidence=\"1\"> to the<\/span><span id=\"timestamp_69_5_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:58.26 - 48:58.62, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2938.26\" data-end-seconds=\"2938.62\" data-confidence=\"1\"> other<\/span><span id=\"timestamp_69_5_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:58.62 - 48:58.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2938.62\" data-end-seconds=\"2938.94\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_69_5_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:58.94 - 48:59.22, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2938.94\" data-end-seconds=\"2939.22\" data-confidence=\"1\"> perhaps<\/span><span id=\"timestamp_69_5_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:59.22 - 48:59.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2939.22\" data-end-seconds=\"2939.4\" data-confidence=\"1\"> also<\/span><span id=\"timestamp_69_5_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:59.40 - 48:59.50, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2939.4\" data-end-seconds=\"2939.5\" data-confidence=\"1\"> a<\/span><span id=\"timestamp_69_5_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:59.50 - 48:59.64, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2939.5\" data-end-seconds=\"2939.64\" data-confidence=\"1\"> little<\/span><span id=\"timestamp_69_5_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:59.64 - 48:59.90, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2939.64\" data-end-seconds=\"2939.9\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_69_5_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"48:59.90 - 49:00.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2939.9\" data-end-seconds=\"2940.42\" data-confidence=\"1\"> new<\/span><span id=\"timestamp_69_5_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:00.42 - 49:01.04, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2940.42\" data-end-seconds=\"2941.04\" data-confidence=\"1\"> Understanding<\/span><span id=\"timestamp_69_6_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:01.04 - 49:01.22, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2941.04\" data-end-seconds=\"2941.22\" data-confidence=\"1\"> from<\/span><span id=\"timestamp_69_6_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:01.22 - 49:01.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2941.22\" data-end-seconds=\"2941.66\" data-confidence=\"1\"> Guidance<\/span><span id=\"timestamp_69_6_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:01.66 - 49:01.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2941.66\" data-end-seconds=\"2941.8\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_69_6_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:01.80 - 49:01.92, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2941.8\" data-end-seconds=\"2941.92\" data-confidence=\"1\"> so<\/span><span id=\"timestamp_69_6_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:01.92 - 49:02.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2941.92\" data-end-seconds=\"2942.14\" data-confidence=\"1\"> more<\/span><span id=\"timestamp_69_6_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:02.14 - 49:02.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2942.14\" data-end-seconds=\"2942.36\" data-confidence=\"1\"> to<\/span><span id=\"timestamp_69_6_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:02.36 - 49:02.62, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2942.36\" data-end-seconds=\"2942.62\" data-confidence=\"1\"> come.<\/span><span id=\"timestamp_69_7_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:02.86 - 49:03.22, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2942.86\" data-end-seconds=\"2943.22\" data-confidence=\"1\"> About this<\/span><span id=\"timestamp_69_7_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:03.22 - 49:03.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2943.22\" data-end-seconds=\"2943.58\" data-confidence=\"1\"> work<\/span><span id=\"timestamp_69_7_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:03.58 - 49:03.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2943.58\" data-end-seconds=\"2943.72\" data-confidence=\"1\"> we<\/span><span id=\"timestamp_69_7_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:03.72 - 49:03.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2943.72\" data-end-seconds=\"2943.94\" data-confidence=\"1\"> straight<\/span><span id=\"timestamp_69_7_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:03.94 - 49:04.60, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2943.94\" data-end-seconds=\"2944.6\" data-confidence=\"1\"> intensive<\/span><span id=\"timestamp_69_7_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:04.60 - 49:04.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2944.6\" data-end-seconds=\"2944.74\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_69_7_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:04.74 - 49:04.86, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2944.74\" data-end-seconds=\"2944.86\" data-confidence=\"1\"> there<\/span><span id=\"timestamp_69_7_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:04.86 - 49:05.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2944.86\" data-end-seconds=\"2945.06\" data-confidence=\"1\"> happy<\/span><span id=\"timestamp_69_7_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:05.06 - 49:05.18, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2945.06\" data-end-seconds=\"2945.18\" data-confidence=\"1\"> I<\/span><span id=\"timestamp_69_7_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:05.18 - 49:05.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2945.18\" data-end-seconds=\"2945.3\" data-confidence=\"1\"> me<\/span><span id=\"timestamp_69_7_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:05.30 - 49:05.50, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2945.3\" data-end-seconds=\"2945.5\" data-confidence=\"1\"> also<\/span><span id=\"timestamp_69_7_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:05.50 - 49:05.82, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2945.5\" data-end-seconds=\"2945.82\" data-confidence=\"1\"> on it,<\/span><span id=\"timestamp_69_8_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:06.00 - 49:06.18, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2946\" data-end-seconds=\"2946.18\" data-confidence=\"1\"> when<\/span><span id=\"timestamp_69_8_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:06.18 - 49:06.84, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2946.18\" data-end-seconds=\"2946.84\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_69_8_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:06.84 - 49:07.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2946.84\" data-end-seconds=\"2947.16\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_69_8_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:07.16 - 49:07.54, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2947.16\" data-end-seconds=\"2947.54\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_69_8_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:07.54 - 49:08.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2947.54\" data-end-seconds=\"2948.8\" data-confidence=\"1\"> debatable,<\/span><span id=\"timestamp_69_8_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:08.96 - 49:09.52, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2948.96\" data-end-seconds=\"2949.52\" data-confidence=\"1\"> printed<\/span><span id=\"timestamp_69_8_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:09.52 - 49:09.82, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2949.52\" data-end-seconds=\"2949.82\" data-confidence=\"1\"> Shape<\/span><span id=\"timestamp_69_8_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:09.82 - 49:10.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2949.82\" data-end-seconds=\"2950.12\" data-confidence=\"1\"> then<\/span><span id=\"timestamp_69_8_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:10.12 - 49:10.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2950.12\" data-end-seconds=\"2950.74\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_69_8_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:10.74 - 49:10.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2950.74\" data-end-seconds=\"2950.94\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_69_8_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:10.94 - 49:11.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2950.94\" data-end-seconds=\"2951.72\" data-confidence=\"1\"> Colleagues<\/span><span id=\"timestamp_69_9_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:11.72 - 49:12.76, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2951.72\" data-end-seconds=\"2952.76\" data-confidence=\"1\"> to the<\/span><span id=\"timestamp_69_9_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:12.76 - 49:13.22, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2952.76\" data-end-seconds=\"2953.22\" data-confidence=\"1\"> Knowledge<\/span><span id=\"timestamp_69_9_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:13.22 - 49:13.54, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2953.22\" data-end-seconds=\"2953.54\" data-confidence=\"1\"> taken<\/span><span id=\"timestamp_69_9_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:13.54 - 49:13.86, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2953.54\" data-end-seconds=\"2953.86\" data-confidence=\"1\"> become<\/span><span id=\"timestamp_69_9_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:13.86 - 49:14.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2953.86\" data-end-seconds=\"2954.14\" data-confidence=\"1\"> can.<\/span><span id=\"timestamp_69_10_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:14.14 - 49:14.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2954.14\" data-end-seconds=\"2954.66\" data-confidence=\"1\"> So,<\/span><span id=\"timestamp_69_10_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:14.90 - 49:15.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2954.9\" data-end-seconds=\"2955.26\" data-confidence=\"1\"> I<\/span><span id=\"timestamp_69_10_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:15.26 - 49:15.38, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2955.26\" data-end-seconds=\"2955.38\" data-confidence=\"1\"> am<\/span><span id=\"timestamp_69_10_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:15.38 - 49:15.48, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2955.38\" data-end-seconds=\"2955.48\" data-confidence=\"1\"> Yes<\/span><span id=\"timestamp_69_10_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:15.48 - 49:15.60, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2955.48\" data-end-seconds=\"2955.6\" data-confidence=\"1\"> a<\/span><span id=\"timestamp_69_10_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:15.60 - 49:15.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2955.6\" data-end-seconds=\"2955.8\" data-confidence=\"1\"> Friend<\/span><span id=\"timestamp_69_10_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:15.80 - 49:16.18, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2955.8\" data-end-seconds=\"2956.18\" data-confidence=\"1\"> from<\/span><span id=\"timestamp_69_10_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:16.18 - 49:16.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2956.18\" data-end-seconds=\"2956.66\" data-confidence=\"1\"> thick<\/span><span id=\"timestamp_69_10_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:16.66 - 49:17.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2956.66\" data-end-seconds=\"2957.14\" data-confidence=\"1\"> books,<\/span><span id=\"timestamp_69_10_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:17.44 - 49:17.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2957.44\" data-end-seconds=\"2957.98\" data-confidence=\"1\"> but<\/span><span id=\"timestamp_69_10_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:17.98 - 49:18.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2957.98\" data-end-seconds=\"2958.72\" data-confidence=\"1\"> found<\/span><span id=\"timestamp_69_10_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:18.72 - 49:19.08, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2958.72\" data-end-seconds=\"2959.08\" data-confidence=\"1\"> these<\/span><span id=\"timestamp_69_10_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:19.08 - 49:19.82, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2959.08\" data-end-seconds=\"2959.82\" data-confidence=\"1\"> compressed<\/span><span id=\"timestamp_69_11_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:19.82 - 49:20.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2959.82\" data-end-seconds=\"2960.3\" data-confidence=\"1\"> Shape<\/span><span id=\"timestamp_69_11_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:20.30 - 49:21.82, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2960.3\" data-end-seconds=\"2961.82\" data-confidence=\"1\"> extreme<\/span><span id=\"timestamp_69_11_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:21.82 - 49:23.68, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2961.82\" data-end-seconds=\"2963.68\" data-confidence=\"1\"> profitable<\/span><span id=\"timestamp_69_11_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:23.68 - 49:24.32, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2963.68\" data-end-seconds=\"2964.32\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_69_11_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:24.32 - 49:24.68, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2964.32\" data-end-seconds=\"2964.68\" data-confidence=\"1\"> white,<\/span><span id=\"timestamp_69_11_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:24.80 - 49:24.90, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2964.8\" data-end-seconds=\"2964.9\" data-confidence=\"1\"> what<\/span><span id=\"timestamp_69_11_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:24.90 - 49:25.08, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2964.9\" data-end-seconds=\"2965.08\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_69_11_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:25.08 - 49:25.28, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2965.08\" data-end-seconds=\"2965.28\" data-confidence=\"1\"> for<\/span><span id=\"timestamp_69_11_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:25.28 - 49:25.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2965.28\" data-end-seconds=\"2965.4\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_69_11_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:25.40 - 49:25.82, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2965.4\" data-end-seconds=\"2965.82\" data-confidence=\"1\"> Labour<\/span><span id=\"timestamp_69_11_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:25.82 - 49:26.78, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2965.82\" data-end-seconds=\"2966.78\" data-confidence=\"1\"> made<\/span><span id=\"timestamp_69_11_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:26.78 - 49:26.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2966.78\" data-end-seconds=\"2966.98\" data-confidence=\"1\"> has.<\/span><span id=\"timestamp_69_12_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:27.00 - 49:27.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2967\" data-end-seconds=\"2967.12\" data-confidence=\"1\"> Yes,<\/span><span id=\"timestamp_69_12_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:27.32 - 49:27.32, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2967.32\" data-end-seconds=\"2967.32\" data-confidence=\"1\"> yes,<\/span><span id=\"timestamp_69_12_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:27.40 - 49:27.52, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2967.4\" data-end-seconds=\"2967.52\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_69_12_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:27.52 - 49:27.