{"id":12276,"date":"2023-11-04T07:25:43","date_gmt":"2023-11-04T06:25:43","guid":{"rendered":"https:\/\/inkovema.de\/?p=12276"},"modified":"2025-08-05T12:25:17","modified_gmt":"2025-08-05T10:25:17","slug":"conflict-management-leadership-task-joerg-pulfrich-146","status":"publish","type":"post","link":"https:\/\/inkovema.de\/en\/blog\/conflict-management-leadership-task-joerg-pulfrich-146\/","title":{"rendered":"Conflict management as a management task. In conversation with J\u00f6rg Pulfrich (INKOVEMA podcast #146)"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container gradient-container-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 sep-underline sep-solid fusion-title-text fusion-title-size-four\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:16;--minFontSize:16;line-height:1.5;\"><h4>INKOVEMA Podcast &#8222;Well through time&#8220;<\/h4><\/h4><\/div><div class=\"fusion-title title fusion-title-2 sep-underline sep-solid fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:1.4;\"><h1>#146 &#8211; Conflict management as a management task<\/h1><\/h1><\/div><div class=\"fusion-title title fusion-title-3 sep-underline sep-solid fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;line-height:1.5;\"><h2>System-compatible support from external conflict experts - using the example of the Fraunhofer Mediator Pool. In conversation with J\u00f6rg Pulfrich<\/h2><\/h3><\/div><div class=\"fusion-text fusion-text-1\"><p>Well through time. The podcast about mediation, conflict coaching and organisational consulting.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><script class=\"podigee-podcast-player\" src=\"https:\/\/player.podigee-cdn.net\/podcast-player\/javascripts\/podigee-podcast-player.js\" data-configuration=\"https:\/\/inkovema.podigee.io\/147-146-konfliktmanagement-als-fuhrungsaufgabe-im-gesprach-mit-jorg-pulfrich\/embed?context=external\"><\/script><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-2\"><p><strong>J\u00f6rg Pulfrich<\/strong>Executive coach and experienced leader of executive development programmes and leadership measures.<br \/>\nDeveloped and manages the mediator pool of the Fraunhofer-Gesellschaft and thus has sound knowledge at the intersection of internal organisational management work and external conflict mediation work.<\/p>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><div class=\"fusion-text fusion-text-3\"><h2>Contents:<\/h2>\n<ul class=\"ul1\">\n<li class=\"li1\"><strong>Intersection of internal organisational leadership and external conflict mediation.<\/strong><\/li>\n<li class=\"li1\"><b>Orientation<\/b><b>points for managers to manage conflicts in the team themselves or on their behalf, to mediate, etc.<\/b>.<\/li>\n<li class=\"li1\">Relevant perspectives for the question of (systematic) conflict management in organisations:\n<ul class=\"ul1\">\n<li class=\"li1\"><b>Organisation,<\/b><\/li>\n<li class=\"li1\"><b>Manager,<\/b><\/li>\n<li class=\"li1\">\u00a0<strong>Employees<\/strong><\/li>\n<\/ul>\n<\/li>\n<li class=\"li1\">Involvement and impact of external conflict experts and mediators <strong>on<\/strong><b> the management system?<\/b><\/li>\n<li class=\"li1\"><b>Side effects of external mediators<\/b>?<\/li>\n<\/ul>\n<h2><\/h2>\n<h2>Context: Conflict management as a management task<\/h2>\n<p>Conflict management plays a crucial role for managers, as it directly influences the working atmosphere, employee satisfaction and productivity.<\/p>\n<p>Important aspects for managers:<\/p>\n<div class=\"group w-full text-token-text-primary border-b border-black\/10 gizmo:border-0 dark:border-gray-900\/50 gizmo:dark:border-0 bg-gray-50 gizmo:bg-transparent dark:bg-&#091;#444654&#093; gizmo:dark:bg-transparent\" data-testid=\"conversation-turn-3\">\n<div class=\"p-4 gizmo:py-2 justify-center text-base md:gap-6 md:py-6 m-auto\">\n<div class=\"flex flex-1 gap-4 text-base mx-auto md:gap-6 gizmo:gap-3 gizmo:md:px-5 gizmo:lg:px-1 gizmo:xl:px-5 md:max-w-2xl lg:max-w-&#091;38rem&#093; gizmo:md:max-w-3xl gizmo:lg:max-w-&#091;40rem&#093; gizmo:xl:max-w-&#091;48rem&#093; xl:max-w-3xl }\">\n<div class=\"relative flex w-&#091;calc(100%-50px)&#093; flex-col gizmo:w-full lg:w-&#091;calc(100%-115px)&#093; agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex flex-grow flex-col max-w-full gap-3 gizmo:gap-0\">\n<div class=\"min-h-&#091;20px&#093; flex flex-col items-start gap-3 whitespace-pre-wrap break-words overflow-x-auto\" data-message-author-role=\"assistant\" data-message-id=\"f2ddd10f-5cf9-4b3e-beff-f99a0fcd336e\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<ol>\n<li><strong>Maintaining a positive working environment<\/strong>Dealing with conflicts, tensions and conflicting interests is essential for the working atmosphere of everyone involved. For employees, the working atmosphere is regularly the most important criterion for their commitment to the organisation.