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2967.52\" data-end-seconds=\"2967.66\" data-confidence=\"1\"> is<\/span><span id=\"timestamp_69_12_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:27.66 - 49:27.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2967.66\" data-end-seconds=\"2967.8\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_69_12_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:27.80 - 49:28.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2967.8\" data-end-seconds=\"2968.02\" data-confidence=\"1\"> Work.<\/span><span id=\"timestamp_69_13_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:28.22 - 49:28.24, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2968.22\" data-end-seconds=\"2968.24\" data-confidence=\"1\"> I<\/span><span id=\"timestamp_69_13_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:28.24 - 49:28.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2968.24\" data-end-seconds=\"2968.42\" data-confidence=\"1\"> believe,<\/span><span id=\"timestamp_69_13_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:29.74 - 49:29.96, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2969.74\" data-end-seconds=\"2969.96\" data-confidence=\"1\"> becomes<\/span><span id=\"timestamp_69_13_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:29.96 - 49:30.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2969.96\" data-end-seconds=\"2970.16\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_69_13_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:30.16 - 49:30.32, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2970.16\" data-end-seconds=\"2970.32\" data-confidence=\"1\"> now<\/span><span id=\"timestamp_69_13_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:30.32 - 49:30.52, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2970.32\" data-end-seconds=\"2970.52\" data-confidence=\"1\"> a<\/span><span id=\"timestamp_69_13_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:30.52 - 49:30.86, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2970.52\" data-end-seconds=\"2970.86\" data-confidence=\"1\"> Pleasure<\/span><span id=\"timestamp_69_13_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:30.86 - 49:31.22, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2970.86\" data-end-seconds=\"2971.22\" data-confidence=\"1\"> be,<\/span><span id=\"timestamp_69_13_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:31.70 - 49:31.92, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2971.7\" data-end-seconds=\"2971.92\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_69_13_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:31.92 - 49:32.46, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2971.92\" data-end-seconds=\"2972.46\" data-confidence=\"1\"> Unfold<\/span><span id=\"timestamp_69_13_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:32.46 - 49:32.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2972.46\" data-end-seconds=\"2972.66\" data-confidence=\"1\"> to<\/span><span id=\"timestamp_69_13_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:32.66 - 49:32.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2972.66\" data-end-seconds=\"2972.98\" data-confidence=\"1\"> may.<\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_70\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2973.3\" data-end-seconds=\"2975.3\">\n<div>\n<div class=\"flex group\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\" title=\"49:33.30\">[49:33]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\" contenteditable=\"true\"><span id=\"timestamp_70_0_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:33.30 - 49:33.64, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2973.3\" data-end-seconds=\"2973.64\" data-confidence=\"1\">I<\/span><span id=\"timestamp_70_0_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:33.64 - 49:33.84, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2973.64\" data-end-seconds=\"2973.84\" data-confidence=\"1\"> hope<\/span><span id=\"timestamp_70_0_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:33.84 - 49:34.04, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2973.84\" data-end-seconds=\"2974.04\" data-confidence=\"1\"> it<\/span><span id=\"timestamp_70_0_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:34.04 - 49:34.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2974.04\" data-end-seconds=\"2974.16\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_70_0_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:34.16 - 49:34.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2974.16\" data-end-seconds=\"2974.36\" data-confidence=\"1\"> wish<\/span><span id=\"timestamp_70_0_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:34.36 - 49:34.54, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2974.36\" data-end-seconds=\"2974.54\" data-confidence=\"1\"> it<\/span><span id=\"timestamp_70_0_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:34.54 - 49:34.64, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2974.54\" data-end-seconds=\"2974.64\" data-confidence=\"1\"> also,<\/span><span id=\"timestamp_70_0_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:34.82 - 49:34.82, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2974.82\" data-end-seconds=\"2974.82\" data-confidence=\"1\"> that<\/span><span id=\"timestamp_70_0_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:34.82 - 49:34.90, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2974.82\" data-end-seconds=\"2974.9\" data-confidence=\"1\"> you<\/span><span id=\"timestamp_70_0_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:34.90 - 49:35.00, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2974.9\" data-end-seconds=\"2975\" data-confidence=\"1\"> it<\/span><span id=\"timestamp_70_0_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:35.00 - 49:35.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2975\" data-end-seconds=\"2975.06\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_70_0_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:35.06 - 49:35.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2975.06\" data-end-seconds=\"2975.14\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_70_0_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:35.14 - 49:35.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2975.14\" data-end-seconds=\"2975.3\" data-confidence=\"1\"> last<\/span><span id=\"timestamp_70_0_13\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:35.30 - 49:35.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2975.3\" data-end-seconds=\"2975.3\" data-confidence=\"1\"> years<\/span><span id=\"timestamp_70_0_14\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:35.30 - 49:35.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2975.3\" data-end-seconds=\"2975.3\" data-confidence=\"1\"> are.<\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div class=\"px-&#091;11px&#093; pt-4\" data-testid=\"transcript-chapter\">\n<div id=\"chapter_5775195\" class=\"scroll-mt-20 mb-4\">\n<div class=\"inline-block w-full\">\n<div class=\"pr-2 opacity-70 hover:opacity-100 float-left\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4 tabular-nums\">\n<div title=\"Edit\"><\/div>\n<div class=\"inline\" title=\"Edit\"><strong>[49:35]<\/strong><\/div>\n<\/div>\n<\/div>\n<div class=\"font-bold whitespace-break-spaces text-gray-900 inline\">\n<div class=\"inline group cursor-pointer whitespace-pre-wrap hover:underline decoration-dotted underline-offset-4\">\n<div class=\"inline\" title=\"Edit\"><strong>Thanks and conclusion of the conversation<\/strong><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"paragraph_71\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"2976.22\" data-end-seconds=\"3040.78\">\n<div>\n<div class=\"flex group\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\" title=\"49:36.22\">[49:36]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\" contenteditable=\"true\"><span id=\"timestamp_71_0_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:36.22 - 49:36.48, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2976.22\" data-end-seconds=\"2976.48\" data-confidence=\"1\">Yes,<\/span><span id=\"timestamp_71_0_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:36.56 - 49:36.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2976.56\" data-end-seconds=\"2976.66\" data-confidence=\"1\"> yes,<\/span><span id=\"timestamp_71_0_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:36.72 - 49:36.90, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2976.72\" data-end-seconds=\"2976.9\" data-confidence=\"1\"> so<\/span><span id=\"timestamp_71_0_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:36.90 - 49:37.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2976.9\" data-end-seconds=\"2977.06\" data-confidence=\"1\"> is<\/span><span id=\"timestamp_71_0_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:37.06 - 49:37.20, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2977.06\" data-end-seconds=\"2977.2\" data-confidence=\"1\"> it<\/span><span id=\"timestamp_71_0_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:37.20 - 49:37.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2977.2\" data-end-seconds=\"2977.36\" data-confidence=\"1\"> already<\/span><span id=\"timestamp_71_0_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:37.36 - 49:37.60, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2977.36\" data-end-seconds=\"2977.6\" data-confidence=\"1\"> also.<\/span><span id=\"timestamp_71_0_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:37.72 - 49:37.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2977.72\" data-end-seconds=\"2977.8\" data-confidence=\"1\"> Since<\/span><span id=\"timestamp_71_0_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:37.80 - 49:38.00, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2977.8\" data-end-seconds=\"2978\" data-confidence=\"1\"> have<\/span><span id=\"timestamp_71_0_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:38.00 - 49:38.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2978\" data-end-seconds=\"2978.1\" data-confidence=\"1\"> you<\/span><span id=\"timestamp_71_0_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:38.10 - 49:38.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2978.1\" data-end-seconds=\"2978.3\" data-confidence=\"1\"> right,<\/span><span id=\"timestamp_71_0_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:38.58 - 49:38.90, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2978.58\" data-end-seconds=\"2978.9\" data-confidence=\"1\"> Sascha.<\/span><span id=\"timestamp_71_0_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:39.46 - 49:39.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2979.46\" data-end-seconds=\"2979.98\" data-confidence=\"1\"> Klaus,<\/span><span id=\"timestamp_71_0_13\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:40.84 - 49:41.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2980.84\" data-end-seconds=\"2981.1\" data-confidence=\"1\"> many<\/span><span id=\"timestamp_71_0_14\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:41.10 - 49:41.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2981.1\" data-end-seconds=\"2981.4\" data-confidence=\"1\"> Thanks to.<\/span><span id=\"timestamp_71_1_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:41.64 - 49:42.04, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2981.64\" data-end-seconds=\"2982.04\" data-confidence=\"1\"> Many<\/span><span id=\"timestamp_71_1_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:42.04 - 49:42.18, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2982.04\" data-end-seconds=\"2982.18\" data-confidence=\"1\"> Thanks to<\/span><span id=\"timestamp_71_1_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:42.18 - 49:42.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2982.18\" data-end-seconds=\"2982.3\" data-confidence=\"1\"> for<\/span><span id=\"timestamp_71_1_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:42.30 - 49:42.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2982.3\" data-end-seconds=\"2982.4\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_71_1_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:42.40 - 49:43.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2982.4\" data-end-seconds=\"2983.1\" data-confidence=\"1\"> Explanations<\/span><span id=\"timestamp_71_1_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:43.10 - 49:43.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2983.1\" data-end-seconds=\"2983.42\" data-confidence=\"1\"> to<\/span><span id=\"timestamp_71_1_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:43.42 - 49:43.70, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2983.42\" data-end-seconds=\"2983.7\" data-confidence=\"1\"> this<\/span><span id=\"timestamp_71_1_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:43.70 - 49:44.24, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2983.7\" data-end-seconds=\"2984.24\" data-confidence=\"1\"> Aspect.<\/span><span id=\"timestamp_71_2_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:44.50 - 49:44.88, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2984.5\" data-end-seconds=\"2984.88\" data-confidence=\"1\"> The<\/span><span id=\"timestamp_71_2_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:44.88 - 49:45.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2984.88\" data-end-seconds=\"2985.14\" data-confidence=\"1\"> was<\/span><span id=\"timestamp_71_2_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:45.14 - 49:45.38, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2985.14\" data-end-seconds=\"2985.38\" data-confidence=\"1\"> very<\/span><span id=\"timestamp_71_2_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:45.38 - 49:46.00, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2985.38\" data-end-seconds=\"2986\" data-confidence=\"1\"> informative<\/span><span id=\"timestamp_71_2_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:46.00 - 49:46.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2986\" data-end-seconds=\"2986.16\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_71_2_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:46.16 - 49:46.32, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2986.16\" data-end-seconds=\"2986.32\" data-confidence=\"1\"> very<\/span><span id=\"timestamp_71_2_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:46.32 - 49:46.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2986.32\" data-end-seconds=\"2986.72\" data-confidence=\"1\"> instructive.<\/span><span id=\"timestamp_71_2_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:46.86 - 49:46.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2986.86\" data-end-seconds=\"2986.98\" data-confidence=\"1\"> Many<\/span><span id=\"timestamp_71_2_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:46.98 - 49:47.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2986.98\" data-end-seconds=\"2987.14\" data-confidence=\"1\"> Thanks to<\/span><span id=\"timestamp_71_2_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:47.14 - 49:47.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2987.14\" data-end-seconds=\"2987.42\" data-confidence=\"1\"> in favour.<\/span><span id=\"timestamp_71_3_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:48.18 - 49:48.70, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2988.18\" data-end-seconds=\"2988.7\" data-confidence=\"1\"> I<\/span><span id=\"timestamp_71_3_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:48.70 - 49:48.92, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2988.7\" data-end-seconds=\"2988.92\" data-confidence=\"1\"> Thank you<\/span><span id=\"timestamp_71_3_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:48.92 - 49:49.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2988.92\" data-end-seconds=\"2989.14\" data-confidence=\"1\"> you<\/span><span id=\"timestamp_71_3_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:49.14 - 49:49.54, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2989.14\" data-end-seconds=\"2989.54\" data-confidence=\"1\"> for<\/span><span id=\"timestamp_71_3_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:49.54 - 49:50.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2989.54\" data-end-seconds=\"2990.14\" data-confidence=\"1\"> yours<\/span><span id=\"timestamp_71_3_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:50.14 - 49:50.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2990.14\" data-end-seconds=\"2990.74\" data-confidence=\"1\"> marvellous<\/span><span id=\"timestamp_71_3_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:50.74 - 49:50.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2990.74\" data-end-seconds=\"2990.98\" data-confidence=\"1\"> Art,<\/span><span id=\"timestamp_71_3_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:51.10 - 49:51.20, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2991.1\" data-end-seconds=\"2991.2\" data-confidence=\"1\"> so<\/span><span id=\"timestamp_71_3_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:51.20 - 49:51.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2991.2\" data-end-seconds=\"2991.3\" data-confidence=\"1\"> a<\/span><span id=\"timestamp_71_3_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:51.30 - 49:51.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2991.3\" data-end-seconds=\"2991.74\" data-confidence=\"1\"> Conversation<\/span><span id=\"timestamp_71_3_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:51.74 - 49:51.90, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2991.74\" data-end-seconds=\"2991.9\" data-confidence=\"1\"> to<\/span><span id=\"timestamp_71_3_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:51.90 - 49:52.38, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2991.9\" data-end-seconds=\"2992.38\" data-confidence=\"1\"> design.<\/span><span id=\"timestamp_71_4_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:52.64 - 49:53.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2992.64\" data-end-seconds=\"2993.14\" data-confidence=\"1\"> I<\/span><span id=\"timestamp_71_4_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:53.14 - 49:53.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2993.14\" data-end-seconds=\"2993.3\" data-confidence=\"1\"> wish<\/span><span id=\"timestamp_71_4_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:53.30 - 49:53.38, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2993.3\" data-end-seconds=\"2993.38\" data-confidence=\"1\"> you<\/span><span id=\"timestamp_71_4_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:53.38 - 49:53.50, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2993.38\" data-end-seconds=\"2993.5\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_71_4_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:53.50 - 49:53.68, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2993.5\" data-end-seconds=\"2993.68\" data-confidence=\"1\"> good<\/span><span id=\"timestamp_71_4_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:53.68 - 49:54.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2993.68\" data-end-seconds=\"2994.14\" data-confidence=\"1\"> Time.<\/span><span id=\"timestamp_71_5_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:54.72 - 49:54.90, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2994.72\" data-end-seconds=\"2994.9\" data-confidence=\"1\"> Yes,<\/span><span id=\"timestamp_71_5_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:55.06 - 49:55.28, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2995.06\" data-end-seconds=\"2995.28\" data-confidence=\"1\"> whole<\/span><span id=\"timestamp_71_5_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:55.28 - 49:56.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2995.28\" data-end-seconds=\"2996.06\" data-confidence=\"1\"> on my part.<\/span><span id=\"timestamp_71_5_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:56.06 - 49:56.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2996.06\" data-end-seconds=\"2996.8\" data-confidence=\"1\"> The<\/span><span id=\"timestamp_71_5_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:56.80 - 49:57.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2996.8\" data-end-seconds=\"2997.02\" data-confidence=\"1\"> was<\/span><span id=\"timestamp_71_5_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:57.02 - 49:57.38, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2997.02\" data-end-seconds=\"2997.38\" data-confidence=\"1\"> my<\/span><span id=\"timestamp_71_5_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:57.38 - 49:58.28, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2997.38\" data-end-seconds=\"2998.28\" data-confidence=\"1\"> Conversation<\/span><span id=\"timestamp_71_5_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:58.28 - 49:58.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2998.28\" data-end-seconds=\"2998.58\" data-confidence=\"1\"> with<\/span><span id=\"timestamp_71_5_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:58.58 - 49:59.04, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2998.58\" data-end-seconds=\"2999.04\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_71_5_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"49:59.04 - 50:00.20, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"2999.04\" data-end-seconds=\"3000.2\" data-confidence=\"1\"> Organisational consultant<\/span><span id=\"timestamp_71_5_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:00.20 - 50:00.64, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3000.2\" data-end-seconds=\"3000.64\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_71_6_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:00.64 - 50:01.70, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3000.64\" data-end-seconds=\"3001.7\" data-confidence=\"1\"> Coach<\/span><span id=\"timestamp_71_6_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:01.70 - 50:02.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3001.7\" data-end-seconds=\"3002.3\" data-confidence=\"1\"> Klaus<\/span><span id=\"timestamp_71_6_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:02.30 - 50:02.90, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3002.3\" data-end-seconds=\"3002.9\" data-confidence=\"1\"> Eidenschink,<\/span><span id=\"timestamp_71_7_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:03.10 - 50:03.78, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3003.1\" data-end-seconds=\"3003.78\" data-confidence=\"1\"> Instructor<\/span><span id=\"timestamp_71_7_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:03.78 - 50:04.68, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3003.78\" data-end-seconds=\"3004.68\" data-confidence=\"1\"> also<\/span><span id=\"timestamp_71_7_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:04.68 - 50:04.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3004.68\" data-end-seconds=\"3004.94\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_71_7_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:04.94 - 50:05.34, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3004.94\" data-end-seconds=\"3005.34\" data-confidence=\"1\"> Munich<\/span><span id=\"timestamp_71_7_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:05.34 - 50:06.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3005.34\" data-end-seconds=\"3006.16\" data-confidence=\"1\"> resident<\/span><span id=\"timestamp_71_7_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:06.16 - 50:06.52, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3006.16\" data-end-seconds=\"3006.52\" data-confidence=\"1\"> in the<\/span><span id=\"timestamp_71_7_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:06.52 - 50:07.88, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3006.52\" data-end-seconds=\"3007.88\" data-confidence=\"1\"> Hephaestus Institute<\/span><span id=\"timestamp_71_7_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:07.88 - 50:08.64, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3007.88\" data-end-seconds=\"3008.64\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_71_7_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:08.64 - 50:09.54, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3008.64\" data-end-seconds=\"3009.54\" data-confidence=\"1\"> Founder<\/span><span id=\"timestamp_71_7_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:09.54 - 50:10.08, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3009.54\" data-end-seconds=\"3010.08\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_71_8_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:10.08 - 50:10.96, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3010.08\" data-end-seconds=\"3010.96\" data-confidence=\"1\"> Meta-Theory<\/span><span id=\"timestamp_71_8_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:10.96 - 50:11.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3010.96\" data-end-seconds=\"3011.14\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_71_8_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:11.14 - 50:11.84, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3011.14\" data-end-seconds=\"3011.84\" data-confidence=\"1\"> Change.<\/span><span id=\"timestamp_71_9_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:11.84 - 50:12.56, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3011.84\" data-end-seconds=\"3012.56\" data-confidence=\"1\"> We<\/span><span id=\"timestamp_71_9_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:12.56 - 50:12.86, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3012.56\" data-end-seconds=\"3012.86\" data-confidence=\"1\"> have<\/span><span id=\"timestamp_71_9_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:12.86 - 50:13.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3012.86\" data-end-seconds=\"3013.06\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_71_9_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:13.06 - 50:13.28, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3013.06\" data-end-seconds=\"3013.28\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_71_9_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:13.28 - 50:13.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3013.28\" data-end-seconds=\"3013.74\" data-confidence=\"1\"> Book,<\/span><span id=\"timestamp_71_9_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:13.82 - 50:13.92, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3013.82\" data-end-seconds=\"3013.92\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_71_9_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:13.92 - 50:14.04, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3013.92\" data-end-seconds=\"3014.04\" data-confidence=\"1\"> he<\/span><span id=\"timestamp_71_9_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:14.04 - 50:14.44, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3014.04\" data-end-seconds=\"3014.44\" data-confidence=\"1\"> published<\/span><span id=\"timestamp_71_9_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:14.44 - 50:14.56, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3014.44\" data-end-seconds=\"3014.56\" data-confidence=\"1\"> has<\/span><span id=\"timestamp_71_9_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:14.56 - 50:14.68, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3014.56\" data-end-seconds=\"3014.68\" data-confidence=\"1\"> with<\/span><span id=\"timestamp_71_9_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:14.68 - 50:14.82, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3014.68\" data-end-seconds=\"3014.82\" data-confidence=\"1\"> his<\/span><span id=\"timestamp_71_9_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:14.82 - 50:15.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3014.82\" data-end-seconds=\"3015.1\" data-confidence=\"1\"> Colleagues<\/span><span id=\"timestamp_71_9_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:15.10 - 50:15.46, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3015.1\" data-end-seconds=\"3015.46\" data-confidence=\"1\"> Uli<\/span><span id=\"timestamp_71_9_13\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:15.46 - 50:16.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3015.46\" data-end-seconds=\"3016.14\" data-confidence=\"1\"> Merkes,<\/span><span id=\"timestamp_71_10_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:16.56 - 50:16.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3016.56\" data-end-seconds=\"3016.72\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_71_10_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:16.72 - 50:17.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3016.72\" data-end-seconds=\"3017.72\" data-confidence=\"1\"> Requirements<\/span><span id=\"timestamp_71_10_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:17.72 - 50:18.28, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3017.72\" data-end-seconds=\"3018.28\" data-confidence=\"1\"> on<\/span><span id=\"timestamp_71_10_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:18.28 - 50:19.28, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3018.28\" data-end-seconds=\"3019.28\" data-confidence=\"1\"> Mediators<\/span><span id=\"timestamp_71_10_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:19.28 - 50:19.96, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3019.28\" data-end-seconds=\"3019.96\" data-confidence=\"1\"> discussed<\/span><span id=\"timestamp_71_10_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:19.96 - 50:20.50, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3019.96\" data-end-seconds=\"3020.5\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_71_10_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:20.50 - 50:20.64, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3020.5\" data-end-seconds=\"3020.64\" data-confidence=\"1\"> not<\/span><span id=\"timestamp_71_10_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:20.64 - 50:20.78, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3020.64\" data-end-seconds=\"3020.78\" data-confidence=\"1\"> only<\/span><span id=\"timestamp_71_10_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:20.78 - 50:20.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3020.78\" data-end-seconds=\"3020.94\" data-confidence=\"1\"> on<\/span><span id=\"timestamp_71_10_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:20.94 - 50:21.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3020.94\" data-end-seconds=\"3021.4\" data-confidence=\"1\"> Mediators,<\/span><span id=\"timestamp_71_11_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:21.48 - 50:21.60, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3021.48\" data-end-seconds=\"3021.6\" data-confidence=\"1\"> but<\/span><span id=\"timestamp_71_11_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:21.60 - 50:21.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3021.6\" data-end-seconds=\"3021.8\" data-confidence=\"1\"> also<\/span><span id=\"timestamp_71_11_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:21.80 - 50:22.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3021.8\" data-end-seconds=\"3022.4\" data-confidence=\"1\"> on<\/span><span id=\"timestamp_71_11_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:22.40 - 50:23.60, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3022.4\" data-end-seconds=\"3023.6\" data-confidence=\"1\"> Organisational consultant<\/span><span id=\"timestamp_71_11_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:23.60 - 50:24.