<\/li>\n<li><strong>Quality and productivity<\/strong>Unresolved conflicts can lead to a reduction in work performance. Effective conflict management helps to resolve problems so that employees can concentrate on their tasks again.<\/li>\n<li><strong>Cooperation and teamwork<\/strong>Conflicts influence teamwork, sometimes constructively, but usually destructively. As elsewhere, relationships deteriorate if the potential for conflict is not addressed consciously and constructively. Managers must support team members in overcoming their differences and working together productively.<\/li>\n<li><strong>Staff turnover and employee retention<\/strong>Good conflict management can help employees to feel valued and understood, ensures clarity in working relationships and definitely increases employee loyalty.<\/li>\n<li><strong>Development of a learning organisation<\/strong>Conflicts offer opportunities to learn and improve processes and relationships. Managers can use these opportunities to further develop the organisation as a whole.<\/li>\n<\/ol>\n<h2>The organisation's expectations of managers in the area of conflict management<\/h2>\n<ul>\n<li><strong>Efficiency<\/strong>Quick and effective resolution of conflicts to minimise interruptions to business processes.<\/li>\n<li><strong>Professionalism<\/strong>Professional handling of conflicts while maintaining corporate values and guidelines.<\/li>\n<li><strong>Mediation ability<\/strong>The ability to act as a neutral mediator between parties.<\/li>\n<li><strong>Prevention<\/strong>Avoid conflicts through proactive action, for example by creating clear communication channels and responsibilities.<\/li>\n<\/ul>\n<h2>Employees' expectations of managers in the area of conflict management<\/h2>\n<ul>\n<li><strong>Fairness<\/strong>Impartial but committed handling of potential conflicts that have arisen or escalated.<\/li>\n<li><strong>Support for<\/strong>Help in articulating their concerns and needs. (Lead conflicts into communication! &#8222;Put the fish on the table&#8220;)<\/li>\n<li><strong>Listening\/witnessing<\/strong>A manager who listens and tries to understand the causes of conflicts in order to make decisions based on them builds trust.<\/li>\n<li><strong>Transparency<\/strong>Open communication on how to deal with conflicts and decisions made.<\/li>\n<\/ul>\n<p>Overall, conflict management is a core competence for managers that has a significant impact on employee well-being, team efficiency and organisational performance.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>Left:<\/h2>\n<ul>\n<li><a href=\"https:\/\/www.linkedin.com\/in\/joerg-pulfrich-65a24013\/?originalSubdomain=de\" target=\"_blank\" rel=\"noopener\">J\u00f6rg Pulfrich on Linkedin<\/a><\/li>\n<\/ul>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:20px;margin-bottom:20px;width:100%;\"><div class=\"fusion-separator-border sep-single\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ffffff;border-color:#ffffff;border-top-width:1px;\"><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":12277,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,183,314,896,96,389,42],"tags":[125,858,14,1106],"class_list":["post-12276","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","category-audio","category-inkovema-podcast","category-konfliktmanagementsystem","category-mediation-in-und-fuer-organisationen","category-mediationsfelder","category-podcast","tag-coaching","tag-konfliktmanagementsystem","tag-mediation","tag-mediatorenpool"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.2 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Konfliktmanagement als F\u00fchrungsaufgabe. 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Seit 2026 Mitherausgeber der Fachzeitschrift KonfliktDynamik. Begr\u00fcnder der Elemente der Mediation (www.elemente-der-mediation.de) sowie Inhaber von INKOVEMA. Begeisterter Fernwanderer und Fussballfan, der aktuell den Vaterfreuden den Vorrang einr\u00e4umt - so gut er kann. Lebt in Leipzig und arbeitet bundesweit.","sameAs":["https:\/\/www.facebook.com\/inkovema","https:\/\/www.linkedin.com\/in\/sascha-weigel-a7b98b25\/","https:\/\/x.com\/Sascha_Weigel"]}]}},"_links":{"self":[{"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/posts\/12276","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/comments?post=12276"}],"version-history":[{"count":0,"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/posts\/12276\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/media\/12277"}],"wp:attachment":[{"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/media?parent=12276"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/categories?post=12276"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/inkovema.de\/en\/wp-json\/wp\/v2\/tags?post=12276"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}