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3023.6\" data-end-seconds=\"3024.3\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_71_11_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:24.30 - 50:24.86, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3024.3\" data-end-seconds=\"3024.86\" data-confidence=\"1\"> Consultant<\/span><span id=\"timestamp_71_11_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:24.86 - 50:25.56, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3024.86\" data-end-seconds=\"3025.56\" data-confidence=\"1\"> generally<\/span><span id=\"timestamp_71_11_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:25.56 - 50:25.92, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3025.56\" data-end-seconds=\"3025.92\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_71_11_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:25.92 - 50:26.70, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3025.92\" data-end-seconds=\"3026.7\" data-confidence=\"1\"> clarifies<\/span><span id=\"timestamp_71_11_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:26.70 - 50:27.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3026.7\" data-end-seconds=\"3027.8\" data-confidence=\"1\"> has<\/span><span id=\"timestamp_71_11_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:27.80 - 50:28.24, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3027.8\" data-end-seconds=\"3028.24\" data-confidence=\"1\"> Klaus<\/span><span id=\"timestamp_71_11_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:28.24 - 50:28.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3028.24\" data-end-seconds=\"3028.58\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_71_11_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:28.58 - 50:29.18, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3028.58\" data-end-seconds=\"3029.18\" data-confidence=\"1\"> clear,<\/span><span id=\"timestamp_71_12_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:29.32 - 50:30.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3029.32\" data-end-seconds=\"3030.06\" data-confidence=\"1\"> concise<\/span><span id=\"timestamp_71_12_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:30.06 - 50:30.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3030.06\" data-end-seconds=\"3030.72\" data-confidence=\"1\"> ten<\/span><span id=\"timestamp_71_12_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:30.72 - 50:31.68, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3030.72\" data-end-seconds=\"3031.68\" data-confidence=\"1\"> Requirements,<\/span><span id=\"timestamp_71_13_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:31.88 - 50:32.44, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3031.88\" data-end-seconds=\"3032.44\" data-confidence=\"1\"> what<\/span><span id=\"timestamp_71_13_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:32.44 - 50:32.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3032.44\" data-end-seconds=\"3032.58\" data-confidence=\"1\"> it<\/span><span id=\"timestamp_71_13_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:32.58 - 50:32.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3032.58\" data-end-seconds=\"3032.74\" data-confidence=\"1\"> on<\/span><span id=\"timestamp_71_13_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:32.74 - 50:33.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3032.74\" data-end-seconds=\"3033.4\" data-confidence=\"1\"> more personal<\/span><span id=\"timestamp_71_13_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:33.40 - 50:34.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3033.4\" data-end-seconds=\"3034.12\" data-confidence=\"1\"> The challenge<\/span><span id=\"timestamp_71_13_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:34.12 - 50:34.64, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3034.12\" data-end-seconds=\"3034.64\" data-confidence=\"1\"> means,<\/span><span id=\"timestamp_71_14_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:35.00 - 50:35.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3035\" data-end-seconds=\"3035.16\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_71_14_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:35.16 - 50:36.70, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3035.16\" data-end-seconds=\"3036.7\" data-confidence=\"1\"> Organisations<\/span><span id=\"timestamp_71_14_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:36.70 - 50:37.24, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3036.7\" data-end-seconds=\"3037.24\" data-confidence=\"1\"> for<\/span><span id=\"timestamp_71_14_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:37.24 - 50:37.70, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3037.24\" data-end-seconds=\"3037.7\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_71_14_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:37.70 - 50:37.90, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3037.7\" data-end-seconds=\"3037.9\" data-confidence=\"1\"> also<\/span><span id=\"timestamp_71_14_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:37.90 - 50:38.18, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3037.9\" data-end-seconds=\"3038.18\" data-confidence=\"1\"> with<\/span><span id=\"timestamp_71_14_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:38.18 - 50:39.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3038.18\" data-end-seconds=\"3039.4\" data-confidence=\"1\"> Organisations<\/span><span id=\"timestamp_71_14_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:39.40 - 50:40.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3039.4\" data-end-seconds=\"3040.26\" data-confidence=\"1\"> to<\/span><span id=\"timestamp_71_14_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:40.26 - 50:40.78, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3040.26\" data-end-seconds=\"3040.78\" data-confidence=\"1\"> advise.<\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_72\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"3041.86\" data-end-seconds=\"3057.54\">\n<div>\n<div class=\"flex group\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\" title=\"50:41.86\">[50:41]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\" contenteditable=\"true\"><span id=\"timestamp_72_0_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:41.86 - 50:42.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3041.86\" data-end-seconds=\"3042.1\" data-confidence=\"1\">We<\/span><span id=\"timestamp_72_0_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:42.10 - 50:42.28, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3042.1\" data-end-seconds=\"3042.28\" data-confidence=\"1\"> are<\/span><span id=\"timestamp_72_0_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:42.28 - 50:42.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3042.28\" data-end-seconds=\"3042.94\" data-confidence=\"1\"> entered<\/span><span id=\"timestamp_72_0_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:42.94 - 50:43.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3042.94\" data-end-seconds=\"3043.1\" data-confidence=\"1\"> with<\/span><span id=\"timestamp_72_0_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:43.10 - 50:43.38, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3043.1\" data-end-seconds=\"3043.38\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_72_0_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:43.38 - 50:44.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3043.38\" data-end-seconds=\"3044.4\" data-confidence=\"1\"> Profiling<\/span><span id=\"timestamp_72_0_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:44.40 - 50:44.70, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3044.4\" data-end-seconds=\"3044.7\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_72_0_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:44.70 - 50:46.60, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3044.7\" data-end-seconds=\"3046.6\" data-confidence=\"1\"> counselling approach,<\/span><span id=\"timestamp_72_1_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:46.78 - 50:47.32, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3046.78\" data-end-seconds=\"3047.32\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_72_1_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:47.32 - 50:47.70, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3047.32\" data-end-seconds=\"3047.7\" data-confidence=\"1\"> itself<\/span><span id=\"timestamp_72_1_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:47.70 - 50:48.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3047.7\" data-end-seconds=\"3048.58\" data-confidence=\"1\"> but<\/span><span id=\"timestamp_72_1_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:48.58 - 50:49.78, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3048.58\" data-end-seconds=\"3049.78\" data-confidence=\"1\"> further developed<\/span><span id=\"timestamp_72_1_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:49.78 - 50:50.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3049.78\" data-end-seconds=\"3050.02\" data-confidence=\"1\"> has<\/span><span id=\"timestamp_72_1_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:50.02 - 50:50.20, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3050.02\" data-end-seconds=\"3050.2\" data-confidence=\"1\"> or<\/span><span id=\"timestamp_72_1_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:50.20 - 50:50.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3050.2\" data-end-seconds=\"3050.58\" data-confidence=\"1\"> at least<\/span><span id=\"timestamp_72_1_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:50.58 - 50:51.44, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3050.58\" data-end-seconds=\"3051.44\" data-confidence=\"1\"> authoritative<\/span><span id=\"timestamp_72_1_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:51.44 - 50:52.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3051.44\" data-end-seconds=\"3052.12\" data-confidence=\"1\"> differentiates<\/span><span id=\"timestamp_72_1_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:52.12 - 50:52.34, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3052.12\" data-end-seconds=\"3052.34\" data-confidence=\"1\"> from<\/span><span id=\"timestamp_72_2_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:52.34 - 50:52.50, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3052.34\" data-end-seconds=\"3052.5\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_72_2_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:52.50 - 50:53.04, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3052.5\" data-end-seconds=\"3053.04\" data-confidence=\"1\"> classic<\/span><span id=\"timestamp_72_2_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:53.04 - 50:53.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3053.04\" data-end-seconds=\"3053.74\" data-confidence=\"1\"> Performances<\/span><span id=\"timestamp_72_2_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:53.74 - 50:53.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3053.74\" data-end-seconds=\"3053.94\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_72_2_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:53.94 - 50:54.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3053.94\" data-end-seconds=\"3054.58\" data-confidence=\"1\"> Consultancy,<\/span><span id=\"timestamp_72_2_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:54.74 - 50:54.86, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3054.74\" data-end-seconds=\"3054.86\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_72_2_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:54.86 - 50:55.28, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3054.86\" data-end-seconds=\"3055.28\" data-confidence=\"1\"> their<\/span><span id=\"timestamp_72_2_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:55.28 - 50:56.08, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3055.28\" data-end-seconds=\"3056.08\" data-confidence=\"1\"> Starting point<\/span><span id=\"timestamp_72_2_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:56.08 - 50:56.22, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3056.08\" data-end-seconds=\"3056.22\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_72_2_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:56.22 - 50:56.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3056.22\" data-end-seconds=\"3056.36\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_72_2_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:56.36 - 50:57.28, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3056.36\" data-end-seconds=\"3057.28\" data-confidence=\"1\"> Specialist counselling<\/span><span id=\"timestamp_72_2_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:57.28 - 50:57.54, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3057.28\" data-end-seconds=\"3057.54\" data-confidence=\"1\"> has.<\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_73\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"3058.06\" data-end-seconds=\"3128.86\">\n<div>\n<div class=\"flex group\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\" title=\"50:58.06\">[50:58]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\" contenteditable=\"true\"><span id=\"timestamp_73_0_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:58.06 - 50:58.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3058.06\" data-end-seconds=\"3058.16\" data-confidence=\"1\">Where<\/span><span id=\"timestamp_73_0_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:58.16 - 50:58.34, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3058.16\" data-end-seconds=\"3058.34\" data-confidence=\"1\"> so<\/span><span id=\"timestamp_73_0_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:58.34 - 50:58.56, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3058.34\" data-end-seconds=\"3058.56\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_0_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:58.56 - 50:59.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3058.56\" data-end-seconds=\"3059.36\" data-confidence=\"1\"> Expert<\/span><span id=\"timestamp_73_0_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"50:59.36 - 51:00.20, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3059.36\" data-end-seconds=\"3060.2\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_73_0_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:00.20 - 51:00.96, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3060.2\" data-end-seconds=\"3060.96\" data-confidence=\"1\"> Advice<\/span><span id=\"timestamp_73_0_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:00.96 - 51:01.48, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3060.96\" data-end-seconds=\"3061.48\" data-confidence=\"1\"> issued<\/span><span id=\"timestamp_73_0_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:01.48 - 51:01.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3061.48\" data-end-seconds=\"3061.74\" data-confidence=\"1\"> resp.<\/span><span id=\"timestamp_73_1_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:02.18 - 51:02.70, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3062.18\" data-end-seconds=\"3062.7\" data-confidence=\"1\"> Says<\/span><span id=\"timestamp_73_1_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:02.70 - 51:03.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3062.7\" data-end-seconds=\"3063.16\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_73_1_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:03.16 - 51:03.56, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3063.16\" data-end-seconds=\"3063.56\" data-confidence=\"1\"> white,<\/span><span id=\"timestamp_73_1_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:03.68 - 51:03.76, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3063.68\" data-end-seconds=\"3063.76\" data-confidence=\"1\"> like<\/span><span id=\"timestamp_73_1_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:03.76 - 51:03.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3063.76\" data-end-seconds=\"3063.98\" data-confidence=\"1\"> it<\/span><span id=\"timestamp_73_1_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:03.98 - 51:04.48, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3063.98\" data-end-seconds=\"3064.48\" data-confidence=\"1\"> goes<\/span><span id=\"timestamp_73_1_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:04.48 - 51:05.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3064.48\" data-end-seconds=\"3065.02\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_73_1_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:05.02 - 51:05.22, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3065.02\" data-end-seconds=\"3065.22\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_1_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:05.22 - 51:05.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3065.22\" data-end-seconds=\"3065.42\" data-confidence=\"1\"> then<\/span><span id=\"timestamp_73_1_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:05.42 - 51:05.62, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3065.42\" data-end-seconds=\"3065.62\" data-confidence=\"1\"> for<\/span><span id=\"timestamp_73_1_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:05.62 - 51:05.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3065.62\" data-end-seconds=\"3065.8\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_1_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:05.80 - 51:06.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3065.8\" data-end-seconds=\"3066.4\" data-confidence=\"1\"> Organisation<\/span><span id=\"timestamp_73_1_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:06.40 - 51:06.84, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3066.4\" data-end-seconds=\"3066.84\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_73_1_13\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:06.84 - 51:06.96, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3066.84\" data-end-seconds=\"3066.96\" data-confidence=\"1\"> Shape<\/span><span id=\"timestamp_73_1_14\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:06.96 - 51:07.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3066.96\" data-end-seconds=\"3067.16\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_73_1_15\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:07.16 - 51:07.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3067.16\" data-end-seconds=\"3067.94\" data-confidence=\"1\"> Service<\/span><span id=\"timestamp_73_1_16\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:07.94 - 51:08.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3067.94\" data-end-seconds=\"3068.58\" data-confidence=\"1\"> carries out.<\/span><span id=\"timestamp_73_2_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:08.58 - 51:09.50, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3068.58\" data-end-seconds=\"3069.5\" data-confidence=\"1\"> The<\/span><span id=\"timestamp_73_2_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:09.50 - 51:09.78, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3069.5\" data-end-seconds=\"3069.78\" data-confidence=\"1\"> Organisation<\/span><span id=\"timestamp_73_2_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:09.78 - 51:10.38, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3069.78\" data-end-seconds=\"3070.38\" data-confidence=\"1\"> could<\/span><span id=\"timestamp_73_2_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:10.38 - 51:10.64, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3070.38\" data-end-seconds=\"3070.64\" data-confidence=\"1\"> so<\/span><span id=\"timestamp_73_2_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:10.64 - 51:10.96, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3070.64\" data-end-seconds=\"3070.96\" data-confidence=\"1\"> these<\/span><span id=\"timestamp_73_2_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:10.96 - 51:11.28, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3070.96\" data-end-seconds=\"3071.28\" data-confidence=\"1\"> Kind<\/span><span id=\"timestamp_73_2_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:11.28 - 51:12.22, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3071.28\" data-end-seconds=\"3072.22\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_2_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:12.22 - 51:12.84, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3072.22\" data-end-seconds=\"3072.84\" data-confidence=\"1\"> Activity<\/span><span id=\"timestamp_73_2_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:12.84 - 51:13.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3072.84\" data-end-seconds=\"3073.12\" data-confidence=\"1\"> also<\/span><span id=\"timestamp_73_2_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:13.12 - 51:13.56, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3073.12\" data-end-seconds=\"3073.56\" data-confidence=\"1\"> itself<\/span><span id=\"timestamp_73_2_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:13.56 - 51:14.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3073.56\" data-end-seconds=\"3074.94\" data-confidence=\"1\"> shopping<\/span><span id=\"timestamp_73_2_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:14.94 - 51:15.20, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3074.94\" data-end-seconds=\"3075.2\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_73_3_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:15.20 - 51:16.18, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3075.2\" data-end-seconds=\"3076.18\" data-confidence=\"1\"> integrate<\/span><span id=\"timestamp_73_3_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:16.18 - 51:16.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3076.18\" data-end-seconds=\"3076.8\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_73_3_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:16.80 - 51:17.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3076.8\" data-end-seconds=\"3077.06\" data-confidence=\"1\"> their<\/span><span id=\"timestamp_73_3_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:17.06 - 51:18.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3077.06\" data-end-seconds=\"3078.4\" data-confidence=\"1\"> Organisational structures,<\/span><span id=\"timestamp_73_3_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:18.58 - 51:18.96, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3078.58\" data-end-seconds=\"3078.96\" data-confidence=\"1\"> but<\/span><span id=\"timestamp_73_3_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:18.96 - 51:19.18, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3078.96\" data-end-seconds=\"3079.18\" data-confidence=\"1\"> it<\/span><span id=\"timestamp_73_3_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:19.18 - 51:19.32, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3079.18\" data-end-seconds=\"3079.32\" data-confidence=\"1\"> becomes<\/span><span id=\"timestamp_73_3_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:19.32 - 51:19.62, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3079.32\" data-end-seconds=\"3079.62\" data-confidence=\"1\"> frequently<\/span><span id=\"timestamp_73_3_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:19.62 - 51:20.46, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3079.62\" data-end-seconds=\"3080.46\" data-confidence=\"1\"> outsourced.<\/span><span id=\"timestamp_73_4_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:20.56 - 51:20.64, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3080.56\" data-end-seconds=\"3080.64\" data-confidence=\"1\"> We<\/span><span id=\"timestamp_73_4_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:20.64 - 51:20.78, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3080.64\" data-end-seconds=\"3080.78\" data-confidence=\"1\"> had<\/span><span id=\"timestamp_73_4_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:20.78 - 51:20.96, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3080.78\" data-end-seconds=\"3080.96\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_4_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:20.96 - 51:21.22, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3080.96\" data-end-seconds=\"3081.22\" data-confidence=\"1\"> Example<\/span><span id=\"timestamp_73_4_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:21.22 - 51:22.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3081.22\" data-end-seconds=\"3082.02\" data-confidence=\"1\"> Tax consultancy,<\/span><span id=\"timestamp_73_4_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:22.06 - 51:22.88, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3082.06\" data-end-seconds=\"3082.88\" data-confidence=\"1\"> Legal advice.<\/span><span id=\"timestamp_73_4_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:22.88 - 51:23.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3082.88\" data-end-seconds=\"3083.16\" data-confidence=\"1\"> And<\/span><span id=\"timestamp_73_4_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:23.16 - 51:23.28, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3083.16\" data-end-seconds=\"3083.28\" data-confidence=\"1\"> on<\/span><span id=\"timestamp_73_4_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:23.28 - 51:23.38, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3083.28\" data-end-seconds=\"3083.38\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_4_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:23.38 - 51:23.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3083.38\" data-end-seconds=\"3083.72\" data-confidence=\"1\"> other<\/span><span id=\"timestamp_73_4_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:23.72 - 51:24.04, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3083.72\" data-end-seconds=\"3084.04\" data-confidence=\"1\"> Page<\/span><span id=\"timestamp_73_4_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:24.04 - 51:24.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3084.04\" data-end-seconds=\"3084.26\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_73_4_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:24.26 - 51:24.84, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3084.26\" data-end-seconds=\"3084.84\" data-confidence=\"1\"> Consultancy,<\/span><span id=\"timestamp_73_5_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:24.98 - 51:25.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3084.98\" data-end-seconds=\"3085.06\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_5_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:25.06 - 51:25.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3085.06\" data-end-seconds=\"3085.3\" data-confidence=\"1\"> but<\/span><span id=\"timestamp_73_5_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:25.30 - 51:25.64, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3085.3\" data-end-seconds=\"3085.64\" data-confidence=\"1\"> rather<\/span><span id=\"timestamp_73_5_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:25.64 - 51:25.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3085.64\" data-end-seconds=\"3085.98\" data-confidence=\"1\"> a<\/span><span id=\"timestamp_73_5_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:25.98 - 51:26.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3085.98\" data-end-seconds=\"3086.66\" data-confidence=\"1\"> Educate<\/span><span id=\"timestamp_73_5_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:26.66 - 51:27.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3086.66\" data-end-seconds=\"3087.06\" data-confidence=\"1\"> is<\/span><span id=\"timestamp_73_5_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:27.06 - 51:27.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3087.06\" data-end-seconds=\"3087.4\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_73_5_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:27.40 - 51:28.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3087.4\" data-end-seconds=\"3088.8\" data-confidence=\"1\"> educational pedagogical<\/span><span id=\"timestamp_73_5_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:28.80 - 51:29.62, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3088.8\" data-end-seconds=\"3089.62\" data-confidence=\"1\"> Elements<\/span><span id=\"timestamp_73_5_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:29.62 - 51:30.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3089.62\" data-end-seconds=\"3090.72\" data-confidence=\"1\"> realised<\/span><span id=\"timestamp_73_6_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:30.72 - 51:31.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3090.72\" data-end-seconds=\"3091.12\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_73_6_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:31.12 - 51:31.54, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3091.12\" data-end-seconds=\"3091.54\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_6_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:31.54 - 51:31.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3091.54\" data-end-seconds=\"3091.98\" data-confidence=\"1\"> for<\/span><span id=\"timestamp_73_6_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:31.98 - 51:32.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3091.98\" data-end-seconds=\"3092.66\" data-confidence=\"1\"> Klaus<\/span><span id=\"timestamp_73_6_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:32.66 - 51:32.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3092.66\" data-end-seconds=\"3092.94\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_73_6_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:32.94 - 51:33.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3092.94\" data-end-seconds=\"3093.26\" data-confidence=\"1\"> his<\/span><span id=\"timestamp_73_6_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:33.26 - 51:33.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3093.26\" data-end-seconds=\"3093.74\" data-confidence=\"1\"> Colleagues<\/span><span id=\"timestamp_73_6_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:33.74 - 51:34.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3093.74\" data-end-seconds=\"3094.42\" data-confidence=\"1\"> also<\/span><span id=\"timestamp_73_6_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:34.42 - 51:34.54, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3094.42\" data-end-seconds=\"3094.54\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_73_6_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:34.54 - 51:34.64, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3094.54\" data-end-seconds=\"3094.64\" data-confidence=\"1\"> for<\/span><span id=\"timestamp_73_6_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:34.64 - 51:34.76, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3094.64\" data-end-seconds=\"3094.76\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_6_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:34.76 - 51:35.96, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3094.76\" data-end-seconds=\"3095.96\" data-confidence=\"1\"> Counselling approach<\/span><span id=\"timestamp_73_6_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:35.96 - 51:36.68, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3095.96\" data-end-seconds=\"3096.68\" data-confidence=\"1\"> rather<\/span><span id=\"timestamp_73_6_13\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:36.68 - 51:37.52, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3096.68\" data-end-seconds=\"3097.52\" data-confidence=\"1\"> not<\/span><span id=\"timestamp_73_6_14\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:37.52 - 51:38.62, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3097.52\" data-end-seconds=\"3098.62\" data-confidence=\"1\"> preferable<\/span><span id=\"timestamp_73_6_15\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:38.62 - 51:38.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3098.62\" data-end-seconds=\"3098.94\" data-confidence=\"1\"> is,<\/span><span id=\"timestamp_73_7_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:39.26 - 51:39.78, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3099.26\" data-end-seconds=\"3099.78\" data-confidence=\"1\"> but<\/span><span id=\"timestamp_73_7_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:39.78 - 51:40.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3099.78\" data-end-seconds=\"3100.02\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_73_7_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:40.02 - 51:40.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3100.02\" data-end-seconds=\"3100.58\" data-confidence=\"1\"> Counselling<\/span><span id=\"timestamp_73_7_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:40.58 - 51:40.78, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3100.58\" data-end-seconds=\"3100.78\" data-confidence=\"1\"> on<\/span><span id=\"timestamp_73_7_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:40.78 - 51:41.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3100.78\" data-end-seconds=\"3101.74\" data-confidence=\"1\"> Eye level<\/span><span id=\"timestamp_73_7_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:41.74 - 51:42.62, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3101.74\" data-end-seconds=\"3102.62\" data-confidence=\"1\"> establish,<\/span><span id=\"timestamp_73_7_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:42.92 - 51:43.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3102.92\" data-end-seconds=\"3103.02\" data-confidence=\"1\"> with<\/span><span id=\"timestamp_73_7_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:43.02 - 51:43.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3103.02\" data-end-seconds=\"3103.16\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_7_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:43.16 - 51:43.46, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3103.16\" data-end-seconds=\"3103.46\" data-confidence=\"1\"> it<\/span><span id=\"timestamp_73_7_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:43.46 - 51:43.68, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3103.46\" data-end-seconds=\"3103.68\" data-confidence=\"1\"> so<\/span><span id=\"timestamp_73_7_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:43.68 - 51:43.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3103.68\" data-end-seconds=\"3103.98\" data-confidence=\"1\"> not<\/span><span id=\"timestamp_73_7_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:43.98 - 51:44.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3103.98\" data-end-seconds=\"3104.14\" data-confidence=\"1\"> at<\/span><span id=\"timestamp_73_7_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:44.14 - 51:44.32, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3104.14\" data-end-seconds=\"3104.32\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_73_7_13\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:44.32 - 51:45.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3104.32\" data-end-seconds=\"3105.1\" data-confidence=\"1\"> Education<\/span><span id=\"timestamp_73_7_14\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:45.10 - 51:45.46, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3105.1\" data-end-seconds=\"3105.46\" data-confidence=\"1\"> goes,<\/span><span id=\"timestamp_73_8_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:45.62 - 51:45.96, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3105.62\" data-end-seconds=\"3105.96\" data-confidence=\"1\"> but<\/span><span id=\"timestamp_73_8_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:45.96 - 51:46.18, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3105.96\" data-end-seconds=\"3106.18\" data-confidence=\"1\"> at<\/span><span id=\"timestamp_73_8_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:46.18 - 51:46.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3106.18\" data-end-seconds=\"3106.4\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_73_8_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:46.40 - 51:47.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3106.4\" data-end-seconds=\"3107.3\" data-confidence=\"1\"> Relationship<\/span><span id=\"timestamp_73_8_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:47.30 - 51:48.20, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3107.3\" data-end-seconds=\"3108.2\" data-confidence=\"1\"> build up,<\/span><span id=\"timestamp_73_8_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:48.20 - 51:49.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3108.2\" data-end-seconds=\"3109.12\" data-confidence=\"1\"> with<\/span><span id=\"timestamp_73_8_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:49.12 - 51:49.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3109.12\" data-end-seconds=\"3109.42\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_8_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:49.42 - 51:50.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3109.42\" data-end-seconds=\"3110.02\" data-confidence=\"1\"> all<\/span><span id=\"timestamp_73_8_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:50.02 - 51:50.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3110.02\" data-end-seconds=\"3110.72\" data-confidence=\"1\"> Participants<\/span><span id=\"timestamp_73_8_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:50.72 - 51:51.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3110.72\" data-end-seconds=\"3111.94\" data-confidence=\"1\"> full<\/span><span id=\"timestamp_73_8_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:51.94 - 51:53.24, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3111.94\" data-end-seconds=\"3113.24\" data-confidence=\"1\"> autonomous<\/span><span id=\"timestamp_73_9_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:53.24 - 51:53.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3113.24\" data-end-seconds=\"3113.58\" data-confidence=\"1\"> about<\/span><span id=\"timestamp_73_9_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:53.58 - 51:53.86, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3113.58\" data-end-seconds=\"3113.86\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_9_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:53.86 - 51:54.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3113.86\" data-end-seconds=\"3114.8\" data-confidence=\"1\"> own<\/span><span id=\"timestamp_73_9_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:54.80 - 51:55.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3114.8\" data-end-seconds=\"3115.36\" data-confidence=\"1\"> Problems,<\/span><span id=\"timestamp_73_10_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:55.54 - 51:55.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3115.54\" data-end-seconds=\"3115.66\" data-confidence=\"1\"> about<\/span><span id=\"timestamp_73_10_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:55.66 - 51:55.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3115.66\" data-end-seconds=\"3115.74\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_10_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:55.74 - 51:56.00, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3115.74\" data-end-seconds=\"3116\" data-confidence=\"1\"> own<\/span><span id=\"timestamp_73_10_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:56.00 - 51:57.56, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3116\" data-end-seconds=\"3117.56\" data-confidence=\"1\"> Problem definitions<\/span><span id=\"timestamp_73_10_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:57.56 - 51:58.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3117.56\" data-end-seconds=\"3118.1\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_10_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:58.10 - 51:58.54, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3118.1\" data-end-seconds=\"3118.54\" data-confidence=\"1\"> Sovereignty<\/span><span id=\"timestamp_73_10_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:58.54 - 51:59.62, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3118.54\" data-end-seconds=\"3119.62\" data-confidence=\"1\"> keep<\/span><span id=\"timestamp_73_10_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"51:59.62 - 52:00.76, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3119.62\" data-end-seconds=\"3120.76\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_73_10_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:00.76 - 52:01.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3120.76\" data-end-seconds=\"3121.06\" data-confidence=\"1\"> about<\/span><span id=\"timestamp_73_10_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:01.06 - 52:01.24, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3121.06\" data-end-seconds=\"3121.24\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_73_10_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:01.24 - 52:02.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3121.24\" data-end-seconds=\"3122.16\" data-confidence=\"1\"> Exchange<\/span><span id=\"timestamp_73_11_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:02.16 - 52:03.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3122.16\" data-end-seconds=\"3123.02\" data-confidence=\"1\"> about it<\/span><span id=\"timestamp_73_11_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:03.02 - 52:03.70, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3123.02\" data-end-seconds=\"3123.7\" data-confidence=\"1\"> new<\/span><span id=\"timestamp_73_11_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:03.70 - 52:04.60, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3123.7\" data-end-seconds=\"3124.6\" data-confidence=\"1\"> Perspectives<\/span><span id=\"timestamp_73_11_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:04.60 - 52:05.20, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3124.6\" data-end-seconds=\"3125.2\" data-confidence=\"1\"> Win<\/span><span id=\"timestamp_73_11_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:05.20 - 52:05.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3125.2\" data-end-seconds=\"3125.58\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_73_11_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:05.58 - 52:06.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3125.58\" data-end-seconds=\"3126.02\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_73_11_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:06.02 - 52:07.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3126.02\" data-end-seconds=\"3127.12\" data-confidence=\"1\"> independent<\/span><span id=\"timestamp_73_11_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:07.12 - 52:07.92, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3127.12\" data-end-seconds=\"3127.92\" data-confidence=\"1\"> Learning process<\/span><span id=\"timestamp_73_11_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:07.92 - 52:08.86, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3127.92\" data-end-seconds=\"3128.86\" data-confidence=\"1\"> apply.<\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_74\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"3129.36\" data-end-seconds=\"3153.68\">\n<div>\n<div class=\"flex group\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\" title=\"52:09.36\">[52:09]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\" contenteditable=\"true\"><span id=\"timestamp_74_0_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:09.36 - 52:10.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3129.36\" data-end-seconds=\"3130.16\" data-confidence=\"1\">For<\/span><span id=\"timestamp_74_0_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:10.16 - 52:10.28, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3130.16\" data-end-seconds=\"3130.28\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_74_0_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:10.28 - 52:11.08, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3130.28\" data-end-seconds=\"3131.08\" data-confidence=\"1\"> The challenges<\/span><span id=\"timestamp_74_0_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:11.08 - 52:11.38, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3131.08\" data-end-seconds=\"3131.38\" data-confidence=\"1\"> for<\/span><span id=\"timestamp_74_0_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:11.38 - 52:11.48, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3131.38\" data-end-seconds=\"3131.48\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_74_0_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:11.48 - 52:11.92, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3131.48\" data-end-seconds=\"3131.92\" data-confidence=\"1\"> Consultant<\/span><span id=\"timestamp_74_0_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:11.92 - 52:12.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3131.92\" data-end-seconds=\"3132.1\" data-confidence=\"1\"> is<\/span><span id=\"timestamp_74_0_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:12.10 - 52:12.48, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3132.1\" data-end-seconds=\"3132.48\" data-confidence=\"1\"> clear<\/span><span id=\"timestamp_74_0_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:12.48 - 52:12.88, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3132.48\" data-end-seconds=\"3132.88\" data-confidence=\"1\"> become,<\/span><span id=\"timestamp_74_1_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:13.18 - 52:13.48, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3133.18\" data-end-seconds=\"3133.48\" data-confidence=\"1\"> that<\/span><span id=\"timestamp_74_1_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:13.48 - 52:13.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3133.48\" data-end-seconds=\"3133.66\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_74_1_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:13.66 - 52:13.88, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3133.66\" data-end-seconds=\"3133.88\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_74_1_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:13.88 - 52:14.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3133.88\" data-end-seconds=\"3134.74\" data-confidence=\"1\"> Balancing act<\/span><span id=\"timestamp_74_1_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:14.74 - 52:14.90, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3134.74\" data-end-seconds=\"3134.9\" data-confidence=\"1\"> is<\/span><span id=\"timestamp_74_1_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:14.90 - 52:15.04, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3134.9\" data-end-seconds=\"3135.04\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_74_1_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:15.04 - 52:15.20, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3135.04\" data-end-seconds=\"3135.2\" data-confidence=\"1\"> always<\/span><span id=\"timestamp_74_1_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:15.20 - 52:15.34, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3135.2\" data-end-seconds=\"3135.34\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_74_1_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:15.34 - 52:15.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3135.34\" data-end-seconds=\"3135.74\" data-confidence=\"1\"> Danger<\/span><span id=\"timestamp_74_1_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:15.74 - 52:15.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3135.74\" data-end-seconds=\"3135.94\" data-confidence=\"1\"> is,<\/span><span id=\"timestamp_74_1_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:16.08 - 52:16.86, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3136.08\" data-end-seconds=\"3136.86\" data-confidence=\"1\"> to slip<\/span><span id=\"timestamp_74_1_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:16.86 - 52:17.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3136.86\" data-end-seconds=\"3137.1\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_74_1_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:17.10 - 52:17.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3137.1\" data-end-seconds=\"3137.42\" data-confidence=\"1\"> a<\/span><span id=\"timestamp_74_2_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:17.42 - 52:19.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3137.42\" data-end-seconds=\"3139.1\" data-confidence=\"1\"> Expert behaviour,<\/span><span id=\"timestamp_74_2_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:19.24 - 52:19.32, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3139.24\" data-end-seconds=\"3139.32\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_74_2_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:19.32 - 52:19.48, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3139.32\" data-end-seconds=\"3139.48\" data-confidence=\"1\"> a<\/span><span id=\"timestamp_74_2_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:19.48 - 52:20.52, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3139.48\" data-end-seconds=\"3140.52\" data-confidence=\"1\"> Expertise<\/span><span id=\"timestamp_74_2_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:20.52 - 52:20.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3140.52\" data-end-seconds=\"3140.72\" data-confidence=\"1\"> it<\/span><span id=\"timestamp_74_2_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:20.72 - 52:21.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3140.72\" data-end-seconds=\"3141.02\" data-confidence=\"1\"> better<\/span><span id=\"timestamp_74_2_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:21.02 - 52:21.22, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3141.02\" data-end-seconds=\"3141.22\" data-confidence=\"1\"> to<\/span><span id=\"timestamp_74_2_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:21.22 - 52:21.60, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3141.22\" data-end-seconds=\"3141.6\" data-confidence=\"1\"> know<\/span><span id=\"timestamp_74_2_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:21.60 - 52:22.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3141.6\" data-end-seconds=\"3142.42\" data-confidence=\"1\"> or<\/span><span id=\"timestamp_74_2_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:22.42 - 52:22.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3142.42\" data-end-seconds=\"3142.58\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_74_2_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:22.58 - 52:22.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3142.58\" data-end-seconds=\"3142.66\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_74_2_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:22.66 - 52:22.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3142.66\" data-end-seconds=\"3142.98\" data-confidence=\"1\"> other<\/span><span id=\"timestamp_74_2_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:22.98 - 52:23.38, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3142.98\" data-end-seconds=\"3143.38\" data-confidence=\"1\"> Page<\/span><span id=\"timestamp_74_3_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:23.38 - 52:23.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3143.38\" data-end-seconds=\"3143.66\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_74_3_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:23.66 - 52:24.52, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3143.66\" data-end-seconds=\"3144.52\" data-confidence=\"1\"> Clients<\/span><span id=\"timestamp_74_3_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:24.52 - 52:25.00, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3144.52\" data-end-seconds=\"3145\" data-confidence=\"1\"> educate<\/span><span id=\"timestamp_74_3_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:25.00 - 52:25.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3145\" data-end-seconds=\"3145.26\" data-confidence=\"1\"> to<\/span><span id=\"timestamp_74_3_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:25.26 - 52:25.68, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3145.26\" data-end-seconds=\"3145.68\" data-confidence=\"1\"> want<\/span><span id=\"timestamp_74_3_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:25.68 - 52:26.44, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3145.68\" data-end-seconds=\"3146.44\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_74_3_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:26.44 - 52:26.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3146.44\" data-end-seconds=\"3146.98\" data-confidence=\"1\"> light<\/span><span id=\"timestamp_74_3_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:26.98 - 52:27.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3146.98\" data-end-seconds=\"3147.14\" data-confidence=\"1\"> on<\/span><span id=\"timestamp_74_3_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:27.14 - 52:27.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3147.14\" data-end-seconds=\"3147.26\" data-confidence=\"1\"> him<\/span><span id=\"timestamp_74_3_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:27.26 - 52:28.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3147.26\" data-end-seconds=\"3148.06\" data-confidence=\"1\"> to look down.<\/span><span id=\"timestamp_74_4_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:28.34 - 52:28.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3148.34\" data-end-seconds=\"3148.94\" data-confidence=\"1\"> I<\/span><span id=\"timestamp_74_4_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:28.94 - 52:29.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3148.94\" data-end-seconds=\"3149.06\" data-confidence=\"1\"> hope,<\/span><span id=\"timestamp_74_4_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:29.14 - 52:29.24, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3149.14\" data-end-seconds=\"3149.24\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_74_4_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:29.24 - 52:29.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3149.24\" data-end-seconds=\"3149.36\" data-confidence=\"1\"> is<\/span><span id=\"timestamp_74_4_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:29.36 - 52:29.70, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3149.36\" data-end-seconds=\"3149.7\" data-confidence=\"1\"> clear<\/span><span id=\"timestamp_74_4_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:29.70 - 52:30.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3149.7\" data-end-seconds=\"3150.14\" data-confidence=\"1\"> become<\/span><span id=\"timestamp_74_4_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:30.14 - 52:30.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3150.14\" data-end-seconds=\"3150.98\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_74_4_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:30.98 - 52:31.44, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3150.98\" data-end-seconds=\"3151.44\" data-confidence=\"1\"> You<\/span><span id=\"timestamp_74_4_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:31.44 - 52:31.78, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3151.44\" data-end-seconds=\"3151.78\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_74_4_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:31.78 - 52:32.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3151.78\" data-end-seconds=\"3152.02\" data-confidence=\"1\"> Yours,<\/span><span id=\"timestamp_74_4_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:32.12 - 52:32.32, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3152.12\" data-end-seconds=\"3152.32\" data-confidence=\"1\"> love<\/span><span id=\"timestamp_74_4_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:32.32 - 52:33.02, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3152.32\" data-end-seconds=\"3153.02\" data-confidence=\"1\"> Listener<\/span><span id=\"timestamp_74_4_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:33.02 - 52:33.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3153.02\" data-end-seconds=\"3153.12\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_74_4_13\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:33.12 - 52:33.68, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3153.12\" data-end-seconds=\"3153.68\" data-confidence=\"1\"> Listeners.<\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-4 w-full max-w-7xl\">\n<div id=\"paragraph_75\" class=\"scroll-mt-28\" data-is-paragraph=\"true\" data-testid=\"transcript-paragraph\" data-start-seconds=\"3154.2\" data-end-seconds=\"3194.3\">\n<div>\n<div class=\"flex group\">\n<div class=\"border-l-&#091;3px&#093; border-gray-200 group-hover:border-indigo-300 my-&#091;2px&#093;\"><\/div>\n<div class=\"inline flex-1 pl-2\"><span class=\"opacity-70 hover:opacity-100 cursor-pointer whitespace-normal tabular-nums\" title=\"52:34.20\">[52:34]<\/span><span class=\"focus:outline-none scroll-mt-28 px-2\" contenteditable=\"true\"><span id=\"timestamp_75_0_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:34.20 - 52:34.60, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3154.2\" data-end-seconds=\"3154.6\" data-confidence=\"1\">Could<\/span><span id=\"timestamp_75_0_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:34.60 - 52:34.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3154.6\" data-end-seconds=\"3154.94\" data-confidence=\"1\"> this<\/span><span id=\"timestamp_75_0_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:34.94 - 52:35.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3154.94\" data-end-seconds=\"3155.42\" data-confidence=\"1\"> Episode<\/span><span id=\"timestamp_75_0_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:35.42 - 52:35.74, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3155.42\" data-end-seconds=\"3155.74\" data-confidence=\"1\"> something<\/span><span id=\"timestamp_75_0_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:35.74 - 52:36.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3155.74\" data-end-seconds=\"3156.4\" data-confidence=\"1\"> from it.<\/span><span id=\"timestamp_75_1_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:36.58 - 52:36.92, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3156.58\" data-end-seconds=\"3156.92\" data-confidence=\"1\"> And<\/span><span id=\"timestamp_75_1_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:36.92 - 52:37.08, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3156.92\" data-end-seconds=\"3157.08\" data-confidence=\"1\"> when<\/span><span id=\"timestamp_75_1_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:37.08 - 52:37.24, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3157.08\" data-end-seconds=\"3157.24\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_75_1_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:37.24 - 52:37.44, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3157.24\" data-end-seconds=\"3157.44\" data-confidence=\"1\"> so<\/span><span id=\"timestamp_75_1_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:37.44 - 52:37.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3157.44\" data-end-seconds=\"3157.66\" data-confidence=\"1\"> is,<\/span><span id=\"timestamp_75_1_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:38.04 - 52:38.24, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3158.04\" data-end-seconds=\"3158.24\" data-confidence=\"1\"> look forward to<\/span><span id=\"timestamp_75_1_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:38.24 - 52:38.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3158.24\" data-end-seconds=\"3158.36\" data-confidence=\"1\"> we<\/span><span id=\"timestamp_75_1_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:38.36 - 52:38.50, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3158.36\" data-end-seconds=\"3158.5\" data-confidence=\"1\"> us<\/span><span id=\"timestamp_75_1_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:38.50 - 52:38.84, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3158.5\" data-end-seconds=\"3158.84\" data-confidence=\"1\"> of course,<\/span><span id=\"timestamp_75_1_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:39.14 - 52:39.48, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3159.14\" data-end-seconds=\"3159.48\" data-confidence=\"1\"> when<\/span><span id=\"timestamp_75_1_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:39.48 - 52:39.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3159.48\" data-end-seconds=\"3159.58\" data-confidence=\"1\"> Yours<\/span><span id=\"timestamp_75_1_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:39.58 - 52:39.84, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3159.58\" data-end-seconds=\"3159.84\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_75_1_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:39.84 - 52:40.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3159.84\" data-end-seconds=\"3160.12\" data-confidence=\"1\"> Like<\/span><span id=\"timestamp_75_1_13\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:40.12 - 52:40.46, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3160.12\" data-end-seconds=\"3160.46\" data-confidence=\"1\"> gives<\/span><span id=\"timestamp_75_1_14\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:40.46 - 52:41.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3160.46\" data-end-seconds=\"3161.1\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_75_2_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:41.10 - 52:41.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3161.1\" data-end-seconds=\"3161.66\" data-confidence=\"1\"> one<\/span><span id=\"timestamp_75_2_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:41.66 - 52:42.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3161.66\" data-end-seconds=\"3162.12\" data-confidence=\"1\"> Comment<\/span><span id=\"timestamp_75_2_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:42.12 - 52:42.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3162.12\" data-end-seconds=\"3162.66\" data-confidence=\"1\"> leaves,<\/span><span id=\"timestamp_75_2_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:42.66 - 52:43.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3162.66\" data-end-seconds=\"3163.26\" data-confidence=\"1\"> With pleasure<\/span><span id=\"timestamp_75_2_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:43.26 - 52:43.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3163.26\" data-end-seconds=\"3163.4\" data-confidence=\"1\"> also<\/span><span id=\"timestamp_75_2_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:43.40 - 52:43.96, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3163.4\" data-end-seconds=\"3163.96\" data-confidence=\"1\"> Enquiries<\/span><span id=\"timestamp_75_2_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:43.96 - 52:44.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3163.96\" data-end-seconds=\"3164.26\" data-confidence=\"1\"> provides,<\/span><span id=\"timestamp_75_2_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:44.36 - 52:44.52, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3164.36\" data-end-seconds=\"3164.52\" data-confidence=\"1\"> so that<\/span><span id=\"timestamp_75_2_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:44.52 - 52:44.82, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3164.52\" data-end-seconds=\"3164.82\" data-confidence=\"1\"> we<\/span><span id=\"timestamp_75_2_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:44.82 - 52:45.50, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3164.82\" data-end-seconds=\"3165.5\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_75_2_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:45.50 - 52:45.86, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3165.5\" data-end-seconds=\"3165.86\" data-confidence=\"1\"> Topic<\/span><span id=\"timestamp_75_2_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:45.86 - 52:46.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3165.86\" data-end-seconds=\"3166.16\" data-confidence=\"1\"> again<\/span><span id=\"timestamp_75_2_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:46.16 - 52:47.10, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3166.16\" data-end-seconds=\"3167.1\" data-confidence=\"1\"> take up.<\/span><span id=\"timestamp_75_3_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:47.52 - 52:47.96, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3167.52\" data-end-seconds=\"3167.96\" data-confidence=\"1\"> For<\/span><span id=\"timestamp_75_3_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:47.96 - 52:48.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3167.96\" data-end-seconds=\"3168.06\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_75_3_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:48.06 - 52:48.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3168.06\" data-end-seconds=\"3168.3\" data-confidence=\"1\"> Moment<\/span><span id=\"timestamp_75_3_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:48.30 - 52:48.76, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3168.3\" data-end-seconds=\"3168.76\" data-confidence=\"1\"> thank you<\/span><span id=\"timestamp_75_3_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:48.76 - 52:48.86, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3168.76\" data-end-seconds=\"3168.86\" data-confidence=\"1\"> I<\/span><span id=\"timestamp_75_3_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:48.86 - 52:49.04, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3168.86\" data-end-seconds=\"3169.04\" data-confidence=\"1\"> me<\/span><span id=\"timestamp_75_3_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:49.04 - 52:49.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3169.04\" data-end-seconds=\"3169.26\" data-confidence=\"1\"> with<\/span><span id=\"timestamp_75_3_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:49.26 - 52:49.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3169.26\" data-end-seconds=\"3169.42\" data-confidence=\"1\"> you<\/span><span id=\"timestamp_75_3_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:49.42 - 52:49.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3169.42\" data-end-seconds=\"3169.58\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_75_3_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:49.58 - 52:49.92, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3169.58\" data-end-seconds=\"3169.92\" data-confidence=\"1\"> yourselves,<\/span><span id=\"timestamp_75_3_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:50.14 - 52:50.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3170.14\" data-end-seconds=\"3170.26\" data-confidence=\"1\"> that<\/span><span id=\"timestamp_75_3_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:50.26 - 52:50.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3170.26\" data-end-seconds=\"3170.42\" data-confidence=\"1\"> her<\/span><span id=\"timestamp_75_3_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:50.42 - 52:50.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3170.42\" data-end-seconds=\"3170.58\" data-confidence=\"1\"> here<\/span><span id=\"timestamp_75_3_13\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:50.58 - 52:50.76, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3170.58\" data-end-seconds=\"3170.76\" data-confidence=\"1\"> with<\/span><span id=\"timestamp_75_3_14\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:50.76 - 52:50.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3170.76\" data-end-seconds=\"3170.98\" data-confidence=\"1\"> thereby<\/span><span id=\"timestamp_75_3_15\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:50.98 - 52:51.24, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3170.98\" data-end-seconds=\"3171.24\" data-confidence=\"1\"> maintained<\/span><span id=\"timestamp_75_4_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:51.24 - 52:51.50, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3171.24\" data-end-seconds=\"3171.5\" data-confidence=\"1\"> at the<\/span><span id=\"timestamp_75_4_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:51.50 - 52:51.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3171.5\" data-end-seconds=\"3171.98\" data-confidence=\"1\"> Podcast<\/span><span id=\"timestamp_75_4_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:51.98 - 52:52.18, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3171.98\" data-end-seconds=\"3172.18\" data-confidence=\"1\"> Good<\/span><span id=\"timestamp_75_4_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:52.18 - 52:52.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3172.18\" data-end-seconds=\"3172.36\" data-confidence=\"1\"> through<\/span><span id=\"timestamp_75_4_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:52.36 - 52:52.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3172.36\" data-end-seconds=\"3172.58\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_75_4_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:52.58 - 52:52.88, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3172.58\" data-end-seconds=\"3172.88\" data-confidence=\"1\"> Time,<\/span><span id=\"timestamp_75_4_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:53.14 - 52:53.32, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3173.14\" data-end-seconds=\"3173.32\" data-confidence=\"1\"> that<\/span><span id=\"timestamp_75_4_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:53.32 - 52:53.76, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3173.32\" data-end-seconds=\"3173.76\" data-confidence=\"1\"> her<\/span><span id=\"timestamp_75_4_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:53.76 - 52:54.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3173.76\" data-end-seconds=\"3174.58\" data-confidence=\"1\"> this<\/span><span id=\"timestamp_75_4_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:54.58 - 52:55.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3174.58\" data-end-seconds=\"3175.12\" data-confidence=\"1\"> Podcast<\/span><span id=\"timestamp_75_4_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:55.12 - 52:55.58, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3175.12\" data-end-seconds=\"3175.58\" data-confidence=\"1\"> through<\/span><span id=\"timestamp_75_4_11\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:55.58 - 52:55.98, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3175.58\" data-end-seconds=\"3175.98\" data-confidence=\"1\"> yours<\/span><span id=\"timestamp_75_4_12\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:55.98 - 52:57.44, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3175.98\" data-end-seconds=\"3177.44\" data-confidence=\"1\"> Attention<\/span><span id=\"timestamp_75_4_13\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:57.44 - 52:58.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3177.44\" data-end-seconds=\"3178.12\" data-confidence=\"1\"> supported.<\/span><span id=\"timestamp_75_5_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:58.24 - 52:58.72, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3178.24\" data-end-seconds=\"3178.72\" data-confidence=\"1\"> And<\/span><span id=\"timestamp_75_5_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:58.72 - 52:58.86, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3178.72\" data-end-seconds=\"3178.86\" data-confidence=\"1\"> I<\/span><span id=\"timestamp_75_5_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:58.86 - 52:59.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3178.86\" data-end-seconds=\"3179.12\" data-confidence=\"1\"> wish<\/span><span id=\"timestamp_75_5_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:59.12 - 52:59.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3179.12\" data-end-seconds=\"3179.4\" data-confidence=\"1\"> you<\/span><span id=\"timestamp_75_5_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:59.40 - 52:59.84, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3179.4\" data-end-seconds=\"3179.84\" data-confidence=\"1\"> everything<\/span><span id=\"timestamp_75_5_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"52:59.84 - 53:00.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3179.84\" data-end-seconds=\"3180.36\" data-confidence=\"1\"> Good<\/span><span id=\"timestamp_75_5_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:00.36 - 53:01.22, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3180.36\" data-end-seconds=\"3181.22\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_75_5_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:01.22 - 53:01.48, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3181.22\" data-end-seconds=\"3181.48\" data-confidence=\"1\"> wish<\/span><span id=\"timestamp_75_5_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:01.48 - 53:01.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3181.48\" data-end-seconds=\"3181.66\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_75_5_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:01.66 - 53:02.06, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3181.66\" data-end-seconds=\"3182.06\" data-confidence=\"1\"> Best.<\/span><span id=\"timestamp_75_6_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:02.06 - 53:03.04, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3182.06\" data-end-seconds=\"3183.04\" data-confidence=\"1\"> Yours<\/span><span id=\"timestamp_75_6_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:03.04 - 53:03.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3183.04\" data-end-seconds=\"3183.36\" data-confidence=\"1\"> Sascha,<\/span><span id=\"timestamp_75_6_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:03.54 - 53:03.94, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3183.54\" data-end-seconds=\"3183.94\" data-confidence=\"1\"> host<\/span><span id=\"timestamp_75_6_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:03.94 - 53:04.20, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3183.94\" data-end-seconds=\"3184.2\" data-confidence=\"1\"> this<\/span><span id=\"timestamp_75_6_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:04.20 - 53:05.00, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3184.2\" data-end-seconds=\"3185\" data-confidence=\"1\"> Podcasts<\/span><span id=\"timestamp_75_6_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:05.00 - 53:05.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3185\" data-end-seconds=\"3185.36\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_75_6_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:05.36 - 53:06.52, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3185.36\" data-end-seconds=\"3186.52\" data-confidence=\"1\"> Founder<\/span><span id=\"timestamp_75_6_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:06.52 - 53:06.64, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3186.52\" data-end-seconds=\"3186.64\" data-confidence=\"1\"> from<\/span><span id=\"timestamp_75_6_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:06.64 - 53:07.18, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3186.64\" data-end-seconds=\"3187.18\" data-confidence=\"1\"> Incrofilma,<\/span><span id=\"timestamp_75_7_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:07.20 - 53:07.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3187.2\" data-end-seconds=\"3187.3\" data-confidence=\"1\"> the<\/span><span id=\"timestamp_75_7_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:07.30 - 53:07.66, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3187.3\" data-end-seconds=\"3187.66\" data-confidence=\"1\"> Institute<\/span><span id=\"timestamp_75_7_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:07.66 - 53:07.80, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3187.66\" data-end-seconds=\"3187.8\" data-confidence=\"1\"> for<\/span><span id=\"timestamp_75_7_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:07.80 - 53:08.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3187.8\" data-end-seconds=\"3188.26\" data-confidence=\"1\"> Conflict<\/span><span id=\"timestamp_75_7_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:08.26 - 53:08.36, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3188.26\" data-end-seconds=\"3188.36\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_75_7_5\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:08.36 - 53:09.52, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3188.36\" data-end-seconds=\"3189.52\" data-confidence=\"1\"> Negotiation management<\/span><span id=\"timestamp_75_7_6\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:09.52 - 53:10.12, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3189.52\" data-end-seconds=\"3190.12\" data-confidence=\"1\"> here<\/span><span id=\"timestamp_75_7_7\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:10.12 - 53:10.26, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3190.12\" data-end-seconds=\"3190.26\" data-confidence=\"1\"> in<\/span><span id=\"timestamp_75_7_8\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:10.26 - 53:10.68, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3190.26\" data-end-seconds=\"3190.68\" data-confidence=\"1\"> Leipzig<\/span><span id=\"timestamp_75_7_9\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:10.68 - 53:10.82, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3190.68\" data-end-seconds=\"3190.82\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_75_7_10\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:10.82 - 53:11.14, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3190.82\" data-end-seconds=\"3191.14\" data-confidence=\"1\"> Partner<\/span><span id=\"timestamp_75_8_0\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:11.14 - 53:11.40, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3191.14\" data-end-seconds=\"3191.4\" data-confidence=\"1\"> for<\/span><span id=\"timestamp_75_8_1\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:11.40 - 53:12.16, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3191.4\" data-end-seconds=\"3192.16\" data-confidence=\"1\"> professional<\/span><span id=\"timestamp_75_8_2\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:12.16 - 53:13.22, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3192.16\" data-end-seconds=\"3193.22\" data-confidence=\"1\"> Mediation<\/span><span id=\"timestamp_75_8_3\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:13.22 - 53:13.42, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3193.22\" data-end-seconds=\"3193.42\" data-confidence=\"1\"> and<\/span><span id=\"timestamp_75_8_4\" class=\"whitespace-pre-wrap scroll-mt-28 hover:bg-blue-50\" title=\"53:13.42 - 53:14.30, Confidence: 1\" data-testid=\"transcript-line-timestamp\" data-is-timestamp=\"true\" data-start-seconds=\"3193.42\" data-end-seconds=\"3194.3\" data-confidence=\"1\"> Coaching training.<\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<footer id=\"sticky-footer\" class=\"fixed bottom-0 left-0 right-0 z-50\">\n<div class=\"bg-white flex flex-col w-full justify-center print:hidden\"><\/div>\n<\/footer>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":16164,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,183,112,314,1371,1224,42],"tags":[170,171,1377,1372,1375,83,1376,1374,1373],"class_list":["post-16161","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","category-audio","category-coaching","category-inkovema-podcast","category-kompetenzanforderungen","category-organisationsberatung","category-podcast","tag-ambiguitaet","tag-ambivalenz","tag-erzaehlfreude","tag-kundenzufriedenheit","tag-lotsenkompetenz","tag-paradoxie","tag-resonanzstaerke","tag-symbioseimmunitaet","tag-unsicherheitstoleranz"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.5) - 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Im Gespr\u00e4ch mit Klaus Eidenschink - INKOVEMA - Mediation und Mediationsausbildung Leipzig<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/inkovema.de\/en\/blog\/224-gddz-10-requirements-organisation-consultant-klaus-eidenschink\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"#224 GddZ - 10 Anforderungen an Organisationsberater. 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